Jobs at First Investors Financial Services

Leads workforce planning, forecasting, scheduling, capacity planning, real-time operations, and optimization across servicing functions. Manages workforce strategies, dialer operations, reporting, analytics, and Genesys Cloud administration while translating data into business recommendations. Partners cross-functionally to improve customer service, productivity, compliance, continuity, and financial performance. Manages and develops the Workforce Management team and supports operational transformation and continuous improvement.

Analyzes consumer finance risk data and portfolios using quantitative tools such as SQL, SAS, Python, R, Tableau, Excel, and Power BI. Produces recurring and ad hoc reports, evaluates market valuations, depreciation, residual values, trends, and projections, troubleshoots data issues, and presents actionable findings to management. Collaborates with Risk Management, IT, and business teams on data requirements, databases, and business cases while maintaining confidentiality of sensitive consumer information.

Lead quality assurance, training, SOPs, and process documentation for Titles, Collateral, and Post Funding. Oversee Quality Control and Workflow Analyst teams, run audits and UAT, analyze trends, implement corrective actions, support projects and continuous improvement to ensure operational consistency and compliance.

Leads the development and operation of Canadian indirect tax compliance and planning for automotive leasing and financial services. Responsibilities include implementing tax functionality, configuring tax engines, managing GST/HST, PST, QST and provincial tax filings, overseeing audits, designing controls and reconciliations, monitoring regulatory changes, and advising cross-functional stakeholders. The role builds scalable processes, supports automation, and manages tax treatment across leasing, vehicle dispositions, dealer programs, and servicing activities.

Manages treasury operations across liquidity, cash management, capital markets, funding, risk, capital planning, and reporting. Leads cash-flow and liquidity forecasting, securitization and funding transaction analysis, stress testing, financial modeling, and Treasury Management System enhancements. Partners with banks, investors, rating agencies, and internal stakeholders on funding initiatives and capital structure optimization. Prepares executive and board materials, drives automation and process improvements, and mentors junior staff.

Processes and maintains vehicle titles, liens, repossession titles, lien releases, and collateral records. Coordinates with internal teams, banks, custodians, and DMV offices to resolve title issues, repurchase matters, and escalated accounts. Performs title research, quality control, reporting, stakeholder communication, and administrative tasks while protecting customer information. Trains new employees and supports peers with title-related questions.

Supports communication between IT, business units, and vendors while documenting requirements and administering reporting systems. Creates dynamic Excel reports and manages large datasets, configures systems and workflows, troubleshoots issues, coordinates projects, and leads application and user acceptance testing. The role also develops recommendations, maintains data confidentiality, and identifies technology improvements.

The Treasury Manager supports capital planning, liquidity forecasting, cash management, capital markets, securitization, commercial paper, ALM, funding programs, and treasury risk management. The role develops financial and securitization models, implements treasury systems and analytics, prepares materials for rating agencies and investors, supports audits and regulatory compliance, and collaborates with banks, legal counsel, and internal stakeholders. It also builds dashboards and automation tools to scale treasury operations.

Investigates and resolves post-funding, title, payment, and customer complaint issues for auto finance accounts. The role researches discrepancies, coordinates with internal departments, dealers, and customers, processes corrections and refunds, manages Salesforce cases, ensures regulatory compliance, handles escalations, and supports training and case assignment.

Leads the specialized services team by improving processes, monitoring performance, managing workflows, resolving escalations, ensuring regulatory compliance, and supporting cross-functional initiatives. Responsibilities include staff coaching, training, task distribution, audit responses, performance reporting, account assignments, and adherence to collection and bankruptcy-related protections. The role supervises employees, supports operational goals, and may require varied shifts, overtime, and limited travel.

Maintains version control and approval workflows for policies, procedures, and process documentation supporting Title Administration and Post Funding teams. Conducts business reviews and audits, embeds compliance requirements, identifies process improvements, supports system testing and user acceptance testing, troubleshoots process issues, and prepares reports, presentations, and meeting documentation.

Leads the Specialized Services Team overseeing default services operations, outsourced vendor performance, compliance audits, regulatory responses, process improvements, and operational metrics. Manages staff development, training, performance evaluations, and vendor relationships while ensuring adherence to lending laws and corporate standards. The role may require court attendance, varying shifts, weekend work, and up to 10% travel.

Assists with managing automotive loan collateral by tracking documents, titles, exceptions, and transfers to custodians. Coordinates with vendors, dealers, banks, affiliates, and internal departments; prepares reports, correspondence, and production statistics; resolves or escalates titling issues; and performs clerical document-processing duties while protecting confidential consumer information.

Leads credit risk management for indirect automobile lending, serving as backup to the Chief Credit Officer. Responsibilities include maintaining credit policies, monitoring portfolio performance, conducting stress testing and scenario analysis, preparing reports for management and regulators, supporting examinations, managing credit exceptions, and coordinating affiliate teams and external consultants.

Leads the bank’s hands-on IT operations in partnership with the CIO. Responsibilities include administering infrastructure and applications, executing cybersecurity and data governance controls, managing vendors and consultants, overseeing core banking software support, maintaining change management and disaster recovery processes, supporting audits and regulatory examinations, and delivering IT projects. The role requires strong technical judgment, banking-sector experience, and the ability to communicate with executives, auditors, examiners, and nontechnical stakeholders.

Leads enterprise risk management and information security for a regulated financial institution. Supports the CRO, maintains risk governance and appetite frameworks, oversees RCSA, credit, operational, compliance, model, and cybersecurity risk programs, and presents risk intelligence to senior management and the Board. Serves as Information Security Officer, coordinating security assessments, awareness training, incident response, regulatory readiness, and cyber-risk reporting. Requires bank regulatory experience, consumer or small-business lending knowledge, and collaboration across compliance, legal, finance, audit, and business teams.

Perform audits of title, post-funding, collateral, repossessions, and related account documents to ensure compliance with company policy and regulations. Identify errors, communicate discrepancies across teams, maintain accurate records, contribute to quality reporting, and recommend process improvements.

Evaluate small business loan and lease applications by analyzing commercial and consumer credit reports, underwriting risk, determining credit terms and limits, and communicating decisions to dealers. Ensure compliance with lending policies, negotiate contract terms via inbound/outbound calls, protect consumer data, and perform related duties. Position requires occasional travel and overtime as needed.

Lead investigations into complex customer complaints and dealer escalations using advanced analytics and root cause methodologies. Mine and model data, build dashboards, identify trends and drivers, recommend corrective actions, and present insights to leadership while partnering cross-functionally to improve processes and ensure compliance.

Design, configure, and implement business rules, credit/funding logic, automated workflows, and UI enhancements in the loan originations system. Translate stakeholder requirements into executable system logic, validate configurations, troubleshoot production issues, support vendor integrations, document technical configurations, and contribute to sprint-based feature delivery.