Senior Professional Services Consultant

Responsibilities and Duties:

• Drive Findhelp Adoption and Business Objectives
• Facilitate the adoption of software and professional services to help clients achieve their business goals.
• Collaborate with clients to set clear, achievable goals and milestones for the delivery, adoption, and optimization of our social service software solutions.
• Conduct thorough needs assessments to understand client requirements.
• Set clear expectations regarding Findhelp solutions and the outcomes clients can anticipate.
• Provide comprehensive documentation that outlines service deliverables, timelines, and responsibilities.
• Train key stakeholders on Findhelp solutions to empower customer staff.
• Strategic Consulting
• Leverage deep industry knowledge to advise clients on best practices and innovative solutions.
• Offer subject matter expertise in community engagement strategies for nonprofits and social service agencies, including constituency building, collaborative governance, and social service payment models. 
• Drive the integration of technology, people, and processes to create high quality programs 
• Employ a client-centered methodology to co-create tailored solutions that deliver measurable results.
• Set, track, and achieve defined goals for consulting tasks and projects
• Project Management
• Develop and manage comprehensive project plans, ensuring all tasks are completed on time and within scope.
• Provide leadership, direction and oversight to both internal and external stakeholders.
• Monitor project progress and adjust plans as needed to ensure successful outcomes.
• Relationship Building
• Establish and maintain strategic relationships with state government officials, lobbyists, nonprofit executives, program managers, and healthcare executives.
• Conduct workshops and training programs tailored to the client’s needs to enhance their understanding and capabilities.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Engage with state officials, legislatures, lobbyists, and nonprofit executives to advance the company's positioning in assigned regions.

Qualifications and Skills:

• Education and Experience
• Minimum of 10 years of experience in building strategic relationships at local, county, and state levels.
• Proven experience working directly with or closely with government agencies, healthcare organizations, or non-profits.
• Experience in program management, including planning, implementation, change management, and performance measurement.
• Preferable experience in technology implementations or rollouts.
• BS/BA degree or equivalent
• Skills
• Strong business acumen and strategic thinking abilities.
• Excellent project management skills, with the ability to manage complex projects and cross-functional teams.
• Outstanding interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Superior communication skills, including presentation, written, and verbal, with a demonstrated ability to communicate effectively at all organizational levels, including the C-suite.
• Expertise in business strategies for nonprofits and social service agencies.
• Ability to integrate technology, people, and processes to create high-quality programs.
• Capable of working with minimal direction to achieve goals
• Team player who is dedicated, professional, and committed  to meeting and exceeding expectations.
• Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups.