Jobs at Famous Supply

Applies customer payments by check, ACH, wire, and credit card; clears unapplied cash; maintains account records; resolves discrepancies, NSF and stop-payment checks; supports COD account setup, deposits, invoice requests, billing inquiries, and customer communications. The role requires strong attention to detail, organization, communication, multitasking, and intermediate to advanced Microsoft Excel skills.

Manages eCommerce marketing automation, CRM workflows, analytics, reporting, digital merchandising, and website and mobile app optimization. Builds dashboards, analyzes customer behavior, recommends conversion improvements, coordinates campaigns and content, and partners with Product Data, Sales, Marketing, IT, and agencies. Supports digital platform updates, integrations, testing, system upgrades, and workflow automation across multiple brands.

Manages marketing automation, CRM workflows, analytics, reporting, dashboards, and digital experience optimization across websites and mobile apps. Coordinates product content, campaigns, promotions, platform integrations, technical troubleshooting, and digital projects with Marketing, Sales, Product Data, IT, and agency partners. Uses customer behavior and performance data to improve conversions, reduce friction, automate processes, and support continuous improvement.

Manages inventory replenishment, supply planning, purchasing, supplier performance, and inventory optimization. Analyzes demand, forecasts, safety stock, lead times, and inventory health while coordinating with suppliers, branches, sales, and distribution teams. Releases purchase orders, expedites deliveries, maintains purchasing data, monitors supply chain KPIs, and identifies process improvements. Supports planning systems and develops reporting to improve service levels, inventory investment, forecast accuracy, and supplier execution.

Provide phone-based customer service to contractor customers, identify their HVAC and plumbing needs, recommend products and solutions, process and schedule orders, manage open orders and bids, and occasionally support branch counter operations.

Plans delivery routes, schedules delivery time windows, coordinates customer and supplier pickups, supports customers and drivers, resolves delivery errors, and assists transportation, warehouse, and logistics teams. Serves as a distribution center contact for parcel scheduling, special orders, and general warehouse IT support.

Own marketing automation, CRM workflows, analytics, dashboards, and digital experience optimization across websites and mobile apps. Coordinate product content, campaigns, promotions, integrations, platform updates, testing, and troubleshooting with Marketing, Sales, Product Data, IT, and agency partners. Use customer behavior and performance data to improve conversion, reduce friction, automate processes, and support continuous improvement across eCommerce platforms.

Develop and manage customer relationships in an assigned territory, provide exceptional in-person and phone service, identify customer needs, deliver HVAC and plumbing product solutions, generate new business, grow existing accounts, and travel to customer shops and job sites.