Jobs at Foodhub

Provides customer support through digital chat for orders, payments, deliveries, and account issues. Troubleshoots concerns, documents interactions, follows service procedures, and coordinates with restaurants and internal teams to resolve escalated problems. Uses FoodHub systems to access information, manage requests, and deliver accurate, professional, and empathetic assistance to consumers using the platform.

Develop and ship cross-platform iOS and Android applications using React Native and TypeScript. Own features from technical design through release and post-launch iteration, contribute to mobile architecture, build native Swift and Kotlin modules, optimize performance, maintain automated testing and CI/CD pipelines, and lead code reviews. The role also includes mentoring engineers, documenting standards, collaborating cross-functionally, and responsibly using AI coding assistants.

Creates and updates digital designs, website layouts, and responsive visual experiences for clients. Responsibilities include meeting turnaround times and KPIs, applying brand guidelines, incorporating feedback, prioritizing design tasks, participating in creative discussions, and maintaining organized design records. The role requires proficiency with Bootstrap, Photoshop, Illustrator, HTML5, and CSS3, with basic JavaScript, jQuery, and WordPress knowledge advantageous.

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures policy compliance.

Develop and implement SEO strategies to improve organic visibility and search rankings. Responsibilities include keyword research, on-page and technical optimization, content and link-building strategies, competitor analysis, analytics reporting, and monitoring industry trends. The role collaborates with web development and cross-functional teams to resolve technical SEO issues and deliver actionable performance insights.

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge-base resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures compliance with company policies.

The Chief Marketing Officer will lead Foodhub’s global B2C marketing strategy, brand development, customer acquisition, retention, CRM, digital marketing, product marketing, and customer experience. The role owns marketing performance, budget, reporting, experimentation, and commercial growth across international markets. The CMO will partner with executive and cross-functional teams, build and lead the marketing organization, recruit and develop talent, and use data, AI, and automation to improve efficiency and customer lifetime value.

Chief Operating Officer responsible for leading Foodhub’s global operations across multiple international markets. The role focuses on operational strategy, scalable processes, business performance, automation, profitability, customer and restaurant partner experience, international expansion, acquisitions, transformation, and executive leadership. The COO will partner closely with the CEO and executive team while building high-performing teams and driving continuous improvement.

Leads Foodhub’s international digital marketing strategy across the UK, US, and other markets. Oversees customer acquisition, SEO, paid media, website optimization, CRO, demand generation, content, marketing automation, analytics, budgets, agencies, and cross-functional teams. Responsible for improving traffic, rankings, leads, conversions, ROAS, ROI, customer acquisition cost, revenue, and pipeline contribution while developing localized and multilingual campaigns.

Provides customer support for a food-ordering platform by resolving client requests, handling technical questions and complaints, identifying vulnerable customers, educating users, escalating feedback and feature requests, and spotting service improvement opportunities. The role collaborates with internal teams, investigates support trends, mentors new team members, and promotes a customer-focused culture.

Leads and scales U.S. client-facing teams spanning onboarding, account management, customer success, and support. Owns post-implementation customer experience, retention, churn reduction, strategic account relationships, service processes, automation, KPIs, dashboards, and continuous improvement. Partners with Sales, Product, Technology, and Operations to improve customer value, product adoption, upselling, and long-term relationships with restaurant and enterprise clients.

Leads Foodhub’s global revenue strategy and commercial growth across Sales, Partnerships, Marketing, and Growth. Responsibilities include building a world-class international sales organization, developing strategic partnerships and new routes to market, improving forecasting and revenue operations, establishing commercial KPIs, and aligning Product, Operations, Finance, and Marketing around sustainable growth. Reports to the CEO and serves as executive owner of revenue performance.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Responsibilities include mobile architecture, native Swift and Kotlin modules, performance optimization, automated testing, CI/CD, security, accessibility, technical documentation, code reviews, and mentoring engineers. The role also involves integrating AI coding tools, collaborating with Product, Design, Backend, QA, and POS teams, and maintaining applications across their full release lifecycle.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Own mobile architecture, performance optimization, native module integration, testing, CI/CD, security, and production releases. Mentor engineers, lead code reviews, collaborate with product and design teams, and establish engineering standards. Apply AI coding assistants responsibly while maintaining quality, accessibility, maintainability, and strong mobile development practices.

Lead Foodhub’s US business with full accountability for commercial growth, market expansion, operations, customer and partner success, team building, and profitability. Partner with the CEO and global leadership to define strategy, build scalable operating structures, develop strategic partnerships, strengthen customer relationships, guide product innovation, establish performance KPIs, and create a high-ownership culture.

Plan, execute, and optimize B2B and B2C paid marketing campaigns across Google, LinkedIn, Meta, and other channels. Drive qualified leads, pipeline growth, and revenue through funnel optimization, audience targeting, keyword research, A/B testing, conversion tracking, and data analysis. Manage campaign budgets, landing pages, automation tools, reporting, and stakeholder collaboration while improving lead quality, conversion rates, and ROI.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Own architecture, performance optimization, native modules, testing, CI/CD, security, accessibility, and production releases. Collaborate with cross-functional teams, lead code reviews, maintain shared component libraries, establish AI-assisted development standards, and mentor engineers.

Provides Level-1 support and administration for Linux desktop environments, including troubleshooting, patching, upgrades, software installation, access management, performance monitoring, and hardware coordination. Supports onboarding, migrations, infrastructure rollouts, documentation, and cross-functional IT issue resolution. Uses shell scripting or Ansible to automate tasks and maintains adherence to security and organizational IT policies.

Chief Financial Officer responsible for global financial strategy, commercial performance, governance, reporting, forecasting, treasury, capital management, acquisitions, finance transformation, and international operations across multiple markets. The CFO will advise the CEO, support strategic growth and investment decisions, build scalable finance infrastructure, and lead a high-performing global finance team.

Leads an international telesales organization from Chennai, driving new customer acquisition and revenue growth. Responsibilities include developing sales strategies, managing pipelines and forecasts, coaching and developing sales teams, improving productivity and conversion, collaborating cross-functionally, supporting recruitment, maintaining CRM and process standards, and handling escalated customer or operational matters.