Jobs at Endsight

Provide remote IT support for clients across diverse systems and platforms, troubleshoot complex technical issues, collaborate with service teams, and maintain excellent client experiences. The role also includes onsite installations, configurations, and troubleshooting as needed. Candidates must have at least five years of IT help desk experience, including three years in an IT managed service provider environment, along with strong customer service, communication, organization, analytical, adaptability, and teamwork skills.

Oversee a portfolio of MSP clients as a technical and consultative resource. Advise clients on cloud and infrastructure solutions, IT budgets, technology roadmaps, ROI, and business-aligned technology decisions. Present to executives, translate technical concepts into business terms, coordinate with internal teams, manage client relationships, and support implementations. The role requires strong communication, organization, adaptability, customer service, and the ability to respond calmly to emergencies.

Monitors and triages infrastructure alerts across servers, firewalls, storage, switches, wireless systems, backups, and patches. Resolves issues to root cause, validates durable remediation, reduces alert noise, maintains ticket backlogs, and prepares clear escalations. The role also contributes to monitoring improvements, platform management, documentation, and proactive maintenance across customer environments.

Own HaloPSA administration, implementation, automation, reporting, documentation, and process improvement. Lead migration from ConnectWise through go-live, develop dashboards and operational metrics, resolve complex platform issues, establish repeatable standards, and train NOC teams. Administer Azure and Microsoft 365 integrations, automate workflows with PowerShell, use SQL for reporting, and collaborate across technical teams to improve platform efficiency and reduce operational friction.

Own full-cycle enterprise B2B sales from prospecting through negotiation and close. Build a territory, source new-logo opportunities, conduct consultative discovery, develop ROI-based business cases, engage executive decision-makers, and maintain quota coverage. Mentor junior Account Executives, represent the company at regional events, and expand referral networks. The role requires expertise in value-based sales methodologies, complex multi-stakeholder sales cycles, and modern sales tools.