Jobs at Genesco

Designs, facilitates, and evaluates learning programs supporting onboarding, manager and leadership development, career growth, and employee capability. Partners with leaders and subject matter experts to translate business needs into engaging learning experiences, curricula, digital content, and performance resources. Owns initiatives from discovery through implementation and evaluation, manages project plans and stakeholders, researches learning technologies, and continuously improves programs using feedback and results.

Provides phone and chat-based customer support for orders, promotions, shipments, products, and returns. Resolves inquiries using software applications, protects customer information, collaborates with internal teams, and meets service, quality, attendance, and productivity metrics. The role requires strong communication, problem-solving, multitasking, typing, and conflict-resolution skills, along with flexibility for schedule bidding and performance-based expectations.

Leads digital sales strategy, channel performance, profitability, and daily operations across marketplaces, partner eCommerce sites, and drop-ship channels. Owns channel roadmaps, forecasts, pricing, promotions, retail media, inventory, operating cadence, and cross-functional execution. Uses performance data to identify opportunities and risks, manages key digital partners, and leads and develops the digital sales team to achieve revenue and margin goals.

Provides phone and email support to customers, retail stores, and internal departments regarding orders, shipments, and returns. Meets customer service goals, resolves issues, communicates system and process concerns, supports retail operations and e-commerce projects, and learns new software applications while managing multiple tasks.

Design and develop men’s and women’s Western footwear for Wrangler and other brands. Create sketches, color CADs, material direction, technical packages, trend research, and product storytelling. Collaborate with product development, sourcing, merchandising, and cross-functional teams from concept through commercialization while maintaining design integrity, meeting development timelines, and researching materials, construction techniques, and market trends.

Leads early-stage IT project mobilization by converting approved initiatives into decision-ready packages. Defines scope, requirements, budgets, resources, risks, dependencies, milestones, governance, and approvals. Coordinates business, IT, technical, financial, security, vendor, and regional stakeholders across U.S. and U.K. initiatives. Facilitates stage gates, prepares executive updates, and hands structured projects to delivery teams without owning day-to-day execution.

Manages seasonal footwear costing, supplier negotiations, margin targets, pricing analysis, and financial reporting. Ensures accurate, timely cost data is entered into PIM and Jesta systems, collaborates with product development and sourcing teams, and provides margin insights to leadership. The role requires cost analysis, cross-functional communication, supplier negotiation, data consolidation, reporting, and occasional travel.

Leads Journeys’ in-house creative organization and stewards the brand’s creative expression across social, digital, ecommerce, stores and other touchpoints. Oversees design, copy, photography, styling, production, campaigns, budgets and creative operations while partnering with executive leaders, agencies and cross-functional teams. Builds a high-performing multidisciplinary team, directs seasonal and lifestyle content, ensures cohesive brand execution, and develops culturally relevant creative for teens and young adults.

Coordinates web operations, ecommerce platform maintenance, technical requests, Jira requirements, QA/UAT, integrations, deployments, and post-launch validation. Acts as a liaison among ecommerce, marketing technology, IT, developers, agencies, and vendors. Supports Salesforce Marketing Cloud and loyalty platforms, troubleshoots cross-platform issues, documents requirements and defects, monitors technical tickets, and identifies opportunities to improve digital customer experience, platform usage, processes, and technology ROI.

Manages SOX and IT General Controls compliance, including control execution, testing, evidence, remediation, risk tracking, documentation, and vendor accountability. Partners with IT teams, auditors, leadership, security, and suppliers to identify control gaps and embed compliance into technology changes and daily operations. Facilitates Change Advisory Board and steering committee activities across US and UK operations, coordinating governance, stakeholder engagement, escalation, and follow-through.

Provides phone-based customer support for orders, promotions, shipments, product information, and returns. Resolves inquiries across communication channels, protects customer information, collaborates with internal teams, and meets performance metrics for quality, adherence, handle time, and attendance. Requires strong communication, problem-solving, multitasking, software-learning, typing, and conflict-resolution skills in a fast-paced environment.

Provides phone and email support to customers, retail stores, and internal departments regarding orders, shipments, and returns. Meets customer service goals, resolves issues, communicates system and process feedback, supports brand standards, and assists with Retail Operations and E-Commerce projects. Requires effective multitasking, communication, decision-making, and the ability to learn software applications quickly.

Develop brand-right copy and content for seasonal campaigns, email, social media, advertising, video, e-commerce, SEO, websites, blogs, and in-store channels. Shape brand voice, conduct cultural and search research, optimize content for evolving search and AI discovery, and collaborate with creative, digital, marketing, and e-commerce teams. Use analytics and audience insights to improve messaging while managing multiple projects and maintaining quality and consistency.