Teams at Glia

Provide technical support and integration assistance for customers using Glia's Digital Customer Service platform. Troubleshoot issues, collaborate with product and engineering via JIRA/Slack, guide customers on best practices, and ensure secure, scalable integrations while communicating effectively with technical and non-technical stakeholders.

The Customer Success Advisor will manage customer engagement strategies, optimize automated programs, and leverage analytics to drive success across a large customer base.

Design and scale core intelligence services for real-time customer interactions and operational insights. Build transcription engines, outbound outreach systems, conversational interfaces, and AI features like topic prediction, sentiment summarization, and issue detection. Work full-stack across Elixir/Go/Ruby/React, design scalable event-driven systems on AWS, and follow TDD and CI/CD practices.