Jobs at Foodhub

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures policy compliance.

Develop and implement SEO strategies to improve organic visibility and search rankings. Responsibilities include keyword research, on-page and technical optimization, content and link-building strategies, competitor analysis, analytics reporting, and monitoring industry trends. The role collaborates with web development and cross-functional teams to resolve technical SEO issues and deliver actionable performance insights.

Provide empathetic customer support, resolve client requests and technical questions, identify service trends, support vulnerable customers, escalate feedback and complaints, and educate users on self-service tools. Collaborate with internal teams to improve processes and products while mentoring new support team members and promoting a customer-focused culture.

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge-base resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures compliance with company policies.

The Chief Marketing Officer will lead Foodhub’s global B2C marketing strategy, brand development, customer acquisition, retention, CRM, digital marketing, product marketing, and customer experience. The role owns marketing performance, budget, reporting, experimentation, and commercial growth across international markets. The CMO will partner with executive and cross-functional teams, build and lead the marketing organization, recruit and develop talent, and use data, AI, and automation to improve efficiency and customer lifetime value.

Chief Operating Officer responsible for leading Foodhub’s global operations across multiple international markets. The role focuses on operational strategy, scalable processes, business performance, automation, profitability, customer and restaurant partner experience, international expansion, acquisitions, transformation, and executive leadership. The COO will partner closely with the CEO and executive team while building high-performing teams and driving continuous improvement.

Leads quality engineering across approximately 250 engineers by embedding shift-left testing, automation, AI-assisted testing, and quality ownership into development and deployment workflows. Defines test strategies, quality standards, metrics, release criteria, and quality gates; improves CI/CD reliability and coverage; leads root cause analysis; influences senior stakeholders; and builds a small SDET or quality engineering team focused on enablement and tooling.

Leads Foodhub’s international digital marketing strategy across the UK, US, and other markets. Oversees customer acquisition, SEO, paid media, website optimization, CRO, demand generation, content, marketing automation, analytics, budgets, agencies, and cross-functional teams. Responsible for improving traffic, rankings, leads, conversions, ROAS, ROI, customer acquisition cost, revenue, and pipeline contribution while developing localized and multilingual campaigns.

Manage and grow restaurant and takeaway partner accounts through client engagement, calls, WhatsApp communication, social media marketing, promotional content, performance analysis, and growth campaigns. Handle account queries, identify business improvement opportunities, maintain timely follow-ups, achieve KPIs, and meet SLAs while managing multiple partner accounts.

Provides customer support for a food-ordering platform by resolving client requests, handling technical questions and complaints, identifying vulnerable customers, educating users, escalating feedback and feature requests, and spotting service improvement opportunities. The role collaborates with internal teams, investigates support trends, mentors new team members, and promotes a customer-focused culture.

Build and deploy AI-powered applications, voice agents, and single- or multi-agent systems for restaurant technology. Integrate LLMs with company data, tools, and services; translate business needs into technical solutions; and optimize production systems for reliability, latency, cost, and quality. Collaborate with stakeholders, monitor AI performance, and develop conversational experiences including phone ordering and real-time customer support.

Leads and scales U.S. client-facing teams spanning onboarding, account management, customer success, and support. Owns post-implementation customer experience, retention, churn reduction, strategic account relationships, service processes, automation, KPIs, dashboards, and continuous improvement. Partners with Sales, Product, Technology, and Operations to improve customer value, product adoption, upselling, and long-term relationships with restaurant and enterprise clients.

Create static and motion-based visual content, including GIFs, animations, short-form videos, digital ads, product demonstrations, and branded assets. Develop concepts, storyboards, style frames, and creative treatments while maintaining brand consistency across marketing channels. Collaborate with marketing, content, design, product, and other stakeholders, manage multiple projects, edit video, and incorporate AI-assisted creative tools into production workflows.

Leads Foodhub’s global revenue strategy and commercial growth across Sales, Partnerships, Marketing, and Growth. Responsibilities include building a world-class international sales organization, developing strategic partnerships and new routes to market, improving forecasting and revenue operations, establishing commercial KPIs, and aligning Product, Operations, Finance, and Marketing around sustainable growth. Reports to the CEO and serves as executive owner of revenue performance.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Responsibilities include mobile architecture, native Swift and Kotlin modules, performance optimization, automated testing, CI/CD, security, accessibility, technical documentation, code reviews, and mentoring engineers. The role also involves integrating AI coding tools, collaborating with Product, Design, Backend, QA, and POS teams, and maintaining applications across their full release lifecycle.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Own mobile architecture, performance optimization, native module integration, testing, CI/CD, security, and production releases. Mentor engineers, lead code reviews, collaborate with product and design teams, and establish engineering standards. Apply AI coding assistants responsibly while maintaining quality, accessibility, maintainability, and strong mobile development practices.

Lead Foodhub’s US business with full accountability for commercial growth, market expansion, operations, customer and partner success, team building, and profitability. Partner with the CEO and global leadership to define strategy, build scalable operating structures, develop strategic partnerships, strengthen customer relationships, guide product innovation, establish performance KPIs, and create a high-ownership culture.

Plan, execute, and optimize B2B and B2C paid marketing campaigns across Google, LinkedIn, Meta, and other channels. Drive qualified leads, pipeline growth, and revenue through funnel optimization, audience targeting, keyword research, A/B testing, conversion tracking, and data analysis. Manage campaign budgets, landing pages, automation tools, reporting, and stakeholder collaboration while improving lead quality, conversion rates, and ROI.

Lead end-to-end development of cross-platform React Native applications for iOS and Android using TypeScript. Own architecture, performance optimization, native modules, testing, CI/CD, security, accessibility, and production releases. Collaborate with cross-functional teams, lead code reviews, maintain shared component libraries, establish AI-assisted development standards, and mentor engineers.

Provides Level-1 support and administration for Linux desktop environments, including troubleshooting, patching, upgrades, software installation, access management, performance monitoring, and hardware coordination. Supports onboarding, migrations, infrastructure rollouts, documentation, and cross-functional IT issue resolution. Uses shell scripting or Ansible to automate tasks and maintains adherence to security and organizational IT policies.