Jobs at Fontainebleau Florida Hotel LLC

Supervise VIP Services operations, ensuring high-quality guest experiences and satisfaction. Responsibilities include overseeing staff, managing reservations and guest profiles, resolving concerns, scheduling labor, enforcing policies, supporting hiring and performance evaluations, and performing concierge duties. The role requires strong organization, communication, problem-solving, and relationship-building skills, with the ability to stand and walk for extended periods.

Manages day-to-day administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement for hotel business applications. Supports PMS, POS, retail, finance, workforce, reporting, guest service, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change control, provides user training, and supports audits and application-related projects in a 24/7 hospitality environment.

Supervise overnight hotel security operations, respond to emergencies and disturbances, monitor surveillance, fire alarm, and access control systems, dispatch officers, conduct fire watches, maintain security equipment, repair guest room locks and safes, prepare reports, and lead Tier 2 and 3 officers. The role maintains a safe environment for guests, visitors, and employees while coordinating with hotel departments.

Directs group sales operations for a luxury hotel, mentoring sales managers, growing market share, developing accounts, and maximizing group room, banquet, and ancillary revenue. Leads sales strategies, business planning, forecasting, site inspections, trade show participation, performance management, recruiting, and team development. Partners with the VP of Sales to achieve hotel objectives and monitors booking funnels, production, market trends, and pricing strategies.

The Income Audit Manager leads income audit operations across two luxury hotel properties. Responsibilities include supervising auditors, balancing revenue across rooms, food and beverage, spa, retail, and other outlets, reconciling general ledger and tax accounts, verifying third-party revenue and commissions, preparing daily revenue reports, maintaining controls and SOPs, and resolving discrepancies with operational and corporate finance teams.

Supervises hotel security operations and performs protective and enforcement duties across the property. Responds to emergencies, disturbances, threats, and assigned calls; monitors entrances, surveillance, fire alarms, and access control systems; dispatches officers; prepares reports; conducts fire watches; repairs guest room locks and safes; maintains security equipment; and leads Tier 2 and 3 officers.

Leads public relations, messaging strategy, media relations, crisis communications, government relations, social media initiatives, and agency management for a luxury resort. Develops strategic PR plans, oversees campaigns and events, manages media relationships and coverage, advises executives, coordinates crisis resources, and presents performance results to senior leadership. Builds brand awareness, engagement, and revenue through earned media, content, partnerships, and industry relationships.

Supervises the Accounts Receivable department for a luxury hotel, overseeing guest billing, collections, cash receipt application, account aging, credit policies, chargebacks, records, and monthly journal entries. Coordinates billing with other departments and GL accountants, supports accounting projects, ensures timely and accurate financial reporting, and supervises staff. Requires accounting and auditing knowledge, supervisory ability, strong organization, communication, problem-solving, math, and Microsoft Office skills.

Supervise VIP Services staff and daily operations to ensure exceptional guest satisfaction and service standards. Responsibilities include managing reservations, maintaining guest profiles, resolving concerns, scheduling labor, enforcing policies, conducting interviews and performance evaluations, handling disciplinary actions, and performing concierge duties. The role requires strong organization, communication, problem-solving, and relationship-building skills, with concierge or VIP services experience preferred.

Provides overnight security for hotel guests, visitors, and employees. Responds to emergencies, disturbances, threats, and assigned calls; prepares reports and takes corrective action. Monitors entrances, surveillance, fire alarms, access-control systems, pool areas, and the security control room. Conducts fire watch, supports guest-room lock and safe repairs, performs preventive maintenance on security equipment, and coordinates with hotel departments to maintain a safe environment.

Provides protective and enforcement services for hotel guests, visitors, employees, customers, and club members. Responds to emergencies, disturbances, fights, accidents, threats, and assigned calls; prepares incident reports and takes corrective action. Maintains a safe nightlife and hotel environment while communicating incidents to supervisors and working effectively with staff.

Supervise hotel engineering staff and oversee daily repairs and maintenance across meeting rooms, restaurants, aquatic facilities, and public spaces. Prioritize service requests, monitor completed work, test life safety systems, track utility consumption, review purchases, control expenses, maintain departmental records, and ensure guest, employee, and asset safety.

Supervise daily stewarding operations, including cleanliness and sanitation of back-of-house food and beverage areas. Assign tasks, monitor equipment, implement cleaning schedules and training, control breakage and waste, communicate maintenance issues, enforce safety and departmental policies, and coach staff to maintain high operational standards.

Processes guest room reservations, cancellations, modifications, deposits, refunds, payment authorizations, and email inquiries. Answers reservation calls, monitors availability and rates, supports FIT, wholesale, and group bookings, and coordinates with travel agencies and guests regarding payment. The role requires strong organization, attention to detail, communication, problem-solving, and the ability to operate multiple reservation systems.

Provides hotel security by responding to emergencies, disturbances, threats, and assigned calls; monitoring entrances, surveillance, alarms, access controls, and pool areas; dispatching officers; conducting fire watch; coordinating with hotel departments; preparing reports; repairing guest room locks and safes; and maintaining security equipment.

Supervise overnight hotel nightclub security operations, protect guests and property, respond to emergencies, investigate incidents and losses, review reports, monitor surveillance and alarm systems, schedule staff, enforce procedures, and coordinate with law enforcement and insurers.

Provides hotel security and protective services for guests, visitors, and employees. Responds to emergencies and disturbances, monitors surveillance, fire alarm, and access control systems, manages employee access, dispatches officers, conducts fire watch, prepares reports, repairs guest room locks and safes, maintains security equipment, and may lead or supervise other officers.