Teams at Financial Ombudsman Service

Create, edit and maintain clear, accurate guidance and knowledge resources. Work with stakeholders and SMEs to govern, publish and update content, improve quality and structure, support accessibility compliance, and manage priorities and project-style workstreams in a hybrid environment.

Design and lead implementation of scalable Microsoft Power Platform-based solutions. Translate business needs into high-level designs, guide multi-disciplinary teams, ensure alignment with delivery, engage stakeholders and present solutions to governance forums.

Designs and delivers inclusive face-to-face, virtual and blended learning; works with subject matter experts to create technical, regulatory and soft-skills training; coaches and assesses learners; uses feedback to improve content and delivery; ensures accessibility and alignment with organisational goals; collaborates across teams.