Jobs at FreedomCare

Build and lead FreedomCare’s enterprise leadership development system. Responsibilities include creating a leadership philosophy and competency model, assessing capability gaps, designing leadership pathways and onboarding standards, managing programs, budgets, vendors, technology, governance, and adoption, and measuring behavioral and business impact. The role partners with Talent Acquisition, Learning and Development, HR business partners, executives, and operational leaders to improve leadership effectiveness, succession coverage, mobility, retention, and organizational performance.

Supervise and develop Intake Specialists serving patients and caregivers, resolve escalated issues, monitor workflows and compliance, manage performance against case targets, coordinate with external partners, improve processes, and conduct hiring and training. The role is hybrid in West Hartford, Connecticut, requiring office attendance three days weekly.

Manages the company knowledge base, SharePoint sites, LMS, learning pathways, compliance tracking, and training reports. Develops and maintains process documentation, job aids, communications, infographics, and e-learning materials using instructional design principles. Supports LMS troubleshooting, integrations, training sessions, content governance, and collaboration with subject matter experts and cross-functional teams to improve learning accessibility, engagement, and effectiveness.

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.

Implement and document standardized intake and onboarding processes for new states. Train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, ensure regulatory/HIPAA compliance, improve launch processes, troubleshoot operational issues, and build stakeholder relationships to drive timely care placements.

Implement and document standardized intake and onboarding processes for new-state launches, train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, resolve operational roadblocks, ensure state-specific compliance (HIPAA/regulations), and provide feedback to improve launch processes.

Implement and standardize intake and onboarding processes for new-state launches. Document processes, train staff, manage high-volume caregiver and patient onboarding using Salesforce and TalkDesk, ensure state-specific compliance (HIPAA), resolve operational roadblocks, and collaborate across teams to refine launch operations.

Supports healthcare compliance by conducting internal and external audits, investigating fraud, waste, and abuse claims, reviewing legal and medical-record requests, managing conflict reporting, performing quality assurance reviews, and advising on escalated compliance concerns. The role requires knowledge of Medicaid regulations, exclusion screening, background checks, and preferably billing and coding, along with healthcare industry experience and strong judgment, organization, and attention to detail.

Engages prospective home-care patients and caregivers through inbound and outbound calls, social media, and website inquiries. The role nurtures prospects, explains FreedomCare programs, collects and validates enrollment information, follows up with interested individuals, and supports the intake process. Success requires meeting individual and team performance targets while delivering empathetic customer experiences. The position is remote, Monday through Friday, and serves Arizona customers.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Design, build, and maintain data pipelines, dashboards, and predictive models. Analyze large datasets to generate actionable insights, collaborate with stakeholders, ensure data quality and governance, and document/share analytics best practices to support Marketing, Product, Operations, and Workforce teams.

Analyze large, complex datasets to generate actionable insights; build SQL queries and data pipelines; develop predictive models (regression, clustering, forecasting); create and maintain dashboards; ensure data quality and governance; collaborate with stakeholders to translate findings into business recommendations and document work.

Analyze large datasets, build SQL queries and data pipelines, develop predictive and statistical models, create dashboards, ensure data quality/governance, and translate insights into actionable recommendations for Marketing, Product, Operations, and Workforce teams.

Handle inbound calls, emails, and chats to qualify and convert patient and caregiver leads into service records. Educate applicants on eligibility, documentation, and enrollment processes; maintain detailed case notes, meet performance metrics, adhere to HIPAA, and provide high-quality, empathetic one-call resolution.

Conduct remote orientations and finalize enrollment for patients and caregivers. Confirm appointments, review I-9/employment documents, run E-Verify, set up accounts and schedules in Medflyt, use DocuSign and Salesforce, provide empathetic one-call resolution customer service, and meet monthly performance metrics while ensuring data accuracy.

The Operations Manager oversees Ohio operations in personal care and structured family caregiving, ensuring compliance and quality service delivery while managing a team and improving processes.

Support FP&A by building and automating forecasting, budgeting, and reporting. Maintain and analyze the three financial statements, produce ad-hoc and state-specific financial forecasts, partner with cross-functional teams, and support M&A due diligence and integration to evaluate targets and identify operational and financial synergies.

Support caregiver compliance and daily LHCSA office operations: process CHRC and background checks, monitor Live Scan/fingerprint status, maintain compliance records, perform audits and prepare for regulatory reviews, manage front-desk/visitor services, classroom readiness, supplies, filing/scanning, and provide cross-functional administrative support for onboarding and recruitment.

Lead coordination and response to external regulatory, payer, Medicaid, CMS, OIG, state, and accrediting audits. Manage documentation, prepare SOD and audit responses, develop and track corrective action plans, conduct root cause analyses, maintain audit repository, partner cross-functionally, and present audit status and remediation progress to leadership to ensure audit readiness.

Provide customer service and ensure provider adherence to state regulations across pre/on/post care. Manage tax accounts and notifications, perform data entry and case reviews, conduct internal audits, collect documentation for quality management, de-escalate issues, and support process improvements and compliance initiatives.