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Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Own the reference architecture and platform for production AI agents, including agent execution, tool use, state management, recovery, context engineering, model routing, guardrails, and human handoffs. Build shared retrieval, memory, and evaluation infrastructure for offline and online quality measurement. Integrate agents with event-driven systems and customer APIs, review designs, mentor engineers, and connect technical metrics to supply chain business outcomes.
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Build, deploy, monitor, and retrain machine learning models for ETA forecasting, status extraction, and logistics automation. Develop NLP and LLM pipelines, manage end-to-end production ML workflows, diagnose performance gaps, and translate model improvements into business value. Collaborate with product, engineering, and operations teams while mentoring data scientists and making architecture tradeoffs.
