Jobs at Foodics

Owns the full customer lifecycle for FOODICS BLACK, including prospecting, sales, solution consulting, negotiations, implementation coordination, onboarding, training, account management, retention, and expansion. The role partners with restaurant stakeholders to understand operational needs, deploy tailored technology solutions, drive adoption, resolve issues, and maintain long-term customer success across fine dining and casual dining businesses.

Build production-grade agentic AI infrastructure using LLMs, including orchestration, state management, tool integrations, MCP servers, observability, evaluation harnesses, guardrails, and backend services. Diagnose runtime failures, hallucinations, loops, and context degradation while enforcing security, permissions, validation, and cost controls. The role involves hands-on coding, testing, distributed systems engineering, technical documentation, and architecture ownership adjusted to seniority.

Manage accounting operations, including AP, AR, reconciliations, financial reporting, tax compliance, and month-end close. Oversee SaaS subscription billing, deferred revenue, revenue recognition, and ARR/MRR reporting. Support budgeting, audits, internal controls, and process improvements while ensuring compliance with IFRS/GAAP and local regulations.

Drive revenue growth by generating leads, conducting demos, closing SaaS sales, and managing relationships with restaurant partners and third-party integration apps. The role requires meeting sales KPIs, maintaining a strong pipeline, using CRM data to optimize performance, completing product training, and contributing innovative growth ideas. Fieldwork, independent execution, and communication in English and Arabic are required.

Drive revenue growth by generating leads, conducting product demonstrations, closing SaaS sales to restaurants, managing partner relationships, and maintaining sales pipelines in CRM systems. The role requires meeting sales targets, using data to optimize performance, completing product training, and expanding partnerships with third-party integration applications.

Owns Foodics’ complete marketing strategy and execution for Saudi Arabia, including brand, demand generation, campaigns, budgeting, creative direction, agency management, and team leadership. The role aligns marketing with sales, customer success, pipeline, revenue, and merchant retention goals while building strong relationships across the Saudi F&B community. The leader will position Foodics as a strategic technology partner and establish market leadership.

The Sales Executive will drive growth by sourcing and closing sales, generating leads, managing relationships, and leveraging CRM tools.

Owns employee lifecycle operations, including onboarding, contracts, payroll inputs, benefits and medical insurance administration, HRIS data, compliance, labor-office liaison, policy updates, and employee support. The role ensures accurate payroll and records, adherence to local labor laws and statutory benefits requirements, and continuous improvement of HR processes across Foodics’ operating regions.

Leads FP&A and investor relations, including budgeting, forecasting, performance analysis, financial modeling, scenario planning, executive and board reporting, investor communications, fundraising support, and due diligence. Partners with senior leaders on resource allocation, pricing, expansion, M&A, and strategic investments. Builds scalable, AI-enabled finance processes using Claude, automation, BI, SQL, and planning tools.

Leads end-to-end development of financial services products, working across backend services, APIs, data, and frontend systems. Owns architecture for reliable, secure, auditable money movement systems; partners with Product, Design, Risk, and Compliance; drives AI adoption; identifies scalability and product gaps; and mentors engineers. The role requires strong full-stack, distributed systems, product, communication, and ownership skills, with fintech, AI, cloud, and DevOps experience preferred.

Build AI-powered features for a restaurant ordering app, including smart search, recommendations, reorder suggestions, and menu translation. Develop and maintain Flutter/Dart code, fix bugs, write tests, participate in code reviews, use AI coding tools, and learn under senior engineer mentorship.

Supports AML operations including KYC/KYB onboarding, sanctions and PEP screening, enhanced due diligence, transaction monitoring, investigations, STR preparation, regulatory reporting, and AML recordkeeping. Coordinates with SAMA and FIU on inspections and information requests, escalates suspicious activity, and assists with AML training for employees and operational teams.

Handle customer inquiries across communication channels, provide accurate product support, escalate and follow up on unresolved cases, document interactions in CRM and ticketing systems, train clients virtually, and report daily issues to team leaders. The role requires strong English communication, typing, problem-solving, autonomy, and flexibility for on-site shift work in Khobar.

Handle customer inquiries across communication channels, document interactions in CRM and ticketing systems, conduct satisfaction calls, escalate cases, train customers on Foodics products, and report daily activities. The role requires strong English communication, problem-solving, autonomy, and flexibility for on-site shift work in Egypt.

Hands-on Engineering Manager responsible for writing production code and architecting a new ERP platform integrating inventory, payments, POS, compliance, and accounting capabilities. The role requires strong full-stack expertise, ERP or financial systems experience, and familiarity with ledgers and transaction processing. As the platform matures, the manager will hire and develop the engineering team, establish processes, guide architecture, and transition ownership into the core business.

Define and execute the regional product strategy for Foodics ERP, including AI-native financial workflows, accounting automation, tax compliance, e-invoicing, and regulatory reporting. Integrate the ERP with POS, payments, inventory, payroll, expenses, banking, and external financial systems. Own product roadmaps and requirements, prioritize features, conduct market research, gather customer feedback, and collaborate with engineering, design, compliance, and finance teams.

Manage payment operations for bank and merchant accounts, including merchant onboarding, POS terminal installation and maintenance, settlements, reconciliation, chargebacks, disputes, billing, inventory, vendor performance, and regulatory reporting. Maintain accurate merchant records and operational reports, ensure compliance with SAMA and MADA requirements, coordinate with banks and internal teams, validate invoices, and provide ongoing support to VIP customers and stakeholders.

Manage customer renewals for an assigned SaaS portfolio, serving as the primary relationship owner and coordinating issue resolution. Conduct regular health checks, identify churn risks and expansion opportunities, maintain accurate CRM records, and drive retention and ARR outcomes. The role requires strong Arabic communication, customer-centric problem solving, target management, and collaboration with Support, Product, and Finance teams.

The Senior Sales Executive is responsible for generating leads, closing sales, managing partner relationships, and achieving sales targets, particularly in the SaaS sector.

Manage and grow relationships with enterprise clients by driving adoption, retention, renewals, upselling, and cross-selling. Serve as the primary client contact, understand business needs, provide product guidance, monitor account performance, and advocate for customer feedback internally. Collaborate with Sales, Onboarding, Marketing, and Product teams while identifying market opportunities and delivering actionable insights to improve client satisfaction and revenue.