Jobs at Field Nation

Designs and implements scalable customer workflows, integrations, and work order lifecycles on the Field Nation marketplace. Leads discovery, solution configuration, training, pilot optimization, API and webhook support, and implementation rollouts. Partners with Sales, Customer Experience, Program Management, Engineering, and Technical Delivery teams to resolve risks, improve adoption, and deliver successful customer outcomes.

Lead end-to-end customer onboarding from contract signing to power-user adoption. Build onboarding roadmaps, guide clients through people, process, and systems changes, remove adoption blockers, deliver training, educate customers on marketplace and platform best practices, and coordinate with cross-functional teams. Track progress, report on outcomes, refine enablement materials, and help customers achieve measurable business value.

Coordinate provider and service company onboarding, verification, and marketplace conversion activities. Assist new users, provide platform demos and training, identify onboarding friction, remove blockers, and advise on product features. Track timelines, manage escalations, collaborate with Sales, Customer Success, Product Management, and Marketing, and report program performance and trends to improve adoption.

Manage accounts receivable for assigned customer accounts, including invoice processing, billing inquiry resolution, discrepancy research, aging monitoring, collections follow-up, and account reporting. Collaborate with internal and offshore accounting teams, support stakeholders, and identify billing process improvements that enhance efficiency, accuracy, and customer experience.

The Senior Accountant leads month-end close activities, including general ledger reconciliations, journal entries, and financial analysis. The role supports purchase-to-pay processes, commissions processing through Captivate IQ, external audits, tax activities, and collaboration with People Operations and offshore accounting teams. This position also improves accounting processes through automation, efficiency initiatives, and stronger reconciliations while maintaining financial accuracy and compliance.

Manage day-to-day execution for a customer success team serving tech-touch and low-touch business segments. Build trusted buyer relationships, provide platform training, monitor account health using AI tools, connect usage to business KPIs, conduct QBRs, identify expansion opportunities, manage customer initiatives, and advocate for buyer feedback. This hybrid Dhaka role requires strong communication, prioritization, technical discovery, and customer relationship skills.

Produces B2B content including newsletters, customer case studies, blog posts, email campaigns, landing pages, ebooks, ads, and social assets. Researches market trends and buyer needs, conducts customer interviews, follows brand and editorial standards, audits and updates content, manages production schedules, tracks performance, and recommends optimizations. The role supports Product Marketing, Revenue Marketing, and US sales teams while using approved AI tools with editorial oversight.

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Owns the full order-to-cash cycle, including billing, revenue recognition, credit, collections, and cash application. Manages an offshore accounts receivable team, develops data-driven collections strategies, improves processes, maintains standard operating procedures, supports NetSuite and HighRadius implementations, builds stakeholder relationships, and leads year-end AR audit activities.

Responsible for backend software development, including building APIs, managing databases, developing microservices, and maintaining CI/CD pipelines in a collaborative environment.

The Content and Editorial Manager leads the creation, governance, and execution of content across channels, ensures brand messaging consistency, manages crisis communications, and mentors content resources in a regulated B2B environment.

Build and deploy AI-powered internal tools and lightweight web apps to enable analysts and stakeholders. Integrate LLM APIs and AI tooling, operate Python services with Docker/Kubernetes on cloud, collaborate with data engineers to convert workflows into production software, and contribute to engineering best practices.

Design and develop technology solutions for a gig economy platform using PHP, MySQL, NodeJS, and React for web and mobile applications. Collaborate with teams to deliver impactful features and ensure service observability.

Develop and enhance a SaaS solution, work on backend and frontend technologies, and collaborate with various teams to deliver impactful features.

Lead and architect the marketing technology stack (HubSpot, 6sense, ChiliPiper, Salesforce, AI tools). Build dashboards and analytics, run independent analyses, ensure data hygiene and compliance, partner with RevOps on integrations and handoffs, define tech roadmap, coach marketing team on platforms, and establish governance and documentation.

Lead and architect the marketing technology stack (HubSpot, 6sense, ChiliPiper, AI), build dashboards and analyses, ensure data hygiene and GDPR compliance, partner with RevOps on Salesforce integrations and lead handoffs, drive platform roadmap and consolidation, coach the marketing team, and proactively surface and resolve data or system issues to optimize revenue outcomes.

Lead and develop a team of Customer Success Associates, ensuring execution of customer success strategies, reporting metrics, and cross-functional collaboration.