Jobs at FIGS

Lead and coach an inbound B2B sales team for FIGS TEAMS. Responsibilities include hiring, seller development, pipeline and revenue ownership, forecasting, performance management, deal support, sales process improvement, CRM hygiene, and cross-functional collaboration with Marketing, RevOps, Product, Engineering, CX, Operations, and Finance.

Manage and grow FIGS’ organic social media presence by supporting content calendars, briefing creative teams, engaging TikTok creators and healthcare communities, managing customer communications, collecting user-generated content, and identifying emerging trends and marketing opportunities. The role also develops new content formats while maintaining FIGS’ brand voice and collaborating with Social Media and Community teams.

Lead content strategy and production for the nonprofit and brand, developing omni-channel campaigns across digital, audio, and print. Oversee podcasts, a quarterly print publication, catalogs turned magazine-format, coffee table books, and plan long-term media expansion into multi-podcast networks and unscripted TV. Collaborate closely with Impact, Marketing, Growth teams, and freelance contributors.

Support TEAMS sales reps with quoting, invoicing, contract entry, CRM cleanup, catalog and pricing maintenance. Produce sales ops reporting, fix CRM/data issues using SQL/Looker, coordinate cross-functionally, and document scalable processes to increase sales efficiency.

Lead FIGS' market entry and growth in Mexico by building local healthcare communities, managing influencer and ambassador programs, executing region-specific campaigns and events, overseeing brand consistency, tracking performance metrics, and partnering with global teams. Act as cultural translator and steward while managing vendors and driving grassroots engagement to deepen brand presence.

Lead FIGS' organic discovery across traditional SEO and emerging AI platforms. Own technical SEO health (crawlability, indexing, Core Web Vitals, structured data), site architecture, internal linking, and on-page optimization. Build AEO strategy for LLM visibility, run experiments, manage vendors, align cross-functional partners, and present performance and roadmaps to senior leadership to drive organic revenue and brand visibility.

Serve as the in-store face of FIGS, delivering excellent customer service, assisting with sales and cash wrap, supporting store operations (opening/closing, merchandising, inventory), acting as Manager-on-Duty, training and coaching staff, and upholding safety, loss-prevention, and company policies. Support events and report sales and customer insights to leadership.

Lead day-to-day quality, training, and process improvement for the CX team. Maintain QA scoring and dashboards, design and deliver training curriculum, run calibrations, build SOPs, identify automation opportunities, support corrective actions, and partner cross-functionally with operations, WFM, insights, and BPO leadership to improve agent and HCP experience.

Support FIGS ambassador community by managing ambassador initiatives, planning digital and in-person events, maintaining ambassador data, supporting product launch sampling and ordering, creating community-specific social content, assisting Threads charitable partnerships, and collaborating with social, impact, and cross-functional teams on reporting and design needs.

Lead a technical design team to develop garment fit, construction, grading, and tech packs from concept through pre-production. Maintain Centric PLM data, manage vendors and fit sessions, drive quality and testing, and collaborate cross-functionally to meet seasonal GTM timelines.

Lead community and ambassador strategy across Canada and international markets. Recruit and manage 100+ healthcare professional ambassadors, run product launches, campaigns, events, gifting and UGC programs, report influencer campaign performance (EMV, impressions), execute contracts, and build long-term brand relationships while optimizing processes for the ambassador program.

Partnering with the People team and CPO, this role leads compensation analysis, equity forecasting, workforce planning, benefits administration, compliance, and people analytics. Responsibilities include benchmarking, salary structure governance, headcount and cost modeling, Planful implementation, benefits coordination, audit support, and building executive dashboards to inform talent and business decisions.

Administer and maintain HR systems (ADP, NAVEX, Culture Amp, Workvivo), ensure employee data integrity, support benefits and compliance operations, coordinate integrations and vendor feeds, create SOPs, and drive process improvements to deliver a seamless employee experience.