Senior Infrastructure Engineer, Platform

Reposted 16 Days Ago
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Hiring Remotely in Portugal
Remote
Senior level
Information Technology
The Role
Maintain and improve Glia's cloud-native infrastructure, ensure availability/security/performance, implement IaC and pipelines, add telemetry, troubleshoot issues, and consult teams and vendors.
Summary Generated by Built In

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com.

The Mission & The Work

Team Infrastructure builds the backbone of Glia’s cloud-native core. We bridge the gap between high-velocity development and rock-solid reliability, ensuring our product teams can ship fast without breaking things. Main responsibilities include:

  • Core Reliability & Security: Maintain, troubleshoot, and harden Glia’s cloud-native infrastructure and security posture.

  • Developer Enablement: Design and manage the CI/CD pipelines and telemetry tools that empower our product teams to ship with confidence.

  • Infrastructure Collaboration: Guide internal teams on best practices and work with key third-party vendor integrations.

Our Collaboration Model

We are a remote-first team distributed across Portugal, Poland, Estonia, and Canada, working across EET and EST timezones. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person.

Our tech stack

  • Infrastructure: AWS, Kubernetes (AWS EKS), Istio, APISIX

  • Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake

  • Cache: Amazon ElastiCache for Redis

  • Event Streaming: Apache Kafka

  • Message Broker: RabbitMQ

  • Monitoring: DataDog

  • CI/CD: Jenkins, GitHub Actions

  • Infrastructure as Code: Terraform, Ansible

  • Programming Languages: Golang, Python.

What We’re Looking For

  • Experience in building and maintaining reliable and highly available systems

  • Experience in working with AWS cloud infrastructure and running containerized applications

  • At home with Linux/Unix tools and ecosystem

  • Infrastructure-as-Code enthusiast

  • Experience in coding that extends beyond scripting

  • Familiarity with core networking protocols and network troubleshooting

  • Proficiency in written and spoken English.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]

Skills Required

  • Experience building and maintaining reliable, highly available systems
  • Experience with cloud infrastructure and running containerized applications
  • Proficiency with Linux/Unix tools and ecosystem
  • Infrastructure-as-Code experience (Terraform, Ansible)
  • Experience in coding beyond scripting
  • Proficiency in written and spoken English
  • Experience implementing/maintaining infrastructure pipelines, monitoring, and telemetry
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The Company
HQ: New York, NY
329 Employees
Year Founded: 2012

What We Do

Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.

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