Jobs at Europcar Mobility Group

Greet customers returning rental vehicles, inspect and document vehicle condition, process key collection and return paperwork, support branch operations, and contribute to quality control and customer service improvements.

Lead Customer Satisfaction efforts across the customer journey using NPS/CSAT, data analysis, and cross-functional change management. Monitor KPIs, produce executive reports, support local NPS champions, drive root-cause analysis and improvement projects, and contribute to Group Quality policy and employee engagement programs.

Lead day-to-day operations of the Napier Airport station, ensuring excellent customer service, controlling costs, managing staff, driving revenue and fleet utilization, monitoring KPIs, and implementing strategies to increase profitability and vehicle availability.

Coordinate and track vehicle repairs, maintain accurate repair records, ensure service-level compliance, communicate with mechanics and providers, report on maintenance activities, escalate delays or issues, and support fleet safety and compliance.

Inspect and check in returned rental vehicles, identify and document new damage, update fleet quality records, collect keys, and provide professional customer service. The agent also supports branch operations, helps maintain fleet condition, and contributes to an efficient, positive vehicle return experience in a fast-paced environment.

Rent vehicles to customers, process rental agreements, promote additional products, meet sales targets, resolve inquiries, and build customer relationships. Inspect, clean, refuel, and transport vehicles while maintaining accurate damage records. The role requires rotating seven-day shifts, including weekends and public holidays, along with a valid Australian driver’s licence and full Australian working rights.

Provide sales-focused customer service at Cairns Airport and City: process rentals, upsell products, inspect and prepare vehicles, handle inquiries, meet sales targets, and maintain vehicle presentation and fuel levels.

The Junior Account Manager is responsible for managing customer relationships, identifying new business opportunities, managing sales activities, and preparing proposals. They will work with Salesforce and ensure performance meets company standards.

Manage daily station operations for a car rental location: lead staff, ensure fleet availability and maintenance, drive sales and profitability, handle customer service and complaints, oversee compliance, scheduling, budgeting, and record-keeping.

Analyzes pricing strategies, historical sales data, market trends, and customer segments to support revenue optimization. Develops pricing models, tools, and reports; monitors KPIs; evaluates strategy effectiveness; and provides actionable recommendations to cross-functional stakeholders. The role requires strong quantitative, communication, organizational, and problem-solving skills, along with proficiency in Excel and data analysis tools.

Oversee fleet operations with a focus on strategic management, leading a team, ensuring timely vehicle maintenance, and optimizing service delivery.

Support roles assist customers with inquiries, provide solutions for their mobility needs, and ensure satisfaction with Europcar's services.

Lead day-to-day car rental station operations, manage fleet maintenance and utilization, supervise and train staff, ensure excellent customer service, meet sales targets, control budgets, and maintain compliance and safety.

The Station Manager at Europcar oversees daily operations, manages staff, enhances customer service, and drives revenue growth in a car rental station.

Provide in-house legal support on distribution, competition, commercial and consumer law: draft and negotiate contracts, run competition law training program, operate a legal hotline, and produce reporting for senior management.

The Station Supervisor will assist the Station Manager in daily operations, staff management, customer service, fleet management, and financial oversight to ensure operational success and customer satisfaction.

The Station Agent maintains fleet standards and ensures customer satisfaction by preparing vehicles, conducting inspections, and managing customer interactions.

Lead and manage the Group Data Visualisation chapter, define visualization strategy and best practices, drive Qlik Cloud and BI migrations, ensure governance and adoption, coordinate cross-functional squads, monitor SLAs, and evangelize data visualization to deliver measurable business value.

The Car Return Agent greets customers, checks vehicles back into the fleet, assesses damage, and ensures excellent customer service during vehicle returns.

The Station Manager oversees daily operations at the Auckland City station, ensuring excellent customer service, managing staff, and driving revenue growth.