Jobs at Foodics

Build and maintain production-grade automation across backend, web, and mobile applications. Develop AI-driven test generation, failure triage, self-healing, evaluation, and agentic quality workflows. Design orchestration, retrieval, tool use, observability, regression gates, and reliability controls for LLM systems. Partner with development teams to integrate testing into CI/CD and evaluate Arabic, English, RTL, POS, tax, and payment scenarios.

Hands-on Engineering Manager responsible for writing production code and architecting a new ERP platform integrating inventory, payments, POS, compliance, and accounting capabilities. The role requires strong full-stack expertise, ERP or financial systems experience, and familiarity with ledgers and transaction processing. As the platform matures, the manager will hire and develop the engineering team, establish processes, guide architecture, and transition ownership into the core business.

Lead product strategy and execution for Foodics Capital, owning roadmap, KPIs, discovery, and feature delivery. Collaborate with engineering, design, data science, legal, marketing, and sales to launch and scale lending products, using data-driven experimentation and customer insights to prioritize and measure impact.

Build Foodics’ accounting platform from the ground up, including the general ledger, chart of accounts, journals, AP/AR, reconciliation, reporting, and regulatory invoicing. Develop full-stack features, integrate accounting with inventory, payments, POS, and ERP systems, translate accounting requirements into architecture, and use AI tooling to accelerate delivery. The role requires rapid execution, strong financial-systems correctness, and substantial collaboration within GMT+3 hours.

Build production AI-powered quality engineering systems, including automated test generation, failure triage, self-healing locators, evaluation infrastructure, and agentic workflows. Own backend, web, and mobile test automation, CI pipelines, test data, performance testing, and LLM reliability. Integrate AI agents with CI, Jira, observability, and tool interfaces while measuring adoption, quality improvements, cost, and system reliability.

Define and execute the regional product strategy for Foodics ERP, including AI-native financial workflows, accounting automation, tax compliance, e-invoicing, and regulatory reporting. Integrate the ERP with POS, payments, inventory, payroll, expenses, banking, and external financial systems. Own product roadmaps and requirements, prioritize features, conduct market research, gather customer feedback, and collaborate with engineering, design, compliance, and finance teams.

Handle customer inquiries across communication channels, provide accurate product support, escalate and follow up on unresolved cases, document interactions in CRM and ticketing systems, train clients virtually, and report daily issues to team leaders. The role requires strong English communication, typing, problem-solving, autonomy, and flexibility for on-site shift work in Khobar.

Manage payment operations for bank and merchant accounts, including merchant onboarding, POS terminal installation and maintenance, settlements, reconciliation, chargebacks, disputes, billing, inventory, vendor performance, and regulatory reporting. Maintain accurate merchant records and operational reports, ensure compliance with SAMA and MADA requirements, coordinate with banks and internal teams, validate invoices, and provide ongoing support to VIP customers and stakeholders.

Manage customer renewals for an assigned SaaS portfolio, serving as the primary relationship owner and coordinating issue resolution. Conduct regular health checks, identify churn risks and expansion opportunities, maintain accurate CRM records, and drive retention and ARR outcomes. The role requires strong Arabic communication, customer-centric problem solving, target management, and collaboration with Support, Product, and Finance teams.

The Senior Sales Executive is responsible for generating leads, closing sales, managing partner relationships, and achieving sales targets, particularly in the SaaS sector.

Manage and grow relationships with enterprise clients by driving adoption, retention, renewals, upselling, and cross-selling. Serve as the primary client contact, understand business needs, provide product guidance, monitor account performance, and advocate for customer feedback internally. Collaborate with Sales, Onboarding, Marketing, and Product teams while identifying market opportunities and delivering actionable insights to improve client satisfaction and revenue.

Sell Foodics Pay products to existing customers, build and manage a sales pipeline, close cross-sell and upsell opportunities, conduct product demonstrations, maintain customer relationships, and generate revenue. The role involves collaborating with Customer Success, Operations, and Sales teams, reporting results, optimizing sales processes, understanding market trends, and conducting customer meetings and field visits.

Manage Foodics’ global cybersecurity governance, risk, and compliance program under the CISO. Responsibilities include assessing ISO 27001, SOC 2, NCA ECC, SAMA CSF, and KSA PDPL requirements; maintaining policies, controls, risk registers, evidence, and compliance calendars; coordinating audits and customer assessments; tracking remediation; and preparing executive dashboards and governance reports. The role partners with Technology, Product, Legal, Privacy, HR, Procurement, and business stakeholders across multiple entities and countries.

Manage expansion sales requests from existing customers, including branch additions, quote generation, follow-ups, and CRM tracking. Drive upselling and cross-selling by identifying customer opportunities and recommending relevant products. Coordinate with internal teams, communicate solutions clearly, and ensure accurate, timely deal processing while maximizing expansion revenue.

Drive revenue growth by generating leads, conducting demos, closing SaaS sales to restaurants, and developing new and existing partner relationships. Maintain CRM records, build sales pipelines, meet performance KPIs, use data to optimize sales strategies, complete product and sales training, and contribute innovative growth ideas. The role involves fieldwork and collaboration across functional teams.

Manage expansion sales requests from existing customers, including new branch orders, quoting, follow-ups, and CRM tracking. Drive upselling and cross-selling by identifying customer needs and recommending additional products. Coordinate with internal teams to process deals efficiently, communicate solutions, maintain accurate records, and close opportunities while meeting deadlines and revenue goals.

Sell Foodics SaaS to restaurants and partners by generating leads, conducting demos, closing deals, managing relationships, using CRM and data insights to meet KPIs and grow pipeline.

Provide high-level administrative support to the CEO and C-suite: manage calendars, organize travel and board meetings, coordinate communications, prepare memos/presentations, transcribe minutes, and act as liaison with executives, employees, clients, and board members to ensure smooth information flow and prioritization.

The Senior Backend Engineer will create, maintain, and debug scalable backend services, focusing on .NET and PHP Laravel technologies, ensuring high performance and reliability.