Jobs at Float

Own analytical product operations for corporate cards and spend management. Responsibilities include sizing roadmap opportunities, building investment cases, owning product reporting and dashboards, synthesizing customer feedback, analyzing strategic decisions, creating AI-assisted workflows, writing SQL, and presenting recommendations to leadership. The role partners across product, data, go-to-market, and leadership teams to improve decision-making and accelerate execution.

Build and scale production AI agents that automate financial workflows. Responsibilities include developing the shared agent harness, context and tool management, evaluation, monitoring, observability, permissions, approvals, audit trails, and customer-facing interfaces. The role partners with product teams, ensures agents act safely with financial data and transactions, tracks advances in models and inference, and establishes technical patterns and quality standards across the agent platform.

Own Float’s brand and out-of-home media strategy, including integrated campaigns, sponsorships, cultural moments, vendor management, budgeting, and performance measurement. The role sets creative standards, briefs agencies and creators, coordinates with performance marketing and sales, and evaluates brand health, campaign results, and sponsorship ROI. Practical AI use is expected to accelerate planning, briefing, and reporting.

Own Float’s partnerships channel end to end, developing the strategy, playbooks, infrastructure, targets, and reporting needed to scale partner-driven growth. Source and grow accounting firms, fractional finance teams, and investor networks; build enablement programs and partner communities; translate market feedback into product strategy; collaborate across sales, marketing, and product; and grow a small partnerships team. The role requires regular travel across Canada and hands-on leadership in an early-stage channel.

Generates new business opportunities through prospect research, cold calls, emails, and other outreach. Builds relationships with target stakeholders, manages prospect communications and pipelines, collaborates with Account Executives on discovery and demo calls, improves business development processes, and shares customer feedback internally. The role requires resilience, strong communication, organization, autonomy, and a results-driven approach in a fast-paced fintech environment.

Leads Float’s Product Support function, managing teams, support strategy, quality, SLAs, CSAT, tooling, AI automation, incident response, controls, and customer escalations. The role develops leaders, scales support operations, owns reporting and capacity planning, partners cross-functionally on product improvements, and turns customer insights into roadmap recommendations. It requires strong people leadership, systems thinking, data-driven decision-making, AI adoption, incident management, and flexibility for occasional evenings or weekends.

Own the acquisition and revenue operations system from prospecting through customer activation. Build sales programs, optimize Salesforce and sales engagement tools, manage pipeline health, forecasting, quota setting, territories, handoffs, reporting, and activation metrics. Partner with Sales, BDR, Marketing Ops, Finance, Product, and Customer Success leadership to improve pipeline quality, conversion, productivity, and spending adoption.

Manage customer onboarding and approvals within the Compliance and Risk team. Responsibilities include collecting documentation, processing KYB/KYC applications, communicating with customers and banking partners, ensuring regulatory compliance, tracking approval metrics, improving processes, and supporting special projects. The role requires strong attention to detail, customer focus, critical thinking, prioritization, written communication, and comfort working independently in a fast-paced fintech environment.

Own the financial infrastructure roadmap covering ledgering, accounts, payment rails, FX, and card infrastructure. Lead roadmap prioritization, payment reliability, reconciliation, partner and bank dependencies, infrastructure changes, and cross-functional delivery across engineering, risk, compliance, finance, operations, and go-to-market teams. Build products supporting business banking, treasury, payments, and financial workflows while managing multiple projects and communicating risks and progress to leadership.

Own the scaled customer success motion for more than 7,000 unmanaged SaaS customers. Build and optimize digital-led, one-to-many programs including webinars, lifecycle emails, in-app education, community engagement, and targeted outreach. Drive adoption, customer health, renewals, net revenue retention, and expansion through playbooks, automation, and data. Collaborate with Product, RevOps, Marketing, Support, and CX to develop tooling, health scoring, churn prediction, dashboards, and feedback loops.

Own revenue enablement for BDR, AE, Customer Activation, and Customer Success teams. Build onboarding, learning pathways, sales methodology reinforcement, call scorecards, coaching mechanisms, product launch readiness, and messaging programs. Operate enablement tools, evaluate the LMS, measure business impact, and drive adoption of new programs and skills. Partner closely with Sales, Customer Success, Product Marketing, and Product leadership while using AI to improve content creation and identify performance gaps.

Provide bilingual English and French product support, customer education, and technical troubleshooting for Float’s software, integrations, authentication, and web/mobile platforms. Investigate undocumented issues, follow compliance and security processes, document cases, maintain knowledge-base content, and share product expertise internally. Identify process and product improvements, support AI-enabled workflows, and contribute to special projects while working a fixed schedule that may include evenings and weekends.

Senior Product Designer responsible for shaping Float’s corporate spending experience from concept through launch. The role involves customer research, identifying product gaps, designing user-facing flows, creating prototypes and specifications, prioritizing high-impact features, and collaborating closely with Product, Engineering, Operations, Marketing, and Sales. The designer will own the application’s look and feel, translate broad ideas into valuable experiences, and use qualitative and quantitative insights to improve product outcomes.

Build and evolve product features across backend and frontend technologies. Collaborate with Product and Design teams to improve user experiences and take ownership of features in production.

Own strategic finance analysis, financial reporting, forecasting, budgeting, modeling, and executive decision support. Partner with GTM, Product, and People teams to analyze business drivers, track SaaS and fintech metrics, evaluate capital allocation and investment cases, and translate complex financial insights into actionable recommendations.

Own Float’s organic content strategy across YouTube, LinkedIn, Instagram, Reddit, and its blog. Create and repurpose video, written, social, and email content; manage the content calendar; lead end-to-end video production; develop AI-supported workflows; test formats; and collaborate with Growth Marketing and Design to drive acquisition, conversion, and brand growth in Canada.