Teams at Financial Ombudsman Service

Leads the strategy, technical roadmap, governance, availability, security, and evolution of customer-facing digital platforms. Manages third-party vendors, technical analysts, deployments, UAT, incidents, integrations, and technical debt while partnering with product, security, and casework stakeholders. Ensures portals, complaint forms, websites, and calculators remain reliable, compliant, accessible, and aligned with organizational priorities.

Investigate insurance complaints, manage an individual caseload, assess evidence and applicable regulations, and make fair, balanced decisions. The role involves communicating empathetically with consumers and financial businesses, explaining findings clearly in writing, prioritising work, meeting targets, and completing up to six months of academy training.

Investigates banking complaints for consumers and financial businesses, managing an individual caseload and evaluating evidence, rules, and regulations to reach fair decisions. The role involves customer relationship management, empathetic communication, analytical problem-solving, target and workload management, and clearly explaining findings in writing. New investigators receive up to six months of academy training before handling cases independently.