Jobs at Financial Ombudsman Service

Create, edit and maintain clear, accurate guidance and knowledge resources. Work with stakeholders and SMEs to govern, publish and update content, improve quality and structure, support accessibility compliance, and manage priorities and project-style workstreams in a hybrid environment.

Design and lead implementation of scalable Microsoft Power Platform-based solutions. Translate business needs into high-level designs, guide multi-disciplinary teams, ensure alignment with delivery, engage stakeholders and present solutions to governance forums.

Designs and delivers inclusive face-to-face, virtual and blended learning; works with subject matter experts to create technical, regulatory and soft-skills training; coaches and assesses learners; uses feedback to improve content and delivery; ensures accessibility and alignment with organisational goals; collaborates across teams.

Lead and deliver end-to-end quantitative and qualitative research projects (surveys, focus groups, user testing), generate actionable insights, engage stakeholders, build organisational capability in social research and behavioural insight, and use data to improve models and support evidence-based decisions across the Service.

Support and improve Microsoft collaboration and identity platforms (M365, Exchange, Entra ID, AD, Teams). Deliver upgrades, automation (PowerShell), troubleshooting, secure identity/email services, documentation, and solution design while collaborating with Infrastructure, Cyber Security, and Architecture teams.

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

The Business Information Technical Manager will lead reporting initiatives, manage a team, and optimize the use of business intelligence software while ensuring effective communication with stakeholders.