Teams at First Investors Financial Services

Oversee Lease Credit Managers and their teams, ensuring underwriting quality, regulatory compliance, operational performance, staffing, and service-level achievement. Exercise advanced credit authority, resolve escalations, manage risk, develop policies, coach employees, and drive process improvements. Collaborate with HR, Compliance, Funding, Sales, Lease Operations, Product, dealers, and leadership to improve efficiency and customer service.

Provides clerical and administrative support to retail and lease loan processing teams. Duties include managing reception and access, logging and distributing mail, scanning and organizing sensitive documents, processing refund checks, preparing loan packages for shipment, maintaining confidentiality, and recording return mail in the loan origination system. The role is onsite in Houston, requires flexibility for varied shifts and overtime, and involves 0–10% travel.

Leads business and systems analysts responsible for payment channel management, payment routing, reconciliation, servicing operations, vendor relationships, and transformation initiatives. Partners with Operations, Treasury, Finance, Compliance, Risk, Technology, banks, and payment processors to automate processes, improve customer experience, strengthen controls, and increase efficiency. Oversees payment configurations, exception management, reporting, system enhancements, implementation initiatives, and performance monitoring while developing the analyst team and managing strategic priorities.