Senior Product Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Product Manager, Loyalty

Role summary

Join Expedia Group’s Loyalty team as a Senior Product Manager focused on Hotels.com. You will define and deliver product experiences that make loyalty more valuable, intuitive, and motivating for travelers—helping members build a stronger relationship with Hotels.com and choose it more often for future trips.

You will translate customer needs and business priorities into a clear product strategy, working across Product, Engineering, Design, Analytics, Marketing, Commercial, and other partner teams to create a loyalty experience that powers the Hotels.com growth flywheel.

What you’ll do

• Define the product vision, strategy, and roadmap for Hotels.com loyalty experiences.

• Make loyalty value easy for members to understand, access, and use throughout the travel journey.

• Identify opportunities to increase member engagement, repeat booking, and direct customer relationships.

• Create simple, compelling experiences that help members build and use travel value over time.

• Use customer insight, experimentation, behavioral data, and market trends to prioritize opportunities and measure impact.

• Partner with cross-functional teams to deliver cohesive loyalty experiences across discovery, booking, post-booking, and future-trip planning.

• Establish clear product requirements, success measures, and operating mechanisms for complex, multi-team initiatives.

• Balance customer value, commercial outcomes, technical feasibility, operational readiness, and long-term platform health.

• Drive alignment across stakeholders, communicate tradeoffs clearly, and influence decisions in a highly matrixed environment.

• Advocate for a consistent, differentiated loyalty experience while accounting for the needs of Hotels.com customers and the broader Expedia Group ecosystem.

What Success Looks Like

• Members clearly understand the value of Hotels.com loyalty and how to make the most of it.

• Loyalty experiences increase meaningful engagement, repeat booking, and customer retention.

• Customers have compelling reasons to return directly to Hotels.com for future travel.

• The loyalty product roadmap is focused on the highest-value customer and business opportunities.

• Experiences are easy to use, scalable, measurable, and consistent across the customer journey.

• Cross-functional teams are aligned around a shared strategy and deliver outcomes efficiently.

Who you are

• A strong product leader who combines customer empathy with commercial and analytical judgment.

• Experienced in defining product strategy and delivering consumer-facing experiences at scale.

• Skilled at simplifying complex concepts and creating clarity in ambiguous environments.

• Comfortable working across product areas, functions, brands, and geographies.

• A collaborative, inclusive leader who builds trust and influences without direct authority.

• Curious, data-informed, and motivated by improving how people experience travel.

• Able to move between strategic thinking and detailed execution as needed.

Minimum Qualifications

• 8+ years of product management experience, or equivalent experience leading complex product initiatives.

• Proven ability to define roadmaps, prioritize effectively, and deliver measurable outcomes.

• Experience partnering with Engineering, Design, Analytics, and business stakeholders.

• Strong written, verbal, and executive communication skills.

• Bachelor’s or Master’s degree in a related field, or equivalent experience.

Preferred Qualifications

• Experience with loyalty, travel, e-commerce, marketplaces, subscriptions, rewards, or customer engagement products.

• Experience designing products that drive repeat behavior, retention, or customer lifetime value.

• Experience with experimentation, personalization, segmentation, or behavioral analytics.

• Experience operating in a global, matrixed organization.

• Ability to connect member needs to broader business strategy and measurable commercial impact.

Why this role matters

Loyalty is a powerful way to make Hotels.com more relevant across the traveler’s journey. In this role, you will help create experiences that turn customer value into lasting behavior—encouraging members to return, book more often, and build an enduring relationship with Hotels.com.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity