Purpose of the role
Your role is responsible for managing an assigned merchant portfolio for TFS products with the objective to
improve the service offer to travelers and to win new business.
Main duties and responsibilities
Delivery of sales targets and maintaining exiting clients
Improve Hit Rate of Non-Cash Refund services.
Delivery of account specific contractual obligations and agreed activities at store level
Improve merchants knowledge and expertise with our services
Business Statistics analysis, presentation, discussion and action
Accurate use of CRM to plan, record and report account specific activity
Creation of support tools
First / ongoing training
Responding to various questions from merchants
Collaboration with related departments (IT, Finance, Business Support etc)
Manage a portfolio of Department Stores
Background and Education
Minimum 5 years’ experience in Account or Sales Management
Experience in retail, financial services or tourist / hospitality industry preferred
The candidate with good network in retail industry will be preferred.
Written and conversational Business Japanese is required
Written and conversational English is a bonus
Sales talent with strong results orientation, passion and determination to reach sales targets
Hands on experience in proposing, planning and carrying out marketing and sales events.
Experience working with partners and stakeholders in leading and coordinating technology projects
Good understanding of inbound travel business
Demonstrate good presentation skills to conduct training
Strong relationship building skills
Specific skills and knowledge
Ability to sell service and solutions for merchants
Excellent customer relationship and management skills
Business acumen and commercial understanding of all stages of the sales cycle
Self-motivated, customer focused and target driven
Team player
Structured and organized
Good written / verbal communication and presentation skills
Attitude to solve problems by suggesting solutions
Good knowledge of MS Office products and CRM tools
Proactive Attitude
Skills Required
- Minimum 5 years' experience in Account or Sales Management
- Experience in retail, financial services or tourist/hospitality industry preferred
- Written and conversational Business Japanese is required
- Good knowledge of MS Office products and CRM tools
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
