Teams at Foodhub

Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures policy compliance.

Develop and implement SEO strategies to improve organic visibility and search rankings. Responsibilities include keyword research, on-page and technical optimization, content and link-building strategies, competitor analysis, analytics reporting, and monitoring industry trends. The role collaborates with web development and cross-functional teams to resolve technical SEO issues and deliver actionable performance insights.

Provide empathetic customer support, resolve client requests and technical questions, identify service trends, support vulnerable customers, escalate feedback and complaints, and educate users on self-service tools. Collaborate with internal teams to improve processes and products while mentoring new support team members and promoting a customer-focused culture.