Associate Customer Experience

A Consumer Services Representative at FoodHub Grenada Inc. is a customer-facing team  member who helps customers and supports them throughout their experience using the FoodHub platform. As the first point of contact for consumers ordering through FoodHub's web and mobile channels, you will play a key role in making sure every interaction is smooth, helpful and professional.

In this role, you will support customers through our digital chat platform, assisting with everything from placing and tracking orders to resolving payment, delivery and account concerns. Because FoodHub is a Software as a Service (SaaS) company, much of your work  will involve navigating our technology, understanding how our platform connects consumers, restaurants and delivery partners, and guiding customers through solutions in a clear and simple way.

You will work closely with restaurant partners and internal teams to resolve issues that need further attention, making sure concerns are followed through to completion. Accuracy, empathy and attention to detail are essential, as you will be documenting interactions, following established processes and procedures, and contributing to the quality standards that keep our service consistent across all markets.

This role is ideal for someone who enjoys problem solving, adapts quickly to new systems and changing customer needs, and takes pride in delivering a positive experience with every conversation. You will be part of a growing, global team where your contributions directly impact customer satisfaction and the success of the restaurants we serve.

What You'll Be Doing

• Assisting customers with questions, concerns, and general inquiries.
  
• Supporting customers with orders, including helping with order-related issues.
  
• Communicating with customers through our digital platform, where you chat in a professional and friendly manner.
  
• Troubleshooting and resolving customer concerns by following FoodHub's processes and procedures.
  
• Working with restaurants and internal teams when an issue requires additional assistance.
  
• Using computers and FoodHub systems to access information, manage customer requests, and document interactions.
  
• Providing accurate information while ensuring customers receive a positive experience.
  
• Handling challenging situations professionally and finding appropriate solutions.
  
• Learning FoodHub's systems, products, and procedures quickly, as the role involves working with technology and changing customer needs.
  

Requirements

• 5 CXC subjects, including Mathematics and English
  
• 2 to 3 years of customer service experience
  
• Knowledge of FoodHub or similar SaaS businesses
  

Why Join FoodHub Grenada?

• Career progression
  
• Work-life balance
  
• Competitive pay
  
• Health and life insurance
  
• Transportation home
  
• Biannual recognition
  
• Performance-based bonus