Genesco

Director Digital Sales & Operations- Genesco Brands Group

Reposted 2 Days Ago

Be an Early Applicant

Nashville, TN, USA

In-Office

Senior level

eCommerce • Retail

The Role

Leads digital sales strategy, channel performance, profitability, and daily operations across marketplaces, partner eCommerce sites, and drop-ship channels. Owns channel roadmaps, forecasts, pricing, promotions, retail media, inventory, operating cadence, and cross-functional execution. Uses performance data to identify opportunities and risks, manages key digital partners, and leads and develops the digital sales team to achieve revenue and margin goals.

Summary Generated by Built In

Job Summary: The Director, Digital Sales & Operations will be responsible for leading GBG digital sales strategy, channel performance, profitability, and day-to-day operations across Amazon, Walmart, Target, Zappos, NSW.com, partner eCommerce sites, marketplaces, and drop ship channels. This leader will own the digital operating cadence, channel roadmap, and team accountability required to deliver annual sales and profitability goals.

The ideal candidate is a growth-driven change agent and strategic operator with a visionary approach to driving digital sales, strong digital commerce experience, a track record of driving revenue and margin growth, and the ability to lead cross-functional teams and external partners through both strategy and execution.

Job Responsibilities:

Digital Sales Strategy & Channel Leadership

Develop and execute the digital sales strategy aligned to GBG business objectives, annual plans, and channel growth goals.
Act as a change agent for GBG digital by challenging current processes, identifying new growth opportunities, and building a more scalable digital operating model.
Own digital sales, profitability, forecast, and channel performance across assigned digital channels.
Bring a revenue-first and growth-driven mindset to channel strategy, account prioritization, and day-to-day execution.
Set channel roadmap, priorities, and operating cadence across Amazon, Walmart, Target, Zappos, NSW.com, marketplaces, and drop ship partners.
Lead pricing, promotion, retail media, inventory, and channel priority decisions with input from Merchandising, Sales, Finance, Operations, and Brand partners.

Marketplace, Partner eCommerce & Operations

Drive performance across Amazon 1P/3P, Walmart, Target, Zappos, NSW.com, and other marketplace or wholesale eCommerce accounts.
Own GBG product performance and execution readiness for partner-owned sites such as Wrangler.com and Dockers.com.
Partner with Ecommerce Operations to ensure systems, content, product setup, and launch readiness support digital sales priorities.
Build strong relationships with key digital retail, marketplace, and brand partners to support growth and issue resolution.

Analytics, Reporting & Team Leadership

Lead weekly and monthly digital business reviews focused on sales, margin, inventory, retail media, pricing, promotions, and execution risks.
Use sales, profitability, inventory, and marketplace data to identify risks, opportunities, and recommended actions.
Lead, coach, and develop digital team members, creating clear ownership, accountability, and follow-through.
Ensure strong cross-functional alignment with Merchandising, Sales, Product, Marketing, Operations, Finance, and external partners.

Job Requirements

7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience.
Experience leading Amazon, marketplace, drop ship, or wholesale eCommerce channels required.
Strong understanding of Amazon 1P/3P, Vendor Central, Seller Central, retail media, pricing, promotions, inventory, and marketplace operations.
Proven ability to drive sales growth, profitability, and cross-functional execution.
Growth-driven change agent with a visionary approach to building digital sales and improving channel performance.
Strong analytical, communication, and leadership skills with experience managing direct reports preferred.
Bachelor’s Degree in Business, Marketing, Merchandising, Ecommerce, or related field preferred.

Success in this Role Will Be Measured By

Digital channels deliver sales and profitability goals.
Clear channel roadmap, priorities, and operating cadence are established and maintained.
Pricing, promotions, retail media, inventory, and content priorities are aligned across teams.
Digital team members have clear ownership and accountability.
Marketplace and partner eCommerce issues are identified and resolved quickly.
Strong cross-functional collaboration with internal stakeholders and external digital partners.

#LI-LC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

7+ years of experience in eCommerce, digital commerce, marketplace, account management, operations, or a related field
Experience leading Amazon, marketplace, drop-ship, or wholesale eCommerce channels
Strong understanding of Amazon 1P/3P, Vendor Central, Seller Central, retail media, pricing, promotions, inventory, and marketplace operations
Proven ability to drive sales growth, profitability, and cross-functional execution
Growth-driven, change-oriented approach to building digital sales and improving channel performance
Strong analytical, communication, and leadership skills
Experience managing direct reports
Bachelor's degree in Business, Marketing, Merchandising, Ecommerce, or a related field

Genesco Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesco and has not been reviewed or approved by Genesco.

Healthcare Strength — Health coverage is presented as broad, including medical, dental, vision, telemedicine, EAP, and mental health resources. Feedback suggests these offerings are a consistent bright spot within the overall package.
Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave, volunteer PTO, and family-building support are described as part of the offering. Feedback suggests this breadth adds meaningful balance for many full-time employees.
Affordable Benefits — Medical and dental coverage are described as affordable in some roles, and benefits are occasionally praised alongside decent base pay. Feedback suggests cost-conscious options help offset modest wages in certain positions.