Jobs at First Investors Financial Services

Researches, assigns, and monitors accounts placed for legal action. Supports attorneys, collection agencies, settlements, litigation activities, repossession and recovery efforts, account documentation, vendor relationships, invoices, and legal account reporting. The role also contacts customers regarding delinquent balances, manages sensitive information, and coordinates account resolution while ensuring compliance with consumer collection laws.

Manages the repossession team and oversees the full vehicle repossession lifecycle, including account selection, vendor coordination, reinstatements, redemptions, compliance, and consumer data protection. Partners with Risk, Compliance, and Digital teams to improve workflows, automation, reporting, and operational efficiency. Leads strategic initiatives, monitors regulatory changes, supports audits, trains employees, resolves escalations, and establishes performance goals. The role is hybrid in Dallas, requires occasional travel, and includes varied shifts and weekend work.

Manages charged-off auto deficiency and recovery accounts through customer and third-party communications, skip tracing, negotiation, payment arrangements, and account documentation. Evaluates accounts for repossession, agency placement, or legal action while protecting confidential information and complying with FDCPA and other regulations. Uses collection and CRM systems to manage portfolios, resolve complex recovery cases, and meet performance objectives.

Leads workforce planning, forecasting, scheduling, capacity planning, real-time operations, and optimization across servicing functions. Manages workforce strategies, dialer operations, reporting, analytics, and Genesys Cloud administration while translating data into business recommendations. Partners cross-functionally to improve customer service, productivity, compliance, continuity, and financial performance. Manages and develops the Workforce Management team and supports operational transformation and continuous improvement.

Manages sourcing and category strategies across technology, professional services, marketing, and operations. Leads supplier identification, competitive bidding, negotiations, contract execution, supplier performance, risk oversight, and cost optimization. Partners with Legal, Finance, Compliance, Cybersecurity, and business stakeholders to ensure regulatory alignment and procurement governance. Supervises and develops procurement team members while driving process improvements and supplier value.

Oversee the remarketing and auction sale of retail, lease, and company vehicles across the United States. Manage inventory from auction receipt through final sale, execute sales strategies, maximize vehicle values, control expenses, evaluate market trends, maintain auction and dealer relationships, ensure compliance with company programs and regulations, and recommend process improvements. The role requires travel within an assigned territory and occasional weekend or varied-shift work.

Maintains accounting records and ensures financial statement accuracy under GAAP and IFRS. Prepares journal entries, reconciliations, variance analyses, closing schedules, leased asset portfolio reports, financial statement disclosures, and periodic reports. Collaborates with business departments to resolve discrepancies, meet reporting deadlines, and improve financial reporting efficiency. Requires at least five years of accounting or finance experience, strong analytical skills, and proficiency with Excel, PowerPoint, and beginner-level SQL Server.

The Treasury Manager supports capital planning, liquidity forecasting, cash management, asset-liability management, commercial paper, securitization, funding programs, and treasury risk activities. The role develops financial and securitization models, supports rating agency and audit processes, implements treasury systems, builds analytics and dashboards, and collaborates with banks, legal counsel, investors, and internal stakeholders.

Leads credit risk management for indirect automobile lending, serving as backup to the Chief Credit Officer. Responsibilities include maintaining credit policies, monitoring portfolio performance, conducting stress testing and scenario analysis, preparing reports for management and regulators, supporting examinations, managing credit exceptions, and coordinating affiliate teams and external consultants.

Leads the bank’s hands-on IT operations in partnership with the CIO. Responsibilities include administering infrastructure and applications, executing cybersecurity and data governance controls, managing vendors and consultants, overseeing core banking software support, maintaining change management and disaster recovery processes, supporting audits and regulatory examinations, and delivering IT projects. The role requires strong technical judgment, banking-sector experience, and the ability to communicate with executives, auditors, examiners, and nontechnical stakeholders.

Leads enterprise risk management and information security for a regulated financial institution. Supports the CRO, maintains risk governance and appetite frameworks, oversees RCSA, credit, operational, compliance, model, and cybersecurity risk programs, and presents risk intelligence to senior management and the Board. Serves as Information Security Officer, coordinating security assessments, awareness training, incident response, regulatory readiness, and cyber-risk reporting. Requires bank regulatory experience, consumer or small-business lending knowledge, and collaboration across compliance, legal, finance, audit, and business teams.

Leads the Application Solutions organization and enterprise application strategy, roadmap, architecture, cloud adoption, modernization, governance, and software development standards. Oversees application delivery, integration capabilities, technical debt remediation, vendor management, workforce planning, budgeting, performance metrics, and operational effectiveness. Partners with executive, business, product, data, infrastructure, and architecture leaders to drive digital transformation, innovation, scalable solutions, and continuous improvement while developing high-performing technology teams.

Leads business and systems analysts responsible for payment channel management, payment routing, reconciliation, servicing operations, vendor relationships, and transformation initiatives. Partners with Operations, Treasury, Finance, Compliance, Risk, Technology, banks, and payment processors to automate processes, improve customer experience, strengthen controls, and increase efficiency. Oversees payment configurations, exception management, reporting, system enhancements, implementation initiatives, and performance monitoring while developing the analyst team and managing strategic priorities.

Leads strategy, roadmap, development, and lifecycle management for fintech products in captive auto finance. Translates business and customer needs into requirements, prioritizes features, coordinates engineering and cross-functional teams, manages stakeholders and vendors, and ensures regulatory compliance. Uses analytics, experimentation, and machine learning to improve product performance and customer experiences. Facilitates Agile ceremonies, manages backlogs, supports digital transformation, develops business cases, and mentors product and development professionals.

Analyzes consumer finance risk data and portfolios using quantitative tools such as SQL, SAS, Python, R, Tableau, Excel, and Power BI. Produces recurring and ad hoc reports, evaluates market valuations, depreciation, residual values, trends, and projections, troubleshoots data issues, and presents actionable findings to management. Collaborates with Risk Management, IT, and business teams on data requirements, databases, and business cases while maintaining confidentiality of sensitive consumer information.

Lead daily cash management, forecasting, and funding execution; manage securitizations, commercial paper, and intercompany funding; enhance Treasury systems and automation; perform ALM, liquidity stress testing, and scenario analysis; prepare materials for investors and rating agencies; partner cross-functionally and mentor junior staff.

Provides analytical and operational support for remarketing activities, including data mining, portfolio performance analysis, reporting, forecasting, data validation, visualization, and management presentations. Oversees implementation of policies and solutions, monitors performance trends, and collaborates with Risk, IT, and other departments on initiatives. Requires advanced spreadsheet skills, data transformation experience, quantitative ability, and coordination of multiple projects.

Support development, calibration, and monitoring of commercial lending credit criteria and dealer risk-rating frameworks. Analyze portfolio performance and KPIs, build scorecards and early-warning triggers, produce recurring and ad-hoc reports, troubleshoot data issues, and collaborate with Commercial Lending, Credit Policy, IT, and audit teams.

Perform audits of title, post-funding, collateral, repossessions, and related account documents to ensure compliance with company policy and regulations. Identify errors, communicate discrepancies across teams, maintain accurate records, contribute to quality reporting, and recommend process improvements.

Evaluate small business loan and lease applications by analyzing commercial and consumer credit reports, underwriting risk, determining credit terms and limits, and communicating decisions to dealers. Ensure compliance with lending policies, negotiate contract terms via inbound/outbound calls, protect consumer data, and perform related duties. Position requires occasional travel and overtime as needed.