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Solutions Architect
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £80,000-90,000 dependent on experience
Location: London
Reporting to: Chief Architect
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment.
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious agenda.
We’re looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen.
You’ll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, you’ll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles.
What you’ll do
Translate business needs into clear, actionable technical solutions.
Lead multi-disciplinary teams through ideation and solution development.
Develop solution visions and high-level designs that balance innovation, feasibility, and value.
Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
Present solutions to governance forums with clarity and confidence.
What we’re looking for as a minimum criterion
Experience designing solutions across the Microsoft Power Platform ecosystem
Strong understanding of application development, integration, and cloud platforms.
Skilled in producing solution documentation, including solution visions and high-level designs.
Evidence of excellent communication and facilitation skills – you are recognised for leading discussions with business and technology stakeholders and can translate technical to non-technical stakeholders
Comfortable navigating ambiguity and driving clarity. You are curious and open open-minded in exploring how best to leverage the existing technology landscape to deliver meaningful customer and business outcomes
You don’t need to be an expert in every technology we use—but you should bring deep expertise in the Microsoft Power Platform eco-system, along with a broad understanding of how the others contribute to end-to-end solutions.
Our current ecosystem includes:
Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps
Integration: NServiceBus, Azure Service Bus
HR & Finance: Workday, Anaplan
Productivity & Collaboration: Microsoft 365
AI & Intelligent Automation: Azure AI, Microsoft Copilots
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply in a few minutes:
Please upload a copy of your CV, ensuring that we can see clear evidence of the technologies you have worked with and how your experience meets our criteria.
Please note that interviews for this position are not expected to take place until early September.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more.
The Financial Ombudsman is an Equal Opportunity Employer.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13155251/
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Skills Required
- Experience designing solutions across the Microsoft Power Platform ecosystem
- Strong understanding of application development, integration, and cloud platforms
- Skilled in producing solution documentation, including solution visions and high-level designs
- Excellent communication and facilitation skills; able to translate technical to non-technical stakeholders
- Comfortable navigating ambiguity and driving clarity; curious and open-minded about leveraging existing technology
- Familiarity with Microsoft Dynamics 365, Azure Logic Apps, Azure Functions, Azure DevOps
- Knowledge of integration technologies such as NServiceBus and Azure Service Bus
- Awareness of HR and finance systems like Workday and Anaplan
- Familiarity with Microsoft 365, Azure AI and Microsoft Copilots
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
