Jobs at Financial Ombudsman Service

Lead design and delivery of change and adoption strategies across transformational and digital programmes. Own the change framework, engage stakeholders and leaders, drive operational readiness, enable adoption of new technologies and working practices, and support project teams and local change networks to achieve customer experience improvements.

Lead design and delivery of strategic L&D programmes from concept to evaluation. Manage complex multi-strand projects, stakeholder engagement, external suppliers, corporate induction and mentoring. Use L&D tech and data insights to shape capability, support early careers, and champion an inclusive learning culture.

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

The Business Information Technical Manager will lead reporting initiatives, manage a team, and optimize the use of business intelligence software while ensuring effective communication with stakeholders.