Teams at FourKites

Lead enterprise SaaS implementations for Global 1000 supply‑chain customers. Serve as trusted advisor and project manager, develop roadmaps, coordinate internal and external stakeholders, run trainings and executive reviews, ensure adoption, and drive continuous improvement across implementation programs.

As a Senior Customer Engineer, you manage technical relations, design solutions, deploy AI workflows, mentor peers, and ensure system integration for enterprise clients.

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.