eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.
What will you be doing?
- Provide trade and administrative support to our global retail, corporate, and institutional clients via phone, email, and WhatsApp.
- Deliver exceptional service aligned with the company’s culture and values.
- Develop and maintain a strong understanding of financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities, to effectively support clients’ trading needs.
- Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations.
- Respond to client queries and promote our products and platforms through cross-selling.
- Onboard and retain high-value clients by providing valuable information and assisting with high-severity cases and inquiries.
- Act as an ambassador for the company’s vision, mission, and products.
- Native-level Spanish proficiency — required.
- Professional-level English proficiency — required; Portuguese is an advantage.
- Experience with stock markets, ETFs, trading, or cryptocurrencies — an advantage.
- Bachelor’s degree in Finance or a related field.
- Experience in customer-facing roles, retention, sales, or portfolio management.
- Highly organized, with the ability to manage multiple priorities in a dynamic environment.
- Strong time-management skills and the ability to prioritize tasks independently.
- A collaborative team player.
- Excellent ability to learn and adapt.
- Motivated to succeed and contribute.
- Target-oriented and results-driven.
- Excellent interpersonal and communication skills, both written and verbal.
This position is a full-time position working Mon-Fri in Israel (Hybrid)
Skills Required
- Native-level Spanish proficiency
- High-level English proficiency
- At least 3 years of experience in a client-facing role
- Customer- and sales-oriented approach with excellent relationship-building skills
- Excellent communication skills
- Ability to adapt communication style to different client profiles and situations
- Comfort using AI tools to improve productivity, automate routine tasks, and enhance client communication
- High-level Portuguese proficiency
- Experience or knowledge of financial markets, investing, or cryptocurrencies
What We Do
eToro is a multi-asset platform which offers both investing in stocks and digital assets, as well as trading CFDs. Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. In the US, eToro only offers cryptoassests, no CFDs, and plans to expand its offering in the near future. eToro USA LLC; Investments are subject to market risk, including the possible loss of principal. Archived, "Virtual currencies are highly volatile. Your capital is at risk.” eToro AUS Capital Limited ABN 66 612 791 803 AFSL 491139. OTC Derivatives are leveraged financial products and considered risky. For clients with accounts under the Australian regulation: Real stocks are offered via a managed investment scheme. Interests are issued under ARSN 637 489 466 operated by Gleneagle Asset Management Limited ABN 29 103 162 278 AFSL 226199 and promoted by eToro AUS Capital Limited AFSL 491139. Your capital is at risk. Consider our Product Disclosure Statement (PDS).
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