Teams at Forward Networks

Own product positioning, messaging, launches, sales enablement, competitive research, and market strategy for Forward’s technical networking platform. Translate complex capabilities into customer value, create content and sales assets, support analyst and press engagement, and represent the company at industry events. Collaborate with product, sales, demand generation, field marketing, and corporate marketing to drive adoption and measurable market impact across enterprise and government organizations.

Manage strategic customer relationships, drive SaaS platform adoption and value realization, lead onboarding and training, monitor customer health, identify account growth opportunities, and advocate for customer needs with product and engineering teams. The role requires strong communication, technical business acumen, customer success experience, willingness to travel, and TS/SCI clearance with a CI polygraph.

Provides post-sales technical leadership for federal customers, serving as a Forward Networks subject matter expert. Guides platform adoption, resolves technical issues, documents troubleshooting procedures, and collaborates with Product Management, Engineering, Sales, and Marketing. Requires strong networking and security expertise, experience with multiple network vendors, excellent communication and problem-solving skills, and a TS/SCI clearance with CI polygraph. Travel to customer locations is under 10%.