Teams at Financial Ombudsman Service

Lead complex, high-risk projects across people, process, and technology from proposal through delivery and benefits realization. Manage planning, budgets, risks, issues, dependencies, suppliers, business cases, governance, and reporting. Lead cross-functional teams, influence senior stakeholders, ensure quality and timely delivery, and support continuous improvement and junior team development.

Lead risk-based internal audits from planning through reporting and follow-up. Assess control effectiveness, develop audit programs and risk-control matrices, produce evidence-based findings, present recommendations to senior stakeholders, and monitor remediation. The role also includes advisory reviews, investigations, governance reporting, collaboration with assurance providers, and using data analytics, audit technology, automation, and AI-enabled approaches to improve audit effectiveness.

Leads the strategy, governance, availability, security, and technical evolution of the Financial Ombudsman Service’s public-facing digital platforms. The role owns portals, online complaint applications, websites, and integrations; manages third-party vendors and AMS providers; oversees technical analysts; governs change, deployment, and UAT; and serves as the escalation point for complex incidents. It requires strong web architecture, cloud infrastructure, vendor management, stakeholder engagement, accessibility, and regulated-sector experience.