Jobs at ESPEC North America, Inc.

Lead a customer success team to drive onboarding, adoption, retention, and account growth. Oversee post-sales support, monitor CSAT/NPS/product adoption, collaborate cross-functionally, resolve escalations, and report insights to leadership to improve customer outcomes.

Assemble and wire final products using prints and ladder schematics. Use hand and power tools, tape measure, and tablet-based instructions. Perform wiring, conduit fill calculations, occasional brazing after training, maintain clean work area, follow LOTO procedures, and meet productivity and quality standards in a regular on-site schedule.

Manage full-cycle recruitment for exempt and non-exempt roles: source, screen, interview, coordinate hiring, extend offers, maintain ATS records, support hiring managers, represent employer at recruiting events, and assist onboarding and recruiting operations.

Perform final assembly of environmental test chambers using hand tools, bend/run conduit, cut wire, perform basic pipe insulation and cleanup. Follow safety procedures (LOTO), attend regularly, and complete other routine tasks; some brazing after on-site training.

Manage and grow East Coast sales territory to meet regional revenue goals. Oversee and support sales representatives, prepare forecasts, maintain customer database, represent the company to customers, manage travel and expenses, provide product knowledge, organize regional events, and perform other duties as assigned. Extensive travel expected.

Designs and releases electrical schematics, panels, and custom heater assemblies for environmental test chambers using AutoCAD Electrical. Implements NEC and UL508A standards, programs and troubleshoots PLC/HMI and PID controllers, performs electrical calculations, supports production/service, writes manuals, and processes Engineering Change Notices while following ISO procedures.

Provide technical sales support for quoting and ordering environmental test chambers. Use product knowledge and CRM/ERP systems to generate and follow up on quotes, ensure ISO compliance, coordinate with sales reps, regional managers, and manufacturing, and assist with factory acceptance visits and customer service.