Jobs at Fortna

Leads global QA strategy and distributed teams across North America, Europe, and Vietnam. Oversees manual and automated testing, quality engineering transformation, automation frameworks, performance testing, CI/CD integration, AI-assisted testing, and DevOps quality practices. Partners with Engineering, Product, Architecture, and DevOps teams while establishing governance, metrics, risk-based testing, and release quality gates. Preferred experience includes warehouse execution or control systems, industrial automation, robotics, containerized environments, messaging systems, and cloud platforms.

Manages financial performance and project controls for client projects, including earned value measurement, project reporting, variance analysis, forecasting, contract changes, international tax matters, procurement support, and risk mitigation. Collaborates with project managers, Finance, Procurement, and project accountants while implementing process improvements and supporting international projects.

Manages financial performance and project controls for client projects, including earned value measurement, forecasting, variance analysis, contract changes, international tax support, and procurement coordination. Partners with project managers, Finance, Procurement, and project accountants to mitigate risks, resolve issues, improve processes, and communicate project status and financial concerns to management. Requires international project accounting knowledge, advanced Excel skills, and approximately 5% domestic and international travel.

Leads a controls support engineering team responsible for post-commissioned warehouse automation systems. Oversees technical issue resolution, escalations, resource allocation, documentation, system reliability, and customer satisfaction. Develops measurable cross-training programs across multiple controls platforms, tracks capability progress through KPIs and skills matrices, and mentors team members. Collaborates with software, mechanical, and site operations teams to improve system performance and support processes.

Provides L2/L3 customer-facing software support for client systems, including on-call troubleshooting, issue analysis, remote support, and implementing fixes. Collaborates with product and engineering teams to resolve complex, high-priority problems. Maintains software code and documentation while applying Java, database, web services, microservices, REST, and distributed architecture expertise in a high-transaction environment. Weekend shifts may be required.

Design, develop, test, and maintain distributed Java applications for warehouse execution and automation systems. Build RESTful APIs, microservices, event-driven integrations, and enterprise components while contributing to architecture, reliability, scalability, observability, and performance. Collaborate with product, QA, infrastructure, and services teams; provide troubleshooting and remote support; assist with deployments and customer implementations. Participate in code reviews, technical documentation, continuous improvement, and occasional customer-site travel.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

Monitor and manage high-volume support ticket queues, including SLA performance, backlog, aging, assignment, routing, workload balancing, escalations, and customer updates. Analyze operational metrics, identify service risks, coordinate corrective actions across technical teams and leaders, maintain dashboards and procedures, and recommend workflow, automation, routing, and self-service improvements. The role requires sound judgment, strong communication, and independent decision-making across extended-hours operations.

Leads real-time response to high-impact incidents across automated warehouse environments. Coordinates engineering, infrastructure, controls, customer operations, vendors, and executives to restore service quickly. Manages incident bridges, communications, escalations, documentation, post-incident reviews, root-cause actions, performance metrics, playbooks, and process improvements. Requires technical fluency in IT/OT systems, warehouse automation, industrial networks, and monitoring platforms, plus availability for on-call and frequent customer-site presence.

Leads real-time response to Priority 1 and major Priority 2 incidents in automated warehouse environments. Coordinates engineering teams, customer operations, vendors, and executives through troubleshooting and service restoration. Manages incident communications, documentation, escalation, post-incident reviews, root-cause actions, metrics, SLA compliance, and continuous improvement. Maintains response playbooks and supports on-call and after-hours escalations, primarily during overnight hours with frequent presence at customer facilities.

Manages material handling projects up to $40 million, owning scope, schedule, budget, engineering coordination, installation issues, subcontractor relationships, and customer communications. The role requires on-site project management for approximately 50% of the time, detailed scheduling, progress analysis, tactical decision-making, cross-functional collaboration, and department talent development.

Supports procurement and sourcing through purchase order management, supplier coordination, delivery expediting, reporting, compliance documentation, and project tracking. Maintains sourcing data, monitors supplier performance and delivery risks, supports Power BI dashboards, and collaborates with project management, finance, engineering, logistics, and operations teams. Also contributes to process improvement, Lean and Kaizen initiatives, SOP development, and procurement workflow enhancements.

Owns the operational health of escalated customer accounts in warehouse automation environments. Coordinates incident response, root cause analysis, corrective actions, post-incident reviews, hypercare, account reporting, and cross-functional resolution across engineering, software, controls, infrastructure, and third-party teams. Builds trusted customer relationships, translates technical findings into operational language, tracks risks and commitments, and supports stabilization of 24/7 customer operations, including off-hours P1/P2 escalations.

Design and document electrical and pneumatic controls for material handling systems. Lead medium-scope projects through detailed design and implementation, coordinate with suppliers and project teams, produce electrical deliverables, support installation and commissioning, and use AutoCAD, E-Plan and Promis-e for drawings.

Senior customer-facing delivery leader responsible for end-to-end execution of multiple, concurrent automation programs across dispersed sites. Owns stakeholder relationships, financial performance, risk management, and cross-functional coordination to deliver MHE, robotics, WCS/WMS, and integrated software implementations while mentoring teams and ensuring program alignment with customer and company strategy.

The Mechanical Engineer will design project requirements, manage engineering schedules, interface with clients, and support installation efforts while ensuring compliance with specifications. They will lead engineering teams, manage project scope, and communicate effectively across departments.

As a Tech Support Coordinator, serve as the first contact for customers with technical issues, providing analysis, communication, and resolution support while also contributing to continuous improvement efforts.

The Controls Engineer confirms design and functionality of automated sortation systems by troubleshooting, programming PLC and HMI, and supporting project delivery with a focus on industrial controls.

Leads mechanical engineering execution for medium to large material handling and conveyor projects from design through installation. Reviews designs, specifications, drawings, and constructability; manages engineering deliverables, schedules, change orders, and releases; coordinates with project, electrical, purchasing, fabrication, and field teams; supports customers and resolves technical issues. Mentors project engineers and designers while driving quality, compliance, customer satisfaction, and continuous improvement.

Lead delivery and customer relationship for large, multi-site automation programs (typically >$60M). Own end-to-end project execution, cross-functional coordination, financial and risk management, and governance. Mentor project teams, drive operational excellence, and ensure integrated delivery of MHE, robotics, controls, software, commissioning, and go-live activities.