Jobs at Fontainebleau Florida Hotel LLC

Manages the administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement of hotel business applications. Supports PMS, POS, retail, finance, workforce, guest service, reporting, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change and access controls, supports audits, trains users, and assists with technology projects in a 24/7 hospitality environment.

Leads daily IT operations for a high-volume hotel environment, ensuring reliable, secure, and high-performing systems. Supervises, coaches, and develops IT Technicians; oversees troubleshooting, incident resolution, service standards, ITIL processes, KPIs, and SLAs. Maintains servers, networks, voice systems, applications, and operational technologies; coordinates cybersecurity and vulnerability initiatives. Manages technology deployments, vendors, budgeting, lifecycle planning, and property-wide IT projects while serving as the escalation point for complex technical issues.

Supports resort-wide training initiatives, including operational training, leadership development, Train-the-Trainer programs, instructor-led sessions, training materials, and LMS administration. Coordinates schedules, attendance, participant enrollment, compliance training, and completion records. Partners with department leaders to improve on-the-job training, maintains SOPs and job aids, observes training, and provides follow-up support. The role requires strong organization, communication, presentation, and facilitation skills.

Provides administrative and secretarial support, including scheduling, correspondence, document preparation, filing, purchasing, inventory management, meeting coordination, financial recordkeeping, payroll support, and special projects. Maintains confidential records, responds to routine inquiries, coordinates office equipment maintenance, and independently prioritizes a diverse workload in a high-volume environment.

Supports Fontainebleau Miami Beach’s digital marketing ecosystem by managing website content, social media calendars, campaigns, landing pages, influencer partnerships, content production, and performance reporting. Coordinates with internal teams, agencies, vendors, and creators to maintain brand consistency, improve the digital guest journey, increase engagement and conversion, and promote rooms, dining, spa, entertainment, wellness, and resort experiences.

Provides executive and departmental administrative support, including scheduling, correspondence, document preparation, filing, financial record keeping, payroll support, purchasing, inventory tracking, meeting coordination, office equipment maintenance, and special projects. Requires independent judgment, confidentiality, strong organization, communication, writing, analytical, and problem-solving skills in a high-volume environment.

The Income Audit Manager leads income audit operations across two luxury hotel properties. Responsibilities include supervising auditors, balancing revenue across rooms, food and beverage, spa, retail, and other outlets, reconciling general ledger and tax accounts, verifying third-party revenue and commissions, preparing daily revenue reports, maintaining controls and SOPs, and resolving discrepancies with operational and corporate finance teams.

Supervises the Accounts Receivable department for a luxury hotel, overseeing guest billing, collections, cash receipt application, account aging, credit policies, chargebacks, records, and monthly journal entries. Coordinates billing with other departments and GL accountants, supports accounting projects, ensures timely and accurate financial reporting, and supervises staff. Requires accounting and auditing knowledge, supervisory ability, strong organization, communication, problem-solving, math, and Microsoft Office skills.