Teams at Financial Ombudsman Service

Handle inbound calls as first contact for customers, set up and accurately record complex complaints, ask probing questions, provide empathetic clear guidance, protect confidential information, and work to performance targets following onsite training. Support diverse and vulnerable customers and escalate or progress complaints using internal systems.

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

Design and lead implementation of scalable Microsoft Power Platform-based solutions. Translate business needs into high-level designs, guide multi-disciplinary teams, ensure alignment with delivery, engage stakeholders and present solutions to governance forums.