Jobs at FreedomCare

Support senior leaders by managing complex calendars, meetings, travel, communications, presentations, action items, and confidential information. Coordinate cross-functional priorities, prepare executives for meetings, track follow-ups, improve workflows, and support special projects in a fast-paced healthcare organization.

Coordinate home health aide coverage by pairing caregivers with patients, maintaining schedules and records, supporting care-plan compliance, recruiting qualified aides, and resolving customer requests. The role works closely with patients, caregivers, nurses, and recruiters while improving staffing processes and ensuring regulatory compliance in an in-office home care environment.

Leads the healthcare authorizations function, managing a team of nine and overseeing payer-related workflows, escalations, service levels, quality, and operational performance. Drives process improvement, change management, automation, reporting, and workflow optimization while partnering with Finance, Operations, Compliance, and Technology. Coaches employees, manages performance, supports hiring and training, and uses data and technology to improve authorization accuracy, turnaround time, efficiency, and revenue cycle support.

Handles patient and caregiver intake and onboarding during launches in new states. Documents cases, follows up with stakeholders, uses Salesforce and Talkdesk, pilots and improves intake processes, applies state-specific healthcare compliance requirements, resolves onboarding barriers, builds referral relationships, and contributes to launch process improvements. The role may support multiple states and requires autonomous prioritization, relationship building, and problem-solving.

Prepares and submits healthcare claims, researches denials and payment issues, monitors and corrects EVV exceptions, and reconciles visit data with billing records. The specialist coordinates with payers, state agencies, EVV aggregators, vendors, and internal teams; maintains audit-ready documentation; reviews billing and compliance reports; resolves routine-to-moderately difficult issues; and communicates recurring trends and process improvements.

Leads Illinois Home Services Program operations, overseeing referrals, authorizations, caregiver onboarding, service delivery, documentation, billing readiness, quality, compliance, and audit preparation. Manages a team of 20+ employees, monitors operational metrics, partners with state and internal stakeholders, resolves service issues, and improves workflows, technology, training, and standard operating procedures to support compliant, scalable home-care delivery.

Leads operations for an assigned state Medicaid program, overseeing regulatory compliance, service delivery, quality, risk, staffing, audits, performance metrics, growth, budgets, and program expansion. Partners with clinical, compliance, legal, finance, marketing, technology, and state stakeholders to ensure person-centered home-care services meet Medicaid requirements while supporting sustainable growth and high-quality member and caregiver experiences.

Build and lead FreedomCare’s enterprise leadership development system. Responsibilities include creating a leadership philosophy and competency model, assessing capability gaps, designing leadership pathways and onboarding standards, managing programs, budgets, vendors, technology, governance, and adoption, and measuring behavioral and business impact. The role partners with Talent Acquisition, Learning and Development, HR business partners, executives, and operational leaders to improve leadership effectiveness, succession coverage, mobility, retention, and organizational performance.

Supervise and develop Intake Specialists serving patients and caregivers, resolve escalated issues, monitor workflows and compliance, manage performance against case targets, coordinate with external partners, improve processes, and conduct hiring and training. The role is hybrid in West Hartford, Connecticut, requiring office attendance three days weekly.

Manages the company knowledge base, SharePoint sites, LMS, learning pathways, compliance tracking, and training reports. Develops and maintains process documentation, job aids, communications, infographics, and e-learning materials using instructional design principles. Supports LMS troubleshooting, integrations, training sessions, content governance, and collaboration with subject matter experts and cross-functional teams to improve learning accessibility, engagement, and effectiveness.

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.

Implement and document standardized intake and onboarding processes for new states. Train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, ensure regulatory/HIPAA compliance, improve launch processes, troubleshoot operational issues, and build stakeholder relationships to drive timely care placements.

Implement and document standardized intake and onboarding processes for new-state launches, train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, resolve operational roadblocks, ensure state-specific compliance (HIPAA/regulations), and provide feedback to improve launch processes.

Implement and standardize intake and onboarding processes for new-state launches. Document processes, train staff, manage high-volume caregiver and patient onboarding using Salesforce and TalkDesk, ensure state-specific compliance (HIPAA), resolve operational roadblocks, and collaborate across teams to refine launch operations.

Supports healthcare compliance by conducting internal and external audits, investigating fraud, waste, and abuse claims, reviewing legal and medical-record requests, managing conflict reporting, performing quality assurance reviews, and advising on escalated compliance concerns. The role requires knowledge of Medicaid regulations, exclusion screening, background checks, and preferably billing and coding, along with healthcare industry experience and strong judgment, organization, and attention to detail.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Design, build, and maintain data pipelines, dashboards, and predictive models. Analyze large datasets to generate actionable insights, collaborate with stakeholders, ensure data quality and governance, and document/share analytics best practices to support Marketing, Product, Operations, and Workforce teams.

Analyze large, complex datasets to generate actionable insights; build SQL queries and data pipelines; develop predictive models (regression, clustering, forecasting); create and maintain dashboards; ensure data quality and governance; collaborate with stakeholders to translate findings into business recommendations and document work.

Analyze large datasets, build SQL queries and data pipelines, develop predictive and statistical models, create dashboards, ensure data quality/governance, and translate insights into actionable recommendations for Marketing, Product, Operations, and Workforce teams.

Handle inbound calls, emails, and chats to qualify and convert patient and caregiver leads into service records. Educate applicants on eligibility, documentation, and enrollment processes; maintain detailed case notes, meet performance metrics, adhere to HIPAA, and provide high-quality, empathetic one-call resolution.