Jobs at First Advantage

The Mid-Market Sales Executive will generate new business, manage the sales cycle, and expand market presence in LATAM, focusing on B2B sales for background screening solutions.

The Senior IT Support Specialist installs, configures, troubleshoots, and maintains desktop systems, supports end users, manages ticket closure, and drives service improvements in a collaborative environment.

The Regional Account Manager is responsible for business development, managing client accounts, ensuring client satisfaction, and promoting account growth through effective strategies and collaboration with various stakeholders.

Manage enterprise-level accounts to enhance revenue through strategic planning and resources in client relations. Coordinate with teams for service level maintenance and identify upsell opportunities, ensuring customer satisfaction through ongoing analysis and project management.

The Director of Customer Success leads strategies for key accounts, ensuring operational excellence and measurable ROI while mentoring a diverse team. They partner with cross-functional teams to enhance customer value and engagement for sustainable revenue growth.

The Manager, Cloud Engineering leads the design and optimization of cloud solutions in Azure and AWS, manages a team, and engages in hands-on technical work. Responsibilities include automation, governance, collaboration with security teams, and participating in on-call support.

Manage and grow a portfolio of healthcare client accounts by implementing background screening programs, building strategic relationships, driving renewals and upsell, conducting business reviews, liaising with internal teams, and using Salesforce to ensure client retention and satisfaction.

The Customer Success Engineer supports gig customers by guiding API integrations, translating technical concepts, and ensuring efficient onboarding workflows. Responsible for customer engagement, technical demonstrations, and improving developer resources.

Support Customer Success Manager by managing case inquiries, meeting SLAs, preparing periodic reports, handling escalations, coordinating cross-functional teams, maintaining client matrices, and delivering client training and customized reports to improve satisfaction.

Build and maintain automated UI, API, and integration test suites; execute manual and exploratory testing; integrate tests into CI/CD pipelines; collaborate with developers and product partners to validate requirements and improve quality across distributed SaaS systems.

Serve as primary client contact for employment tax credits and incentive programs, manage 20–30 accounts, deliver QBRs, analyze KPIs to maximize credits, identify upsell opportunities, mentor consultants, and meet retention and upsell targets.

Serve as liaison for vehicle-vertical screening accounts, analyze customer data, produce reports, identify trends, and recommend improvements. Support migrations, manage SLAs and service tickets, create account documentation and training materials, and collaborate across Sales, Operations, and Billing to ensure customer satisfaction and retention.

Lead QA automation strategy and architecture across SaaS products. Design scalable frameworks (UI, API, integration), mentor global QA teams, integrate automation into CI/CD (GitHub Actions), define quality KPIs, and collaborate with product and engineering to improve testing maturity and reliability.

The Customer Success Director will manage senior-level relationships, provide risk and compliance expertise, influence program designs, and translate customer needs into product requirements, acting as a trusted advisor for gig economy clients.

Lead and own GTM transformation initiatives, ensuring effective sales execution and methodology adoption through strategy translation and process optimization.

As a Biometrics Services Specialist, you will provide customer support, recommend fingerprinting services, and deliver basic technical support to kiosk users.

The Salesforce Solution Architect designs and implements Salesforce solutions, leads project delivery, governs platform policies, and mentors teams while ensuring alignment with business objectives.

As a Full Stack Software Engineer, you will design, develop, and test UI and backend applications, optimize user experiences, and manage deployments while collaborating with teams using various tools.

The Biometrics Services Support Representative handles inbound calls, provides basic technical support for biometric kiosks, and records customer interactions.

Provide technical support to customers, troubleshoot issues, liaise with teams for resolutions, and manage case documentation effectively in a remote setting.