Flatiron Health
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VP and Head of Product Kate Estep is a champion for every person on her team — “especially those that may not be as comfortable as self-advocates,” she told Built In. As she ascended the ranks at Flatiron, Estep’s empathetic leadership sensibilities have been molded by the company’s “learn, teach, grow” value. Estep looks for opportunities to align her team members with roles that will stretch their capabilities, as fellow team members and leaders help nurture their confidence in a healthy way — just as Estep’s managers did for her. “I have had several managers ‘take a bet on me’ by slotting me into projects or roles that I felt I was unqualified for,” Estep said. “But that allowed me to rise to the challenge and grow.”
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By strategically innovating tools side by side with Flatiron’s existing technology, VP and Head of Engineering Allison Candido and her team are reimagining the way technology can be utilized in their users — and by extension, their patients — daily lives. Candido and her team’s work mainly focuses on a mature product, OncoEMR, but they take innovative leaps when they make sense, as seen in the company’s Flatiron Assist product. “We may not be building the most cutting-edge technology, but we are innovating the way our users do their work and treat their patients,” Candido said.
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What has growth looked like for VP and Head of Product, Kate Estep? Recognizing her greatest asset and Achilles heel: empathy. Working in a B2B environment, Estep and her colleagues must make prioritization decisions — which impact oncology nurses, physicians, patients and more. Estep internalizes the impact of “saying no” for the physician and patient on the other end of that decision but has learned to leverage the power of compassion. “I empathize with the impact of those user decisions, and have cultivated that empathy into a powerful trust-building tool,” Estep said.
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Healthtech • Software • Biotech • Pharmaceutical
Leads a Customer Experience team responsible for post-signature support, client onboarding, training, and customer enablement. Manages frontline specialists, develops operational playbooks, improves workflows and automation, oversees support triage and service levels, and analyzes customer feedback metrics such as NPS and CSAT. Partners with technical and scientific teams to translate complex oncology data concepts into effective client communications and informs documentation and product roadmap improvements.
Healthtech • Software • Biotech • Pharmaceutical
Owns Flatiron Health’s external and scientific communications strategy, including integrated campaigns, executive thought leadership, scientific storytelling, social media, media relations, and communications governance. The role translates complex oncology science and product innovation into compelling narratives, manages corporate social channels and communications tools, supports conferences and publications, advises senior leaders, and coordinates cross-functional stakeholders, vendors, timelines, and brand consistency.
Healthtech • Software • Biotech • Pharmaceutical
Supports senior leaders across strategic and operational initiatives, producing analyses, dashboards, metrics, and leadership recommendations. Leads process standardization, change management, resource planning, governance, and cross-functional project execution. Identifies and implements low-code/no-code AI and automation solutions across evidence, sales, marketing, and delivery teams, quantifying their operational and financial impact. The role also delivers special projects involving market exploration, business cases, operational transformation, and go-to-market strategy.
At a glance
paying it forward
Flatiron Health aims to give back to its community through volunteer programs like #flatiron-gives and #green-task-force.
creating space for belonging
Beyond a diverse range of ERGs, employees have access to transparent representation and inclusion metrics within and across the company.
work-life autonomy
With flexible working hours and generous PTO Flatiron Health employees are in control of their work-life balance.
tackling problems with tech
Flatiron Health builds cloud-based electronic health records (EHR) and supporting applications — like OncoEMR and Flatiron Assist — for community oncology practices.
