Jobs at FreedomCare

Provide customer service and ensure provider adherence to state regulations across pre/on/post care. Manage tax accounts and notifications, perform data entry and case reviews, conduct internal audits, collect documentation for quality management, de-escalate issues, and support process improvements and compliance initiatives.

Coordinate and schedule home health aides (HHAs), pair caregivers with patients, ensure caregiver compliance with care plans and regulations, maintain scheduling and administrative records, collaborate with recruiters and nursing, and support process improvements to deliver compassionate in-home care. In-office role with daily presence at Albany office.

Execute high-volume full-cycle recruitment and onboarding of certified Home Health Aides for LHCSA; maintain ATS records, ensure regulatory compliance, source candidates via registries and job fairs, coordinate interviews, and provide emergency HHA backfill as needed. Engage with health plans and internal teams to fill shifts and support patient care.

Supervise and coach Intake Specialists to deliver exceptional patient and caregiver enrollment services. Manage performance, workflows, compliance, partner relationships, escalations, hiring, and training. Identify process improvements, disseminate guidance from leadership, and drive team metrics to meet case targets.

Lead and coach a team of Intake Specialists to deliver excellent patient and caregiver service. Manage performance, resolve escalations, monitor workflows for compliance, drive process improvements, train staff, and maintain partner relationships to meet case management metrics.

Manage accounts receivable within a healthcare revenue cycle environment: review outstanding balances, research payment and claim discrepancies, assist with payment posting and reconciliations, support billing activities, partner with internal teams to resolve account issues, escalate recurring problems, and support reporting and month-end close tasks to improve collections and cash flow.

Lead statewide operations for FreedomCare's Georgia office, building a team, creating metrics and quality-control systems, hiring and training staff, ensuring compliance with state laws and certifications, implementing and refining processes, and collaborating with product/tech teams to align software with operational workflows while fostering a positive culture and continuous improvement.

The Onboarding Specialist I manages caregiver onboarding activities, ensuring paperwork completion, education, and coordination for start of care, while upholding compliance and case management standards.

Develop and maintain a centralized knowledge base and LMS, create training content, and support employee training and development across FreedomCare.

Implement and document standardized intake and onboarding processes for new states. Train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, ensure regulatory/HIPAA compliance, improve launch processes, troubleshoot operational issues, and build stakeholder relationships to drive timely care placements.

Implement and document standardized intake and onboarding processes for new-state launches, train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, resolve operational roadblocks, ensure state-specific compliance (HIPAA/regulations), and provide feedback to improve launch processes.

Implement and standardize intake and onboarding processes for new-state launches. Document processes, train staff, manage high-volume caregiver and patient onboarding using Salesforce and TalkDesk, ensure state-specific compliance (HIPAA), resolve operational roadblocks, and collaborate across teams to refine launch operations.

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.

Design, build, and maintain data pipelines, dashboards, and predictive models. Analyze large datasets to generate actionable insights, collaborate with stakeholders, ensure data quality and governance, and document/share analytics best practices to support Marketing, Product, Operations, and Workforce teams.

Analyze large, complex datasets to generate actionable insights; build SQL queries and data pipelines; develop predictive models (regression, clustering, forecasting); create and maintain dashboards; ensure data quality and governance; collaborate with stakeholders to translate findings into business recommendations and document work.

Analyze large datasets, build SQL queries and data pipelines, develop predictive and statistical models, create dashboards, ensure data quality/governance, and translate insights into actionable recommendations for Marketing, Product, Operations, and Workforce teams.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Conduct remote orientations and finalize enrollment for patients and caregivers. Confirm appointments, review I-9/employment documents, run E-Verify, set up accounts and schedules in Medflyt, use DocuSign and Salesforce, provide empathetic one-call resolution customer service, and meet monthly performance metrics while ensuring data accuracy.

The SharePoint Knowledge & Learning Administrator will design and maintain a centralized SharePoint knowledge system, manage LMS operations, and develop training content for employees and caregivers.

The Operations Manager oversees Ohio operations in personal care and structured family caregiving, ensuring compliance and quality service delivery while managing a team and improving processes.