Jobs at Glia

The Senior Sales Engineer leads technical sales, addresses client challenges, and serves as a subject matter expert in API integrations. They mentor peers, maintain customer relationships, and present technical concepts at executive meetings.

Design and scale core intelligence services for real-time customer interactions and operational insights. Build transcription engines, outbound outreach systems, conversational interfaces, and AI features like topic prediction, sentiment summarization, and issue detection. Work full-stack across Elixir/Go/Ruby/React, design scalable event-driven systems on AWS, and follow TDD and CI/CD practices.

The Senior Sales Engineer will guide financial institutions through tech adoption, resolving complex challenges, providing technical expertise, and leading cross-functional teams to impact sales outcomes.

The Senior Sales Engineer role involves engaging with financial institutions, leading technical sales, and resolving complex challenges while guiding clients through digital transformation journeys with AI solutions.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

As an AI Consultant, you'll drive customer adoption of AI features, implement AI products, analyze performance metrics, and provide training initiatives for clients. You'll collaborate with various teams to enhance customer experiences and ensure successful adoption of Glia's AI technologies.

Support the Client Engineer team by resolving customer technical inquiries, shadowing integration setups, documenting issues in JIRA, troubleshooting bugs, and collaborating with Engineering, Product, and Customer Success to deliver solutions.

Maintain and improve Glia's cloud-native infrastructure, ensure availability/security/performance, implement IaC and pipelines, add telemetry, troubleshoot issues, and consult teams and vendors.

The Senior Infrastructure Engineer at Glia is responsible for maintaining and improving cloud-native infrastructure, troubleshooting issues, enhancing security, and consulting on infrastructure topics within the team.

The Senior Infrastructure Engineer will maintain Glia's core infrastructure, improve security, manage infrastructure pipelines, troubleshoot issues, and consult teams on infrastructure topics.

The Sr. Associate, Client Engineering will assist customers with technical inquiries and integrations, while providing exceptional support and guidance through Glia's Digital Customer Service platform.

As a Client Engineer, you will resolve technical inquiries for clients, assist in integrations, and guide best practices for using Glia's technology.

Drive new enterprise SaaS revenue from target accounts and BDR-generated leads, lead complex multi-stakeholder negotiations, demonstrate ROI with data-driven analyses, and advance digital transformation and customer experience initiatives for financial institutions.

Own and grow revenue within enterprise banking accounts by managing complex sales cycles, demonstrating ROI of Glia's Banking AI, negotiating large contracts, and collaborating with BDRs and sales leadership to drive digital transformation adoption.

The Business Development Representative at Glia will engage potential clients via various channels, build sales pipeline, and support Account Executives. Responsibilities include using lead-generation tools and following best practices for outreach and relationship building to meet monthly goals.

Build SRE and observability tooling, automation, and standards for dashboards, alerts, SLOs/SLIs, incident response, and operational readiness. Partner with dev teams to enable production readiness, eliminate toil via automation, and improve incident workflows to accelerate outage resolution and learning.

Build SRE and observability tooling and automation to enable engineering teams: dashboards, alerts, monitors-as-code, SLO/SLI tooling, incident response automation, and production/operational readiness templates and standards.

As an Account Executive, you will drive revenue growth from target enterprise accounts, develop expertise in digital transformation, and leverage negotiation skills to secure large contracts.

Manage and maintain marketing stack (Marketo, Salesforce), ensure clean data flows and lead lifecycle, manage vendors and documentation, build automations and AI workflows to reduce manual work, and create dashboards and reporting to show marketing-driven revenue.

Manage a portfolio of 15–20 SaaS client implementations from sales handoff to launch. Serve as project manager, consultant, and configuration expert; build project plans, mitigate risks, train client admins, coordinate cross-functional teams, and optimize processes to deliver measurable customer ROI.