Jobs at Exness

QA Engineer responsible for planning and executing manual and automated testing across cryptocurrency payments, asset management, and regulatory products. Designs UI, API, end-to-end, integration, regression, and exploratory tests; maintains automation frameworks and CI pipelines; analyzes failures; supports deployments and production acceptance testing; manages quality risks; mentors QA colleagues; and improves testing standards, stability, coverage, and engineering workflows.

Designs and operates large-scale distributed database platforms across PostgreSQL and other production databases. Responsibilities include high availability, replication, failover, performance tuning, query optimization, incident response, reliability engineering, observability, and automation. The role also develops infrastructure-as-code, deployment processes, and self-service tooling to reduce manual database operations and improve platform scalability.

Designs skill frameworks, assessments, learning paths, onboarding, e-learning, microlearning, simulations, and coaching resources for Support and CRM teams. Conducts skill-gap analysis, evaluates learner progress, calibrates standards with operational leaders, and improves content using performance data. The role also supports AI simulations, gamified learning, platform enhancements, and multiple learning projects while managing deliverables independently.

Defines and manages business and technical requirements, analyzes processes and data, designs system solutions and integrations, and coordinates delivery across product, architecture, development, QA, and stakeholders. The role owns story refinement, UAT coordination, technical feasibility, scope and timeline management, documentation, and end-user training. It requires strong expertise in requirements engineering, APIs, microservices, databases, SQL, Kafka integrations, BPMN, UML, and business systems analysis.

Manages daily office functionality, supplies, vendors, facilities, mail, visitors, travel logistics, and workplace amenities. Supports People Operations across onboarding, offboarding, employee records, visa and work permit procedures, HRIS updates, audits, and office readiness. Coordinates with IT, Finance, and service providers while tracking invoices and maintaining compliance with company policies, data governance, and workplace standards.

Develop and evolve Exness’s visual identity across digital, print, event, and physical formats. Create digital assets, event materials, scalable design systems, and visual toolkits while using AI-assisted workflows and emerging technologies. Collaborate with Design, Brand, and Strategy teams to deliver bold visual concepts for global audiences. The role requires strong branding expertise, digital design capability, stakeholder presentation skills, and high-quality execution across multiple mediums.

Provides multilingual customer support through live chat, email, and phone. Resolves client issues, supports onboarding, payments, KYC and source-of-funds cases, verifies documents, escalates technical and trading-related complaints, and reports suspicious activity. The role requires accurate communication, regulatory awareness, KPI achievement, quality assurance, and flexibility to support global clients during non-traditional hours.

Provide customer support and issue resolution through live chat, phone, and email. Process requests in a CRM, escalate cases through Salesforce or Jira, verify client documents, communicate status updates, prepare reports, and meet customer support KPIs. The role requires Thai fluency, English communication skills, troubleshooting ability, multitasking, and relocation to a Southeast Asia support office after an initial remote period.

Develop and maintain Exness’s Odoo-based ERP platform, including custom modules, system configuration, integrations, data migration, deployment, testing, and user support. Design scalable solutions, optimize PostgreSQL databases, manage odoo.sh environments, and build RESTful integrations with HR, finance, and data warehouse systems. Support critical workflows across the business while ensuring security, reliability, and long-term maintainability.

Manage a portfolio of Chinese-speaking clients through proactive relationship management, remote communication, profiling, and retention activities. Ensure Source of Funds and KYC documentation is accurate and complete, identify churn and compliance risks, maintain regulatory records, and escalate issues appropriately. Provide high-quality service across communication channels while collaborating with operations, compliance, and support teams. The role requires strong Chinese and English communication skills, financial-services experience, and familiarity with Salesforce and Tableau.

Designs and governs scalable, high-performance architecture for trading and customer-facing platforms. Translates business needs into architectural roadmaps, evaluates technologies and LLM solutions, and ensures performance, availability, security, disaster recovery, and maintainability. The role coordinates architecture across engineering teams, guides system integrations and event-driven designs, reviews code, validates decisions through proofs of concept, addresses technical debt, and develops architectural standards. Experience with trading systems, real-time data, customer identity, APIs, and high-throughput platforms is required.

Supports end-to-end project delivery, business analysis, process improvement, KPI development, operational reporting, and stakeholder coordination within the Trading Division. The role analyzes performance data, identifies operational challenges, develops solutions, maintains governance documentation, supports automation and workflow optimization, and communicates project outcomes through presentations and reports.

Maintain and improve core trading systems, execution engines, LP connectivity, databases, and client applications. Monitor system health and performance, investigate trading and technical issues, identify anomalies, perform root cause analysis, and implement preventative fixes. Collaborate with Risk Monitoring, Engineering, Product, and DevOps teams on incidents, testing, production releases, automation, CI/CD, infrastructure improvements, documentation, and internal technical support.

Manage trademark, copyright, and domain-name portfolios, including registrations, renewals, oppositions, defenses, and online infringement enforcement. Draft and negotiate IP-related and software contracts, support defamation matters, maintain legal documents and data, develop internal procedures, and assist with administrative legal tasks. The role requires collaboration with international stakeholders and strong knowledge of digital businesses, intellectual property, and online brand protection.

Own the target architecture and technical roadmap for a high-volume payments domain. Design scalable, secure distributed systems for payments, crypto, KYC, and AI/ML features; build proofs of concept; review code and designs; manage technical debt; guide technology decisions; and mentor engineers across nine teams. The role requires hands-on software development, financial security expertise, stakeholder communication, and experience with high-availability, low-latency systems.

Own end-to-end quality assurance for trading data products, including data warehouses, ETL, integrations, streaming systems, APIs, and data marts. Develop automated test suites, validate data accuracy, investigate quality issues, and implement reconciliation, monitoring, and alerting processes. Use AI tools to improve QA workflows, collaborate with developers on troubleshooting, support data policies and best practices, and participate in feature testing and user acceptance testing.

Acquire, onboard, manage, and retain high-value trading partners in Colombia and Latin America. Build partnerships, negotiate agreements, support partner accounts, track performance KPIs, identify growth and reactivation opportunities, prevent churn, resolve issues, and report on partner activity. The role requires financial markets and forex expertise, strong business development and negotiation skills, CRM and reporting experience, native Spanish, advanced English, and willingness to relocate to Uruguay and travel.

Leads the full requirements lifecycle for payment products, including stakeholder discovery, impact analysis, solution design, user stories, acceptance criteria, and delivery support. Analyzes user behavior and multiple data sources, builds dashboards and reports using Grafana, Metabase, and Amplitude, and drives product and business decisions. Collaborates with Payment Operations, Support, Product Owners, Team Leads, and technical teams while managing scope, timelines, priorities, and communication.

Design and improve web and mobile product experiences, especially KYC, verification, and payment flows. The role involves creating user flows, wireframes, prototypes, and high-fidelity designs; conducting usability research; using product data and feedback; maintaining design systems; collaborating with cross-functional teams; and supporting implementation and design QA through developer handoff.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.