Jobs at Exness

Designs and maintains automated UI and end-to-end tests for web and mobile applications using Playwright and TypeScript. Responsibilities include manual and exploratory testing, regression coverage, test environments and data, framework improvements, CI/CD integration, pipeline monitoring, release validation, and AI-assisted quality engineering. The role partners with cross-functional teams to identify quality risks, improve product reliability, and support engineering best practices.

Acquire, onboard, manage, and retain high-value trading partners in Colombia and Latin America. Build partnerships, negotiate agreements, support partner accounts, track performance KPIs, identify growth and reactivation opportunities, prevent churn, resolve issues, and report on partner activity. The role requires financial markets and forex expertise, strong business development and negotiation skills, CRM and reporting experience, native Spanish, advanced English, and willingness to relocate to Uruguay and travel.

Designs and operates highly available, distributed database platforms across PostgreSQL, MongoDB, ClickHouse, Cassandra, and other systems. Responsibilities include replication, failover, performance tuning, query optimization, incident response, reliability engineering, observability, and automation of backups, scaling, and deployments. The role also improves infrastructure-as-code and internal platform capabilities for large-scale production workloads.

Leads the full requirements lifecycle for payment products, including stakeholder discovery, impact analysis, solution design, user stories, acceptance criteria, and delivery support. Analyzes user behavior and multiple data sources, builds dashboards and reports using Grafana, Metabase, and Amplitude, and drives product and business decisions. Collaborates with Payment Operations, Support, Product Owners, Team Leads, and technical teams while managing scope, timelines, priorities, and communication.

Monitor and support PostgreSQL, ClickHouse, and MongoDB environments, ensuring availability, replication health, security, and performance. Handle incident response, on-call support, backups, restores, patching, upgrades, troubleshooting, user and privilege administration, and performance investigations. Collaborate with developers, SRE, infrastructure, and senior DBAs to resolve issues and improve database reliability.

Design and improve web and mobile product experiences, especially KYC, verification, and payment flows. The role involves creating user flows, wireframes, prototypes, and high-fidelity designs; conducting usability research; using product data and feedback; maintaining design systems; collaborating with cross-functional teams; and supporting implementation and design QA through developer handoff.

Performs KYC, AML, sanctions, PEP, adverse media, fraud, and enhanced due diligence reviews. Investigates customer profiles, transaction activity, payment alerts, and potential financial crime risks. Documents findings, maintains risk and case records, escalates high-risk cases, and supports regulatory compliance and fraud mitigation processes.

Manage a portfolio of financial-services clients through proactive communication, profiling, onboarding, and relationship support. Ensure accurate Source of Funds documentation, KYC and AML compliance, identify churn and risk signals, validate client information, and escalate concerns. Provide high-quality service across calls, chats, email, and face-to-face interactions while collaborating with compliance, operations, and support teams. The role requires Chinese and English fluency, strong financial-product knowledge, analytical skills, and experience using Salesforce and Tableau.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot issues, verify client documents, update customers, escalate cases through Salesforce and Jira, prepare reports, attend training, and meet quarterly KPIs. The role begins remotely before relocation to a Southeast Asia support office after two or three months.

Create, maintain, and audit internal and external knowledge bases (Zendesk, Confluence). Adapt content for AI-driven tools, coordinate UAT with product teams, manage feedback/control groups, liaise with stakeholders and visual specialists, and lead KM process improvements and assigned projects to ensure accurate, accessible information.

Manage and grow a portfolio of partners in the Indian South African market through relationship-based account management and business development. Act as primary contact, resolve issues, educate partners on Exness platforms, build pipeline, run promotions and events, use reporting tools to drive decisions, ensure compliance, and meet sales KPIs.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Develop and deliver scalable, maintainable frontend features for Exness products. Responsibilities include writing secure JavaScript and React code, testing and debugging, conducting code reviews, improving architecture and performance, automating repetitive tasks, documenting solutions, adopting modern technologies, collaborating with UX/UI designers, and supporting team development. The role is office-based in Limassol, Cyprus, with relocation support available.

The Java Data Engineer will construct and maintain a scalable data platform, develop data solutions, optimize data integration, and support cloud operations, ensuring smooth transitions and high data quality.

This is a general application for potential future roles at Exness. Candidates may experience rewarding tasks with significant responsibilities.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Lead end-to-end trading operations projects: gather and analyze data, design and implement solutions, manage stakeholders, maintain project documentation, drive process improvements and KPI/automation (including ML), contribute to divisional strategy, and communicate results across teams.

Build and maintain large-scale data pipelines and data warehouse systems. Prepare complex datasets, implement ETL/ELT and data marts, improve data reliability and quality, document lineage in the data catalog, optimize analytical queries, operate event-driven pipelines, and mentor junior engineers.

Designs skill frameworks, assessments, learning paths, onboarding, e-learning, microlearning, simulations, and coaching resources for Support and CRM teams. Conducts skill-gap analysis, evaluates learner progress, calibrates standards with operational leaders, and improves content using performance data. The role also supports AI simulations, gamified learning, platform enhancements, and multiple learning projects while managing deliverables independently.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.