Jobs at Europcar Mobility Group

Support month-end processes, prepare balance sheet reconciliations and reporting packs, deliver financial reports and insights, partner with business leaders, assist budgets, forecasts, audits, and tax compliance for Australia and New Zealand, and improve processes and controls.

Serve as the primary customer contact at the rental counter, handling reservations and rental agreements, delivering excellent service, and maximizing sales through upsells (coverage, upgrades, add-ons). Ensure policy compliance, process transactions accurately, resolve customer needs, and support branch operations as requested.

Oversee the development and deployment of the internal control framework, manage self-assessment campaigns, monitor audit recommendations, and collaborate on risk management and compliance projects.

As a Kundenberater*in/ Verkäufer*in at Europcar Mobility Group, you will provide car and van rental services, ensuring customer satisfaction through support and advice.

Conduct internal audits across various departments, assess risks, prepare reports, and collaborate with managers to improve processes and compliance.

The Station Manager oversees operations at Broome Airport, ensuring customer satisfaction, managing staff, controlling costs, and driving revenue growth.

Oversee industrial safety practices across the Iberia region: develop and enforce safety policies, ensure regulatory compliance, conduct risk assessments and incident investigations, deliver safety training, and support operational teams to reduce accidents and maintain a safe fleet and workplace.

As a Rental Sales Agent, you will deliver excellent customer service, maximize sales opportunities, process rentals, and ensure customer satisfaction in a fast-paced environment.

Support performance reporting and data analysis: build and automate dashboards, track KPIs, consolidate data, deliver quantitative analyses and recommendations, create decision tools, and support agencies and cross-functional projects.

Lead Customer Satisfaction efforts across the customer journey using NPS/CSAT, data analysis, and cross-functional change management. Monitor KPIs, produce executive reports, support local NPS champions, drive root-cause analysis and improvement projects, and contribute to Group Quality policy and employee engagement programs.

Greet customers returning rental vehicles, inspect and document vehicle condition, process key collection and return paperwork, support branch operations, and contribute to quality control and customer service improvements.

Manage day-to-day operations of a medium-to-large car rental station: lead staff, oversee fleet maintenance and utilization, ensure customer service excellence, meet sales/financial targets, enforce compliance and safety, handle scheduling, recruiting, training, and record-keeping.

Lead day-to-day operations of the Napier Airport station, ensuring excellent customer service, controlling costs, managing staff, driving revenue and fleet utilization, monitoring KPIs, and implementing strategies to increase profitability and vehicle availability.

The Junior Account Manager is responsible for managing customer relationships, identifying new business opportunities, managing sales activities, and preparing proposals. They will work with Salesforce and ensure performance meets company standards.

Manage daily station operations for a car rental location: lead staff, ensure fleet availability and maintenance, drive sales and profitability, handle customer service and complaints, oversee compliance, scheduling, budgeting, and record-keeping.

Support revenue management by analyzing pricing strategies, building and maintaining pricing models and reports, evaluating historical sales and market trends, recommending price adjustments, assisting implementation of pricing strategies, and communicating insights to stakeholders to improve revenue and pricing performance.

This role involves managing complex customer requests at Europcar, ensuring adherence to quality standards, analyzing documents, proposing solutions, and collaborating with various departments for timely resolution.

Manage fleet operations, ensure vehicle maintenance, train staff for excellent customer service, and optimize operational efficiency while meeting performance goals and reporting.

Support basic financial analysis and reporting under close supervision. Ensure data accuracy, learn core financial processes, and assist senior analysts with tasks and projects using Excel and financial software. Participate in training and mentorship with opportunities for growth within the finance function.

Support revenue management by analyzing pricing strategies, building and maintaining pricing models and reports, evaluating historical sales and market trends, recommending pricing adjustments, collaborating cross-functionally, and tracking effectiveness against KPIs to optimize revenue.