Jobs at Glia

The Account Executive will drive revenue from key enterprise accounts, nurture leads, showcase platform value, and utilize strategic sales methodologies.

The Account Executive will drive revenue growth within enterprise accounts, develop expertise in digital transformation, and utilize advanced sales methodologies to secure contracts while collaborating with Sales leadership.

As a Technical Account Manager, you will drive client success, manage relationships, provide technical support, and optimize system performance for strategic accounts.

The Technical Account Manager will ensure client satisfaction by collaborating with teams, driving platform utilization, providing technical support, and optimizing system performance for a portfolio of accounts.

Provide technical support and integration assistance for customers using Glia's Digital Customer Service platform. Troubleshoot issues, collaborate with product and engineering via JIRA/Slack, guide customers on best practices, and ensure secure, scalable integrations while communicating effectively with technical and non-technical stakeholders.

The Customer Success Advisor will manage customer engagement strategies, optimize automated programs, and leverage analytics to drive success across a large customer base.

Design and scale core intelligence services for real-time customer interactions and operational insights. Build transcription engines, outbound outreach systems, conversational interfaces, and AI features like topic prediction, sentiment summarization, and issue detection. Work full-stack across Elixir/Go/Ruby/React, design scalable event-driven systems on AWS, and follow TDD and CI/CD practices.

The Implementation Engineer is responsible for deploying and configuring Glia's Voice AI platform, managing client relationships, and leading technical projects for financial institutions.

The Senior Sales Engineer leads technical sales, addresses client challenges, and serves as a subject matter expert in API integrations. They mentor peers, maintain customer relationships, and present technical concepts at executive meetings.

The Senior Sales Engineer will guide financial institutions through tech adoption, resolving complex challenges, providing technical expertise, and leading cross-functional teams to impact sales outcomes.

The Senior Sales Engineer role involves engaging with financial institutions, leading technical sales, and resolving complex challenges while guiding clients through digital transformation journeys with AI solutions.

The Engagement Lead at Glia will build relationships with key customers, advise throughout the sales process, and ensure successful project implementation, focusing on strategic business results and product adoption.

Lead and scale the companys security compliance program: own audits (SOC 2, PCI, GDPR, HIPAA), manage evidence and remediation, run third-party risk assessments, engage external auditors and enterprise customers, partner with engineering to implement controls, and produce compliance reporting and guidance.

As an AI Consultant, you'll drive customer adoption of AI features, implement AI products, analyze performance metrics, and provide training initiatives for clients. You'll collaborate with various teams to enhance customer experiences and ensure successful adoption of Glia's AI technologies.

The GRC Specialist will support and enhance the control environment by assisting in audits, managing compliance documentation, and working with various teams to maintain compliance with security frameworks.

The Senior GRC Specialist will lead compliance and audit programs, improve security compliance posture, and oversee security initiatives for the organization.

The GRC Specialist will lead compliance initiatives, manage audits, engage with customers on security matters, and oversee compliance processes and assessments.

The GRC Specialist supports audits, manages compliance documentation, engages in risk management, and enhances the control environment across various security frameworks.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

Maintain and improve Glia's cloud-native infrastructure, ensure availability/security/performance, implement IaC and pipelines, add telemetry, troubleshoot issues, and consult teams and vendors.