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The AI Content Writer will create and optimize customer support content, audit existing materials, analyze performance metrics, collaborate with teams, and train AI models to enhance customer interactions. This role is key in shaping effective support strategies by maintaining high-quality knowledge bases.
As a Customer Support Specialist, you will ensure user software and hardware is functioning correctly, provide technical support through various communication channels, and assist with customer inquiries. This role involves quality assurance, troubleshooting, and maintaining strong relationships with clients. Weekend availability is required.
As a Senior Full Stack Engineer at Engrain, you will build and maintain features for the SightMap and Asset Intelligence products, collaborate with UX and Product Management, and support junior engineers. You will work in a fast-paced environment and contribute to an agile and DevOps culture.