Jobs at Financial Ombudsman Service

Design, build and maintain large-scale ETL/ELT pipelines and data models using Azure Data Factory, Synapse and Databricks. Implement CI/CD, ensure SLA-driven data delivery and reliability, manage code promotion and change processes, collaborate with cross-functional teams, support SAP Data Services end-of-life, and produce technical documentation and data dictionaries.

Lead and manage a team of 15+ Investigators to deliver fair, timely casework. Monitor performance using data, coach and develop staff, manage complaints, support change, identify training needs, and promote engagement, wellbeing and continuous improvement while aligning team objectives with organisational mission.

Manage and develop a team of 15+ Investigators to deliver fair, timely case resolutions. Drive performance using data, coaching, formal improvement actions, and MI. Handle complaints, identify training needs, support change, promote inclusion, and align team objectives with organisational mission.

Lead and manage a team of 15+ Investigators, drive performance through coaching, data-led interventions, handle complaints, support change, develop staff, and align team objectives with organisational goals.

Handle data protection and SAR enquiries, review and redact sensitive information, provide clear written and phone responses, assess risk and document decisions, work with colleagues for complex requests, improve processes and use privacy tools to ensure compliance with GDPR and ICO requirements.

The Business Information Technical Manager will lead reporting initiatives, manage a team, and optimize the use of business intelligence software while ensuring effective communication with stakeholders.