Jobs at FIGS

Provides high-touch customer support for institutional TEAMS customers, resolving order and platform issues, supporting VIP and custom accounts, coordinating with fulfillment, sales, and product teams, and improving scalable support processes. Responsibilities include order reviews, customer communications, workflow improvements, documentation, FAQs, and operational support. Requires strong written communication, organization, problem-solving, and 3+ years of customer experience, support, or operations experience.

Prepares SEC filings, financial statements, footnote disclosures, GAAP checklists, and management reports. Supports audits, internal controls, technical accounting research, policy implementation, equity compensation accounting, and stock administration. Monitors accounting standards, documents complex accounting matters, and assists with acquisition due diligence and integration. The role requires strong U.S. GAAP expertise, technical writing, analytical, communication, and project management skills.

Leads global customer experience operations, overseeing service levels, workforce readiness, BPO performance, reporting, process improvement, CRM optimization, fraud prevention, reputation management, and loyalty initiatives. Uses customer insights and operational data to improve efficiency, satisfaction, trust, and retention. Manages a remote international team, drives accountability and cross-functional projects, and supports urgent or peak-period operations.

Leads design for FIGS Pro, Lounge, and Outerwear, creating elevated apparel collections including tailored wovens, sweater knits, lab coats, fleece, insulation, and technical outerwear. Develops seasonal concepts, technical sketches, construction details, color and material direction, and full-cycle product designs. Partners cross-functionally on development, fittings, quality, cost, and timelines while mentoring junior designers and maintaining a cohesive brand experience.

Leads end-to-end accessories design across bags, headwear, socks, knits, and healthcare essentials. Develops seasonal concepts, technical packages, BOMs, materials, hardware, and production-ready designs while partnering with merchandising, sourcing, product development, and brand teams. Conducts research, product reviews, and fittings; manages calendars and milestones; presents design recommendations; engages healthcare professionals; and mentors an Associate Designer.

Creates on-brand graphics, advertisements, digital campaigns, guest-facing experiences, and print collateral. Manages multiple creative projects, contributes to creative concepts, assists with photo shoots, provides art direction, and collaborates with copywriters. The role requires strong typography, layout, visual design, attention to detail, and proficiency with Adobe Creative Suite.

Leads the creative and technical execution of graphics, embroidery, and embellishments across apparel products. Translates creative concepts into production-ready artwork, selects appropriate application techniques, oversees digitization, sampling, quality approval, and technical documentation, and partners with designers, production teams, operators, technicians, and vendors. Owns FIGS’s embroidery and personalization strategy, standards, design library, placement guidelines, and quality-control program.

Supports TEAMS sales representatives through quoting, invoicing, contract entry, logo digitizing, catalog updates, CRM maintenance, pricing and product data management, reporting, and data cleanup. Coordinates with Sales, Finance, CX, and Marketing while documenting and improving repeatable workflows. The role requires strong organization, attention to detail, CRM proficiency, spreadsheet skills, and familiarity with SQL or database tools.

Leads enterprise planning and performance management by maintaining initiative roadmaps, coordinating cross-functional projects, managing QBRs, and delivering executive dashboards. Defines and monitors enterprise KPIs, tracks commitments, analyzes business performance, and translates strategy into measurable objectives, milestones, and accountable ownership. Partners with Finance, Strategy, Analytics, and business teams to support annual operating plans and strategic investments. Documents processes and facilitates stakeholder meetings, action tracking, and executive reporting.

Supports multiple C-level executives by managing complex calendars, communications, travel, meetings, expenses, vendors, and special projects. Coordinates executive and company-wide events, tracks action items and budgets, prepares reports and presentations, and partners cross-functionally with Facilities and HR. The role requires discretion, sound judgment, proactive problem-solving, composure under pressure, and occasional evening or weekend availability. This is an on-site position at the company’s Santa Monica office.

Own and scale enterprise business systems across Finance, Accounting, Operations, and Engineering. Configure ERP, procurement, and expense platforms; manage integrations; build API-based and scripted automations; and troubleshoot systems end to end. Lead QA, validation, documentation, and complex initiatives involving order management, inventory visibility, and multi-channel fulfillment. Translate business needs into scalable technical solutions while prioritizing improvements by business value.

Leads FIGS’ integrated brand media strategy, investment, planning, buying, execution, optimization, agency partnerships, and measurement across TV/CTV, OOH, print, podcasts, digital, and emerging channels. Connects brand and performance media, partners with creative and analytics teams, identifies high-impact cultural opportunities, and translates campaign performance into improved strategy and investment decisions.

The Director of Accounting oversees the sales-to-cash month-end close, journal entries, reconciliations, reporting, royalties, and quarterly earnings support. The role manages and develops the accounting team, strengthens AR and general ledger processes, maintains SOX controls, supports GAAP compliance, coordinates audits, and leads accounting systems, automation, reporting, and process-improvement initiatives. The position partners closely with FP&A and business leaders in a high-volume, international retail and e-commerce environment.

Lead and coach an inbound B2B sales team for FIGS TEAMS. Responsibilities include hiring, seller development, pipeline and revenue ownership, forecasting, performance management, deal support, sales process improvement, CRM hygiene, and cross-functional collaboration with Marketing, RevOps, Product, Engineering, CX, Operations, and Finance.

Manage and grow FIGS’ organic social media presence by supporting content calendars, briefing creative teams, engaging TikTok creators and healthcare communities, managing customer communications, collecting user-generated content, and identifying emerging trends and marketing opportunities. The role also develops new content formats while maintaining FIGS’ brand voice and collaborating with Social Media and Community teams.