Technical Support Engineer

Reposted 3 Days Ago
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Robakowo, Stolno, Chełmiński, Kujawsko-pomorskie
In-Office
Mid level
Logistics • Software
The Role
The Technical Support Engineer will monitor and troubleshoot Warehouse Execution Software issues, respond to incidents, implement updates, and work collaboratively with engineering and operations teams.
Summary Generated by Built In

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. 

Job Description Technical Support Engineer – Software
 

About FORTNA

At FORTNA, we’re at the forefront of innovation in supply chain transformation. In partnership with the world’s second-largest fashion brand, we are building Europe’s most advanced automated Distribution Center. This is your chance to be part of a landmark project redefining logistics excellence! 

About the Role:

We’re seeking a hands-on Technical Support Engineer – Software to support our Warehouse Execution Software (WES) and local IT infrastructure in a fully automated warehouse.

The Technical Support Engineer will be responsible for providing technical support for FORTNA‘s local Customer. You’ll monitor the WES performance from the control room, resolve operational incidents, and implement system updates, working closely with operations, controls, and engineering teams. This includes utilizing your experience in software development, coding, networking, and customer facing technical support. In this role, you will be collaborating with numerous internal and external engineering and operational department to address and resolve customer issues quickly.

What You’ll Do:

  • Monitor and troubleshoot WES issues and system exceptions
  • Act as the primary responder for software and network incidents and diagnostics
  • Participate in on-call/  on-site support, analyse and troubleshoot issues, and implement necessary fixes.
  • Collaborate with the product team to resolve complex problems on a high priority basis.
  • Implement minor changes to configurations, menus, and workflows
  • Maintain and enhance machine networks and server infrastructure
  • Enforce and support network security, user access, and data integrity
  • Keep all software documentation current and accessible
  • Foster a team atmosphere by actively collaborating with other team members.
  • Provide remote support for a FORTNA integrated automated warehouse in Poland

What You Bring:

  • Experience in computer science, programming or related field.
  • Experiences in Core Java/J2EE stack.
  • Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
  • Experience in writing SQL queries and working with Oracle and/or Postgres.
  • Strong understand of REST APIs.
  • Strong understanding of distributed architectures and design pattern.
  • Team player who works well with technical and non-technical resources.
  • Strong interpersonal, organizational, time management, and problem-solving skills.
  • Proven track record in WES/WMS software or IT infrastructure support
  • Experience in diagnosing network and software-related issues in industrial settings
  • Knowledge of on-site server management, backups, and monitoring tools (such as SuperSet, Grafana, and DataDog)
  • Clear, effective communicator able to work cross-functionally and under pressure
  • Nice to have experiences with direct software customer support and development.

Why Join Us:

  • Core technical role in a cutting-edge automated logistics facility
  • Exposure to advanced WES systems and global integration
  • Long-term role with opportunities for technical leadership
  • Collaborative, high-performance support environment

Top Skills

Java,J2Ee,Spring,Spring Boot,Hibernate,Sql,Oracle,Postgres,Rest Apis
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The Company
HQ: Atlanta, GA
655 Employees

What We Do

Fortna partners with the world’s leading brands to transform their distribution operations to keep pace with digital disruption and growth objectives. Known world-wide as the Distribution Experts™, we design and deliver intelligent solutions, powered by FortnaWES™ software, to optimize fast, accurate and cost-effective order fulfillment. Our people, innovative approach and proprietary algorithms and tools, ensure optimal operations design and material and information flow. We deliver exceptional value every day to our clients with comprehensive services including network strategy, distribution center operations, material handling automation, supply chain systems and warehouse software design and implementation.

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