Teams at Field Nation

Lead end-to-end customer onboarding from contract signing through successful platform adoption. Build onboarding roadmaps, deliver training, remove adoption blockers, manage escalations, educate customers on marketplace workflows, and coordinate with cross-functional teams. Analyze performance trends, report on outcomes, and improve enablement materials to drive scalable customer value.

Designs and implements customer workflows, integrations, and marketplace solutions for Field Nation. Leads discovery, technical solution design, training, implementation, optimization, pilots, and integration go-lives. Supports API and webhook troubleshooting, translates technical concepts for varied audiences, and collaborates with Sales, Engineering, Program Management, and Customer Experience teams to drive adoption and successful customer outcomes.

The Content and Editorial Manager leads the creation, governance, and execution of content across channels, ensures brand messaging consistency, manages crisis communications, and mentors content resources in a regulated B2B environment.