Teams at Endsight

Provide remote IT support for clients across diverse systems and platforms, troubleshoot complex technical issues, collaborate with service teams, and maintain excellent client experiences. The role also includes onsite installations, configurations, and troubleshooting as needed. Candidates must have at least five years of IT help desk experience, including three years in an IT managed service provider environment, along with strong customer service, communication, organization, analytical, adaptability, and teamwork skills.

Oversee a portfolio of MSP clients as a technical and consultative resource. Advise clients on cloud and infrastructure solutions, IT budgets, technology roadmaps, ROI, and business-aligned technology decisions. Present to executives, translate technical concepts into business terms, coordinate with internal teams, manage client relationships, and support implementations. The role requires strong communication, organization, adaptability, customer service, and the ability to respond calmly to emergencies.

Monitors and triages infrastructure alerts across servers, firewalls, storage, switches, wireless systems, backups, and patches. Resolves issues to root cause, validates durable remediation, reduces alert noise, maintains ticket backlogs, and prepares clear escalations. The role also contributes to monitoring improvements, platform management, documentation, and proactive maintenance across customer environments.