Jobs at Financial Ombudsman Service

Handle inbound calls as first contact for customers, set up and accurately record complex complaints, ask probing questions, provide empathetic clear guidance, protect confidential information, and work to performance targets following onsite training. Support diverse and vulnerable customers and escalate or progress complaints using internal systems.

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

Design and lead implementation of scalable Microsoft Power Platform-based solutions. Translate business needs into high-level designs, guide multi-disciplinary teams, ensure alignment with delivery, engage stakeholders and present solutions to governance forums.

Provides senior legal advice to the Financial Ombudsman Service on complex legal, jurisdictional, regulatory, commercial, public law, litigation, information law, and contract matters. Leads legal research and projects, supports court challenges, drafts and negotiates documents, collaborates with internal clients, and supervises and trains less experienced legal staff.

Investigates consumer credit complaints, examines evidence, assesses relevant rules and regulations, and makes fair, balanced decisions. The role involves managing an independent caseload, meeting targets, working with consumers and financial businesses, handling sensitive or challenging interactions empathetically, and clearly communicating findings in writing. New investigators receive up to six months of academy training before assuming full caseload responsibility.

Investigate Consumer Credit complaints, manage a personal caseload, examine evidence, weigh rules and make fair decisions. Communicate empathetically with consumers and businesses, produce clear written findings, meet targets, and complete a six-month training academy before handling cases independently.