Teams at eToro

Handle member enquiries through email, chat, and phone across superannuation, investment, and trading products. Resolve account, transaction, identity verification, and operational issues; manage complaints; maintain financial-services compliance; escalate complex matters; and use member feedback and AI tools to improve support and operations.

Oversee day-to-day compliance activities for eToro’s UAE and GCC operations, including ADGM/FSRA compliance monitoring, regulatory reporting, policy updates, issue escalation, AML/CTF, KYC and EDD oversight, regulator relations, compliance training, and advising senior management. The role supports compliant product growth, coordinates with the MLRO and Group teams, and may serve as an FSRA Approved Person.

Manage end-to-end multi-channel marketing and operational campaigns: concept, setup, localization, QA, delivery, performance analysis and reporting. Build and deploy email/notification campaigns in SFMC using HTML/CSS. Use in-house AI tools (Codex, ChatGPT, Claude, n8n) to generate concepts, segmentation, and code. Collaborate cross-functionally and optimize processes.