Teams at FourKites

Own the Over-the-Road visibility product portfolio across truckload, LTL, parcel, and last mile. Analyze adoption, engagement, retention, tracking quality, and ETA accuracy using SQL and product analytics tools. Conduct customer discovery, prioritize roadmaps, build AI-assisted prototypes, and partner with engineering, design, customer success, sales, and marketing to ship measurable product improvements.

Serve as the first point of contact for customers, partners, and consultants. Research, troubleshoot, replicate, and test product issues; track incidents and provide resolution updates. Collaborate with Development, QA, and Consulting Services, occasionally support AI-related initiatives, and participate in a weekend rotation for 24/7 emergencies.

Build and productionize AI agents for customer support, voice interactions, and carrier onboarding. Develop primarily backend applications in Python and Java or Go, design databases and APIs, integrate frontend components, troubleshoot production workflows, conduct code reviews, and deploy services with Kubernetes. Collaborate with product, engineering, DevOps, US teams, and customers to deliver supply chain platform capabilities.