Jobs at Forward Networks

Own product positioning, messaging, launches, sales enablement, competitive research, and market strategy for Forward’s technical networking platform. Translate complex capabilities into customer value, create content and sales assets, support analyst and press engagement, and represent the company at industry events. Collaborate with product, sales, demand generation, field marketing, and corporate marketing to drive adoption and measurable market impact across enterprise and government organizations.

Manage strategic customer relationships, drive SaaS platform adoption and value realization, lead onboarding and training, monitor customer health, identify account growth opportunities, and advocate for customer needs with product and engineering teams. The role requires strong communication, technical business acumen, customer success experience, willingness to travel, and TS/SCI clearance with a CI polygraph.

Provides post-sales technical leadership for federal customers, serving as a Forward Networks subject matter expert. Guides platform adoption, resolves technical issues, documents troubleshooting procedures, and collaborates with Product Management, Engineering, Sales, and Marketing. Requires strong networking and security expertise, experience with multiple network vendors, excellent communication and problem-solving skills, and a TS/SCI clearance with CI polygraph. Travel to customer locations is under 10%.

Qualify inbound enterprise leads, conduct discovery calls, educate prospects on Forward Networks’ digital twin platform, and schedule meetings and demos for Account Executives. Maintain accurate Salesforce records, collaborate with Marketing and Sales on lead quality and handoffs, and stay current on networking, security, and cloud infrastructure developments.

Test routing protocol features across multiple network vendors and platforms, including service provider, enterprise, and data center environments. Evaluate switches, routers, firewalls, and load balancers, and communicate networking concepts to software developers building network technology models. The role requires extensive network operations experience, strong communication skills, and preferably scripting, programming, Ansible, and Git experience.

Plan and execute tabletop events, tradeshows, and corporate events from logistics through post-event data management. Coordinate venues, budgets, timelines, shipments, booth setup, inventory, lead quality, promotional content, and cross-functional communication. Maintain project plans and warehouse supplies while ensuring deadlines, event materials, and on-site execution are accurate and organized. Travel up to 25% to support industry events.

Own the strategy, operations, performance, architecture, accessibility, SEO, conversion optimization, personalization, and international scalability of Forward’s B2B website. Manage web roadmaps, updates, engineering requests, analytics, attribution, platform upgrades, CMS evolution, testing, and compliance while connecting website activity to pipeline growth.

Owns sales strategy and revenue growth across HHS, DHS, and other federal civilian accounts. Responsibilities include prospecting, opportunity qualification, relationship development, competitive analysis, pipeline management, quota attainment, and communicating Forward Networks’ technical and business value. The role requires strong federal technology sales experience, particularly with HHS and DHS, plus knowledge of networking, security, enterprise software, and IT infrastructure.

Own Air Force federal sales strategy, pipeline development, lead generation, client relationships, competitive analysis, and quota attainment. Build a pipeline exceeding three times the revenue target while communicating the value of Forward Networks’ network management and security platform to technical and executive stakeholders. The role requires 7–10 years of successful Department of Defense sales experience, preferably involving enterprise software and recurring-revenue models.

Drives adoption of network automation capabilities through technical workflows, integrations, lab environments, content, demos, training, and thought leadership. Partners with Product, Sales, Solutions, and Marketing teams to shape use cases, enable field teams, support customers and events, and influence product roadmap and market positioning.

Leads a 40-person applications engineering organization across the US and India. Owns people development, architecture, execution, quality, delivery, and organizational scaling. Partners with Product Management and UX to shape priorities and product direction, while guiding backend and frontend technical decisions. Drives predictable delivery, engineering standards, release readiness, security, performance, testing, and continuous improvement. Also advances AI adoption across the software development lifecycle.

Prepare daily accounting transactions, balance sheet reconciliations, income statement analyses, financial reports, audit materials, and transactional accounting processes including Procure-to-Pay and Order-to-Cash. Develop accounting policies and procedures, support ad hoc projects, and apply GAAP and ASC 606 revenue recognition. The role requires strong attention to detail, critical thinking, adaptability, and proficiency with accounting and productivity software in a fast-growing startup environment.

Lead a team of Systems Sales Engineers, drive revenue growth, engage in technical opportunities, and execute POCs, while mentoring the team.

Provides post-sales technical leadership for enterprise customers, serving as a networking subject matter expert, guiding platform adoption, resolving technical issues, and coordinating with Product, Engineering, Sales, and Marketing. The role requires customer-facing networking experience, strong communication and analytical skills, knowledge of multiple network vendors, onsite customer presence in New York-area locations, and 10% travel.

The role involves supporting enterprise sales by serving as a technical resource, managing technology evaluations, and ensuring customer satisfaction in large enterprise accounts.

Drive territory sales strategy to generate and qualify Fortune 1000 opportunities, meet quota, build strategic client relationships, analyze market/competitive data, and maintain client databases to sell enterprise networking/security software.

Build and lead the SRE function: define SLOs/SLIs/error budgets, own observability and incident response, embed reliability in SDLC, and scale the SRE team for a distributed SaaS platform.

The Senior Software Engineer will design and develop backend services, optimize scalability and reliability, and improve monitoring frameworks for the SaaS platform.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.