Jobs at Glia

Drive new revenue within enterprise financial institution accounts, nurture BDR-generated leads, develop digital transformation and customer experience expertise, build ROI analyses, and negotiate complex contracts involving multiple stakeholders. The role requires strategic, data-driven selling, strong communication, complex sales navigation, and proficiency with advanced methodologies such as MEDDIC or Command of the Message.

Design, build, and scale AI-powered intelligence services for real-time customer interactions and banking automations. Own features across the full stack, including backend, frontend, infrastructure, and cloud systems. Develop reliable, highly available, event-driven applications; write clean, test-driven code; participate in technical discussions; maintain code quality; and use AI tools to accelerate development while ensuring correctness.

Lead Glia’s webinar and virtual event strategy from planning through post-event activation. Manage paid advertising across LinkedIn and Google, optimize acquisition performance, oversee content syndication vendors, and ensure lead quality. The role also develops promotional campaigns, tracks CPL and CPA, coordinates speakers and event logistics, and identifies AI-driven workflow automation opportunities.

Drive new revenue within enterprise financial institution accounts, nurture BDR-generated leads, develop digital transformation and customer experience expertise, present ROI analyses, and negotiate complex, multi-stakeholder contracts. The role requires strong SaaS sales experience, financial institution or contact center software expertise, complex sales capabilities, advanced methodologies such as MEDDIC, and a consistent record of exceeding targets.

Lead Glia’s DevSec team while remaining hands-on across application, cloud, infrastructure, supply chain, endpoint, and corporate security. Build security roadmaps, automation, AI-security practices, and compliance programs; conduct posture assessments; mentor engineers; lead incident postmortems; and align security initiatives with senior management. The role begins as an individual contributor and transitions to approximately 60% team leadership and 40% technical contribution.

The Associate Client Engineer supports customers and partners with complex technical integrations, troubleshooting, bug resolution, and best-practice guidance. The role collaborates with developers, architects, product, engineering, and customer success teams, investigates issues through service desk and virtual channels, and communicates technical solutions to technical and non-technical audiences. Responsibilities include working with APIs, cloud solutions, web technologies, and integration-related defects while delivering responsive, customer-focused support.

Design and build Glia’s agentic voice AI framework, including conversation orchestration, tool calling, runtime architecture, guardrails, grounding, policy checks, and evaluation. Optimize real-time voice latency, maintain production reliability, and help unify systems for rapid banking use-case deployment. Collaborate across Europe and Vancouver, use AI-assisted development tools, and provide technical leadership while delivering safe, accurate, compliant customer-facing AI systems.

Design, build, and scale an agentic voice AI framework for banking customers. Develop LLM guardrails, grounding, policy enforcement, evaluation, tool-calling, and runtime architecture. Optimize real-time voice latency, maintain production reliability, reduce configuration friction, and collaborate with distributed product and engineering teams. The role also requires strong technical judgment, proactive ownership, AI-assisted development, and leadership through direction-setting, unblocking, and mentorship.

Design and ship agentic voice AI systems for banking, including conversation orchestration, tool calling, runtime architecture, LLM guardrails, grounding, policy enforcement, evaluation, and real-time latency optimization. Maintain production reliability, reduce configuration friction, collaborate across distributed teams, and establish standards for reviewing AI-generated code.

Owns the full lifecycle of Glia’s ecosystem partnerships, including partner onboarding, commercial agreements, joint go-to-market planning, cross-functional launches, sales enablement, pipeline tracking, and resold-product deal support. The role manages partner relationships, coordinates with Legal, Product, Marketing, and Sales, supports commercial negotiations, and drives partner-led growth. Remote within the US with up to 30% travel.

Oversee client implementation portfolios from sales handoff through launch. Serve as a project manager, technical consultant, and application configuration expert while coordinating internal and external teams. Build schedules, communication plans, test plans, and RAID logs; manage risks and timelines; train client administrators and support operators; demonstrate measurable ROI; and improve internal processes for scalable service delivery.

Collaborate with clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, communicate technical concepts to diverse stakeholders, and apply cloud, software development, AI, and emerging technologies to improve client outcomes.

Collaborate with financial services clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, promote architectural best practices, communicate with technical and non-technical stakeholders, and apply AI tools to automate workflows and improve processes.

Serve as the primary technical resource for strategic banking customers, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, troubleshoot complex issues, maintain integrations and security configurations, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. The role manages a focused portfolio of 4–7 accounts and supports customer IT teams and executive stakeholders.

Serve as the primary technical resource for 4–7 strategic clients, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, build relationships with customer IT teams, troubleshoot complex issues, maintain integrations and security configurations, implement risk monitoring, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. Translate technical concepts for executive audiences while contributing customer feedback to product improvements.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

Drive customer adoption, implementation, training, and optimization of Glia’s AI products. Advise clients on generative AI, prompt engineering, conversational interactions, and responsible AI practices. Analyze performance metrics, recommend improvements, provide pre-sales consulting, coordinate implementation projects, and communicate client feedback to product and engineering teams.

The Business Development Representative at Glia will engage potential clients via various channels, build sales pipeline, and support Account Executives. Responsibilities include using lead-generation tools and following best practices for outreach and relationship building to meet monthly goals.

As an Account Executive, you will drive revenue growth from target enterprise accounts, develop expertise in digital transformation, and leverage negotiation skills to secure large contracts.

Manage a portfolio of 15–20 SaaS client implementations from sales handoff to launch. Serve as project manager, consultant, and configuration expert; build project plans, mitigate risks, train client admins, coordinate cross-functional teams, and optimize processes to deliver measurable customer ROI.