Jobs at Figma

Manage full-cycle recruiting for Sales and other business functions, partnering with leaders on talent strategies and high-volume searches. Build diverse candidate pipelines through sourcing, outreach, events, content, applications, and referrals. Use recruiting data to influence executives, deliver strong candidate experiences, support recruiting initiatives, and contribute to EMEA partnerships and office expansion.

Leads a 6–8 person engineering team building AI agent workflows, design-system context, evaluation datasets, benchmarks, quality feedback loops, and regression checks. Sets technical strategy for measuring design-system adherence across design and code, develops tools and dashboards tracking quality, latency, and cost, and partners with Product, Design, and AI Research to improve Figma’s agent capabilities and customer outcomes.

Manage strategic enterprise accounts, meet sales targets, build C-level relationships, develop account plans, identify expansion opportunities, and lead complex SaaS sales cycles. The role requires value-based selling, executive engagement, cross-functional collaboration, and fluency in Portuguese, Spanish, and English. Candidates should have experience selling to large enterprise customers, generating pipeline, and managing sales cycles lasting nine months or longer.

Provides technical enterprise SaaS support for Figma customers, diagnosing product, account administration, billing, SAML/SSO, and SCIM issues. Owns customer cases from intake through resolution, supports complex workspace configurations, manages escalations, and partners with Sales, Product, Engineering, and Support Operations. The role also identifies product and process gaps, communicates customer insights, participates in pilots, and helps develop scalable support workflows for global customers during non-standard hours.

Manage sales operations for Mid-Market, Enterprise, and Strategic segments. Partner with sales leadership on forecasting, pipeline reviews, operating cadences, organizational design, quotas, headcount, and book-of-business allocation. Build dashboards and automated insights using AI, improve forecasting and operational processes, and collaborate with Sales Systems, Finance, and Data Science on data quality and governance.

Manages an experienced engineering team developing cross-product UX platform features for Figma. Responsibilities include setting strategy and priorities with product, design, and engineering leaders; fostering an inclusive, high-performing engineering culture; mentoring senior engineers; balancing technical quality with feature delivery; and collaborating across teams to improve product workflows.

Manage adoption and enablement for large commercial and enterprise customers using Figma Weave. Develop tailored strategies, deliver customized training, identify use cases and internal champions, monitor success metrics, and build stakeholder relationships. Collaborate with Account Executives and cross-functional teams on account reviews, expansion, renewals, onboarding, technical support, and customer success.

Build and productionize AI agents, assistants, and workflow automations for Figma’s internal business teams. Partner with stakeholders to identify opportunities, integrate enterprise systems and data, develop evaluations and feedback loops, and implement guardrails, human approvals, observability, security, and auditability. Create reusable AI capabilities with platform and infrastructure teams while determining when AI or rules-based software is appropriate.

Build and operate enterprise integrations and production data pipelines across Salesforce, NetSuite, Workday, Snowflake, and other business systems. Responsibilities include API-led integrations, SQL and Python transformations, data modeling, order-to-revenue workflows, testing, monitoring, data quality, security controls, and production support. Own projects end to end, partner with stakeholders, mentor engineers, and establish reusable engineering practices.

Manage approximately 50 technology partners through scalable engagement programs. Build partner-program frameworks, operational systems, enablement resources, newsletters, FAQs, and success metrics. Coordinate with product, marketing, operations, events, and enablement teams to support partners, improve ecosystem engagement, and drive user and business value. Serve as the primary contact for partner inquiries, champion partner needs, and develop programs that help developers and integration partners extend Figma’s platform.

Lead onboarding for Figma’s largest B2B customers from pre-sales through closeout. Manage timelines, coordinate with Sales and cross-functional teams, track customer metrics and feedback, create enablement resources, and advise customers on product and industry best practices to accelerate adoption and value.

Lead and develop a global team of Customer Experience Managers supporting enterprise customers. Set goals, coach employees, scale customer enablement playbooks, improve processes and reporting, partner cross-functionally, engage customers as an escalation point, and represent customer needs in product strategy. The role requires experience scaling post-sales functions in high-growth SaaS environments and includes player-coach responsibilities.

Manage adoption and enablement for large commercial and enterprise customers using Figma Weave. Develop tailored strategies, deliver customer training, identify champions, analyze product data, and connect product capabilities to customer goals. Build stakeholder relationships, support account reviews, expansion, and renewal risk mitigation, and collaborate with onboarding, technical account management, solutions consulting, and sales teams to drive long-term customer success.

Designs and manages Figma’s financial systems landscape, with primary ownership of Order-to-Cash and Revenue Recognition processes. Responsibilities include NetSuite architecture, configuration, integrations, automation, system implementations, process improvements, technical requirements, troubleshooting, end-user training, and cross-functional alignment. The role also mentors team members, supports recruiting, and provides occasional assistance across ancillary accounting systems.

Lead product design for Figma’s core editor, including Auto Layout, Text, and canvas interactions. Define product vision, prototype AI- and code-enabled workflows, conduct user-centered research, and partner with engineering, product, and research teams from exploration through launch and iteration. Mentor peers, participate in critiques, and help evolve design practices.

Troubleshoot complex Figma Weave customer issues, diagnose root causes, report bugs to Engineering, manage critical technical problems through resolution, and advocate for product improvements. Develop support tooling, documentation, and training; identify customer-impacting trends; communicate technical issues to technical and non-technical stakeholders; and collaborate with Product, Engineering, and Support teams.

The Manager of Software Engineering for Growth Platform will lead the engineering team, shape the platform's vision, and collaborate with multiple departments to enhance product capabilities and scale growth.

Drive new business and expand Figma adoption across State and Local government agencies. Responsibilities include pipeline generation, strategic account planning, complex public-sector sales cycles, executive relationship building, RFP and proposal execution, partner collaboration, and meeting sales targets. The role will establish Figma’s initial State and Local go-to-market strategy, navigate procurement and accessibility requirements, and build foundational government customer references.

Monitor and moderate Figma’s community and social platforms, provide technical support, manage escalations, investigate complex issues, identify trends, and consolidate customer feedback. Collaborate with design, engineering, and technical support teams to resolve bugs, improve community engagement, and communicate product updates to users.

Leads Figma’s AMER Solutions Consulting team supporting enterprise accounts. Responsibilities include managing and developing Solutions Consultants, participating in customer meetings, coaching and hiring, executing pre- and post-sales technical strategy, building scalable programs, monitoring performance, and collaborating with Sales, Product, Customer Experience, and Support to drive customer value and revenue growth.