Jobs at eToro

Handle member enquiries through email, chat, and phone across superannuation, investment, and trading products. Resolve account, transaction, identity verification, and operational issues; manage complaints; maintain financial-services compliance; escalate complex matters; and use member feedback and AI tools to improve support and operations.

Oversee day-to-day compliance activities for eToro’s UAE and GCC operations, including ADGM/FSRA compliance monitoring, regulatory reporting, policy updates, issue escalation, AML/CTF, KYC and EDD oversight, regulator relations, compliance training, and advising senior management. The role supports compliant product growth, coordinates with the MLRO and Group teams, and may serve as an FSRA Approved Person.

Manage end-to-end multi-channel marketing and operational campaigns: concept, setup, localization, QA, delivery, performance analysis and reporting. Build and deploy email/notification campaigns in SFMC using HTML/CSS. Use in-house AI tools (Codex, ChatGPT, Claude, n8n) to generate concepts, segmentation, and code. Collaborate cross-functionally and optimize processes.

Investigate credit abuse, chargeback exploitation, refund fraud, fraud rings, and unusual transaction patterns. Handle complex escalations, validate fraud alerts, translate financial crime requirements into operational procedures, and collaborate with compliance, AML, crypto, and card-fraud teams. The role also serves as a fraud subject matter expert, supports testing and migration activities, and uses AI and analytics tools to improve investigations and workflows.

Supports accounting for eToro’s regulated US entities, including month-end close, journal entries, reconciliations, financial and regulatory reporting, internal controls, tax reporting, treasury, accounts payable, audits, and digital asset accounting. The role partners with finance teams, improves processes through automation and AI-enabled tools, and supports crypto, MSB, and broker-dealer operations.

Manage and grow Spanish-speaking client accounts through acquisition, retention, activation, deposits, and trading engagement. Serve as the primary client contact, provide non-advisory platform education, coordinate support, gather feedback, and guide product adoption. The role requires native Spanish, strong English, client-facing experience, sales orientation, excellent communication, adaptability, and comfort using AI tools. Knowledge of financial markets, investing, or cryptocurrency is advantageous. Full-time hybrid position in Israel.

Lead user acquisition and growth across the GCC by scaling affiliate, IB, and influencer ecosystems; build revenue-driven partnerships with financial institutions; manage partner relationships and optimize ROI through performance analysis.

Lead crypto product strategy and execution across custody, transfers, wallets, and core infrastructure. Define roadmaps, run data-driven experiments, collaborate with engineering, design, compliance and vendors, ensure secure production of money-moving features, and use AI tools to accelerate work while staying current on crypto networks and regulations.

Support trading lifecycle by reconciling trades and positions, monitoring exposures against risk frameworks, analyzing trading performance, operating post-trade and settlement processes, liaising with liquidity providers, and collaborating with traders, risk, and finance teams to ensure accurate, compliant, and efficient trading operations.

Design, build, and deploy production-grade AI agents and RAG pipelines. Integrate LLMs with backend services and internal systems, develop embeddings and retrieval, implement tool-calling and agentic workflows, optimize for scalability and cost, and collaborate with product and business stakeholders to embed AI into operational workflows.

Lead cross-organizational DevOps projects, define and enforce DevOps best practices, design and operate scalable resilient infrastructure, manage Kubernetes multi-cluster lifecycles, build and optimize CI/CD pipelines, and work with R&D to improve service reliability, scalability, and performance.