The Role
The REGIONAL ACCOUNT MANAGER is responsible for the business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. Meet profit requirements by renewing and growing accounts. Ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level Agreements (SLA’s).
WHAT’S IN IT FOR YOU?
RESPONSIBILITIES:
Education:
• Degree in Business Administration or equivalent work experience
Experience:
• Sufficient experience managing and growing local, regional and global accounts.
• Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
• Resolution and escalation.
• Experience working in a matrix organization where influencing skills are of extremely high value.
• Minimum of 5 years working experience.
• Preferably 2 years Account Executive experience is an advantage.
Other Knowledge, Skills, Abilities or Certifications:
• Highly developed consultative account management skills.
• Negotiating and deal closing skills.
• Able to communicate concepts effectively to all levels including to senior executives.
• Able to demonstrate effective time management and task prioritization under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, results oriented.
• Superior problem solving skills dealing internally and externally.
• Excellent presentation and communication skills.
• Driven by success.
• Embraces a hands on approach and leads by example.
• Willing to take ownership and responsibility for issues and conflict resolution.
• Permanently residing in Singapore
WHAT’S IN IT FOR YOU?
- Global and dynamic culture
- Competitive compensation + incentive package
- Remote work setup
RESPONSIBILITIES:
- Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
- Understand and communicate business value to the clients.
- Identify upselling opportunities working with other regional and global account managers.
- Become a trusted advisor to the customer with the goal of helping them meet their employee screening needs.
- Prioritize and escalate issues considering our value of “Outside In” while achieving SLA’s.
- Working in collaboration with internal colleagues (eg: Customer Support, Operations, Finance, others) while retaining ultimate accountability for the health of the relationship.
- Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
- Document all customer interactions and activities in Siebel, as well as opportunities and risks.
- Develop second tier clients into key accounts.
- Participate in ongoing business reviews to maintain the highest standards of service performance and operational issues.
- Develop and work with clients to agree an account strategy to achieve win-win business objectives.
- Keep up to date on all the company’s major services and solutions.
- Monitor and be aware of competitors product and service strategies.
- Other responsibilities as may be required by the company from time to time.
Education:
• Degree in Business Administration or equivalent work experience
Experience:
• Sufficient experience managing and growing local, regional and global accounts.
• Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
• Resolution and escalation.
• Experience working in a matrix organization where influencing skills are of extremely high value.
• Minimum of 5 years working experience.
• Preferably 2 years Account Executive experience is an advantage.
Other Knowledge, Skills, Abilities or Certifications:
• Highly developed consultative account management skills.
• Negotiating and deal closing skills.
• Able to communicate concepts effectively to all levels including to senior executives.
• Able to demonstrate effective time management and task prioritization under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, results oriented.
• Superior problem solving skills dealing internally and externally.
• Excellent presentation and communication skills.
• Driven by success.
• Embraces a hands on approach and leads by example.
• Willing to take ownership and responsibility for issues and conflict resolution.
• Permanently residing in Singapore
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
