Jobs at Glia

Design and build Glia’s agentic voice AI framework, including conversation orchestration, tool calling, runtime architecture, guardrails, grounding, policy checks, and evaluation. Optimize real-time voice latency, maintain production reliability, and help unify systems for rapid banking use-case deployment. Collaborate across Europe and Vancouver, use AI-assisted development tools, and provide technical leadership while delivering safe, accurate, compliant customer-facing AI systems.

Design, build, and scale an agentic voice AI framework for banking customers. Develop LLM guardrails, grounding, policy enforcement, evaluation, tool-calling, and runtime architecture. Optimize real-time voice latency, maintain production reliability, reduce configuration friction, and collaborate with distributed product and engineering teams. The role also requires strong technical judgment, proactive ownership, AI-assisted development, and leadership through direction-setting, unblocking, and mentorship.

Design and ship agentic voice AI systems for banking, including conversation orchestration, tool calling, runtime architecture, LLM guardrails, grounding, policy enforcement, evaluation, and real-time latency optimization. Maintain production reliability, reduce configuration friction, collaborate across distributed teams, and establish standards for reviewing AI-generated code.

Owns the full lifecycle of Glia’s ecosystem partnerships, including partner onboarding, commercial agreements, joint go-to-market planning, cross-functional launches, sales enablement, pipeline tracking, and resold-product deal support. The role manages partner relationships, coordinates with Legal, Product, Marketing, and Sales, supports commercial negotiations, and drives partner-led growth. Remote within the US with up to 30% travel.

Oversee client implementation portfolios from sales handoff through launch. Serve as a project manager, technical consultant, and application configuration expert while coordinating internal and external teams. Build schedules, communication plans, test plans, and RAID logs; manage risks and timelines; train client administrators and support operators; demonstrate measurable ROI; and improve internal processes for scalable service delivery.

Collaborate with clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, communicate technical concepts to diverse stakeholders, and apply cloud, software development, AI, and emerging technologies to improve client outcomes.

Collaborate with financial services clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, promote architectural best practices, communicate with technical and non-technical stakeholders, and apply AI tools to automate workflows and improve processes.

Manage multiple client implementation projects from sales handoff through launch. Serve as project manager, technical consultant, and application configuration expert while coordinating cross-functional teams. Build schedules, communication plans, test plans, and RAID logs; mitigate risks; train client administrators; communicate ROI to executives; and optimize internal delivery processes.

Serve as the primary technical resource for strategic banking customers, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, troubleshoot complex issues, maintain integrations and security configurations, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. The role manages a focused portfolio of 4–7 accounts and supports customer IT teams and executive stakeholders.

Serve as the primary technical resource for 4–7 strategic clients, partnering with Customer Success Managers and Solutions Architects. Drive platform adoption, build relationships with customer IT teams, troubleshoot complex issues, maintain integrations and security configurations, implement risk monitoring, optimize routing and configurations, analyze performance metrics, and identify technical expansion opportunities. Translate technical concepts for executive audiences while contributing customer feedback to product improvements.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

Drive customer adoption, implementation, training, and optimization of Glia’s AI products. Advise clients on generative AI, prompt engineering, conversational interactions, and responsible AI practices. Analyze performance metrics, recommend improvements, provide pre-sales consulting, coordinate implementation projects, and communicate client feedback to product and engineering teams.

Support the Client Engineer team by resolving customer technical inquiries, shadowing integration setups, documenting issues in JIRA, troubleshooting bugs, and collaborating with Engineering, Product, and Customer Success to deliver solutions.

The Business Development Representative at Glia will engage potential clients via various channels, build sales pipeline, and support Account Executives. Responsibilities include using lead-generation tools and following best practices for outreach and relationship building to meet monthly goals.

Build SRE and observability tooling and automation to enable engineering teams: dashboards, alerts, monitors-as-code, SLO/SLI tooling, incident response automation, and production/operational readiness templates and standards.

Build SRE and observability tooling, automation, and standards for dashboards, alerts, SLOs/SLIs, incident response, and operational readiness. Partner with dev teams to enable production readiness, eliminate toil via automation, and improve incident workflows to accelerate outage resolution and learning.

As an Account Executive, you will drive revenue growth from target enterprise accounts, develop expertise in digital transformation, and leverage negotiation skills to secure large contracts.

Manage and maintain marketing stack (Marketo, Salesforce), ensure clean data flows and lead lifecycle, manage vendors and documentation, build automations and AI workflows to reduce manual work, and create dashboards and reporting to show marketing-driven revenue.

Manage a portfolio of 15–20 SaaS client implementations from sales handoff to launch. Serve as project manager, consultant, and configuration expert; build project plans, mitigate risks, train client admins, coordinate cross-functional teams, and optimize processes to deliver measurable customer ROI.