Jobs at Glia

Manage full-cycle recruiting for go-to-market and business roles, especially Sales and Customer Success in B2B SaaS. Responsibilities include sourcing candidates, developing recruitment strategies, advising hiring managers, strengthening employer branding, optimizing hiring processes with analytics and AI tools, negotiating compensation, improving candidate experience, and supporting diversity and inclusion initiatives.

Own and lead security compliance programs, audits, evidence collection, audit readiness, third-party risk management, control improvements, assessments, remediation tracking, and compliance reporting. Partner with engineering, product, customers, auditors, and leadership to translate security requirements into practical implementations and strengthen the organization’s compliance posture.

Own and lead security compliance programs, audits, evidence collection, and audit readiness across SOC 2, PCI DSS, GDPR, and HIPAA/HITECH. Manage third-party risk, security assessments, remediation tracking, control improvements, and customer security reviews. Partner with engineering and product teams to implement compliance requirements, advise stakeholders, produce reports, and monitor evolving regulatory obligations.

Advises banks and credit unions on Banking AI strategy, technology deployment, governance, branch transformation, and maturity assessment. Leads discovery sessions, executive workshops, phased rollout planning, and strategic planning engagements. Acts as a banking industry subject matter expert for prospects, customers, sales, product, marketing, and customer success teams. Develops thought leadership and represents the company at industry events while helping financial institutions align technology investments with growth and operational goals.

Advise clients on implementing and maximizing Glia’s AI features. Drive adoption, usage, renewals, training, implementation delivery, and measurable business outcomes. Provide pre-sales AI consultancy, analyze performance metrics, recommend improvements, and guide prompt engineering and conversational AI best practices. Serve as a technical advisor, document client processes, coordinate cross-functional implementations, and communicate client feedback to product and engineering teams.

Build and maintain operating plans, long-term financial models, budgets, forecasts, and company-wide reporting. Partner with department leaders on financial decisions, manage the financial planning platform, analyze business data, and prepare executive and board reporting materials. The role requires strong SaaS FP&A expertise, advanced Excel and financial modeling skills, and proficiency with NetSuite, Salesforce, Tableau, and planning software.

Lead enterprise SaaS renewals, contract negotiations, pricing, amendments, and downsell mitigation. Manage commercial operations, agreement lifecycles, forecasting, Salesforce data hygiene, and renewal risk strategy. Partner with RevOps, Finance, Customer Success, Sales, legal teams, and executive buyers to protect recurring revenue, structure multi-year deals, drive expansions, and develop scalable renewal playbooks. Use AI, telemetry, and analytics to improve churn prediction, pricing, forecasting, and operational efficiency.

Build rich media solutions supporting Glia’s Voice+AI roadmap. Design and maintain scalable, highly available distributed systems, work across technology stacks, and own complex projects and system outcomes. The role involves backend development, cloud infrastructure, real-time communications, event-driven architecture, testing, CI/CD, and responsible use of AI development tools. Core technologies include Elixir or Ruby, AWS, Kubernetes, databases, messaging systems, and observability platforms.

Lead complex software projects from concept through production across identity and access, integrations, and customer data foundations. Design distributed, multi-tenant architectures; build secure, event-driven systems on cloud infrastructure; collaborate with product and engineering teams; mentor engineers; participate in hiring; and shape technical strategy. The role requires practical AI fluency, including directing and reviewing AI coding agents, with opportunities to build LLM and agentic systems.

Lead complex, ambiguous software projects from concept through production across identity and access, integrations, customer data, and AI-agent infrastructure. Design distributed, multi-tenant systems, shape technical strategy, work across multiple programming stacks, and ensure security, privacy, reliability, and scalability. Mentor engineers, participate in hiring, collaborate with product and stakeholders, and establish architectural patterns adopted across the organization.

Drive new revenue within enterprise financial institution accounts, nurture BDR-generated leads, develop digital transformation and customer experience expertise, build ROI analyses, and negotiate complex contracts involving multiple stakeholders. The role requires strategic, data-driven selling, strong communication, complex sales navigation, and proficiency with advanced methodologies such as MEDDIC or Command of the Message.

Design, build, and scale AI-powered intelligence services for real-time customer interactions and banking automations. Own features across the full stack, including backend, frontend, infrastructure, and cloud systems. Develop reliable, highly available, event-driven applications; write clean, test-driven code; participate in technical discussions; maintain code quality; and use AI tools to accelerate development while ensuring correctness.

Lead Glia’s DevSec team while remaining hands-on across application, cloud, infrastructure, supply chain, endpoint, and corporate security. Build security roadmaps, automation, AI-security practices, and compliance programs; conduct posture assessments; mentor engineers; lead incident postmortems; and align security initiatives with senior management. The role begins as an individual contributor and transitions to approximately 60% team leadership and 40% technical contribution.

The Associate Client Engineer supports customers and partners with complex technical integrations, troubleshooting, bug resolution, and best-practice guidance. The role collaborates with developers, architects, product, engineering, and customer success teams, investigates issues through service desk and virtual channels, and communicates technical solutions to technical and non-technical audiences. Responsibilities include working with APIs, cloud solutions, web technologies, and integration-related defects while delivering responsive, customer-focused support.

Design and build Glia’s agentic voice AI framework, including conversation orchestration, tool calling, runtime architecture, guardrails, grounding, policy checks, and evaluation. Optimize real-time voice latency, maintain production reliability, and help unify systems for rapid banking use-case deployment. Collaborate across Europe and Vancouver, use AI-assisted development tools, and provide technical leadership while delivering safe, accurate, compliant customer-facing AI systems.

Design, build, and scale an agentic voice AI framework for banking customers. Develop LLM guardrails, grounding, policy enforcement, evaluation, tool-calling, and runtime architecture. Optimize real-time voice latency, maintain production reliability, reduce configuration friction, and collaborate with distributed product and engineering teams. The role also requires strong technical judgment, proactive ownership, AI-assisted development, and leadership through direction-setting, unblocking, and mentorship.

Design and ship agentic voice AI systems for banking, including conversation orchestration, tool calling, runtime architecture, LLM guardrails, grounding, policy enforcement, evaluation, and real-time latency optimization. Maintain production reliability, reduce configuration friction, collaborate across distributed teams, and establish standards for reviewing AI-generated code.

Oversee client implementation portfolios from sales handoff through launch. Serve as a project manager, technical consultant, and application configuration expert while coordinating internal and external teams. Build schedules, communication plans, test plans, and RAID logs; manage risks and timelines; train client administrators and support operators; demonstrate measurable ROI; and improve internal processes for scalable service delivery.

Collaborate with clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, communicate technical concepts to diverse stakeholders, and apply cloud, software development, AI, and emerging technologies to improve client outcomes.

Collaborate with financial services clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, promote architectural best practices, communicate with technical and non-technical stakeholders, and apply AI tools to automate workflows and improve processes.