Teams at Figma

Troubleshoot complex Figma Weave customer issues, diagnose root causes, report bugs to Engineering, manage critical technical problems through resolution, and advocate for product improvements. Develop support tooling, documentation, and training; identify customer-impacting trends; communicate technical issues to technical and non-technical stakeholders; and collaborate with Product, Engineering, and Support teams.

The Manager of Software Engineering for Growth Platform will lead the engineering team, shape the platform's vision, and collaborate with multiple departments to enhance product capabilities and scale growth.

Provides technical enterprise SaaS support for Figma customers, diagnosing product, account administration, billing, SAML/SSO, and SCIM issues. Owns customer cases from intake through resolution, supports complex workspace configurations, manages escalations, and partners with Sales, Product, Engineering, and Support Operations. The role also identifies product and process gaps, communicates customer insights, participates in pilots, and helps develop scalable support workflows for global customers during non-standard hours.