Jobs at Empower (empower)

Provide first-line technical support for clients, advisors, and end users via Zendesk. Troubleshoot, replicate, document issues, escalate to engineering or third parties, contribute to support docs and FAQs, and assist on special projects.

Perform accurate data setup and changes for new plan participants in the recordkeeping system. Handle complex data load, SR and PEGA requests, prioritize rush items, research and resolve issues, manage queues, update trackers, and own process quality including RCA for defects.

Process daily EPW Operations transactions (US investor contributions, withdrawals, incoming rollovers); collaborate with team and onshore partners; prepare process documentation; prioritize high-value transactions; maintain client confidentiality; comply with quality control and support process improvements.

The Principal Engineer, Data leads data engineering initiatives, designing scalable data pipelines and solutions, mentoring teams, and ensuring secure and high-performing data architecture.

Design, develop, and maintain scalable software solutions. Serve as a technical contributor and mentor, lead code reviews and testing, solve complex problems, and champion development best practices across full-stack projects.

Design, develop, and maintain scalable automated test frameworks and scripts for API and UI. Lead automated test execution, integrate tests into CI/CD pipelines, identify and manage defects, mentor junior automation engineers, help set automation strategy and best practices, provide training, and perform manual testing as needed.

The role involves processing transactions for US Retirement Plans while ensuring accuracy, confidentiality, and quality control, alongside participating in process improvements and responding to client queries.

The Automation Quality Engineer designs, develops, and maintains automated test scripts, collaborates with teams, reports defects, and may perform manual testing.

Entry-level software engineer who assists with coding, debugging, testing, and documenting software. Collaborates on requirements, participates in code reviews, troubleshoots defects, learns modern development practices, and helps improve coding standards and team repositories.

Lead multiple software engineering teams, define and execute departmental strategy, allocate resources and budget, oversee complex projects, mentor and coach managers, collaborate with executives, drive technology adoption and continuous improvement, participate in hiring and performance management, and ensure risk mitigation and regulatory compliance.

Lead and manage multiple software engineering teams, set departmental strategy, allocate resources and budget, oversee complex projects, mentor engineering leaders, hire and retain talent, ensure compliance and risk mitigation, and drive technical excellence and continuous improvement aligned with company goals.

The Associate Internal Sales Director assists the sales team in achieving goals while learning about financial products, emphasizing customer relationship building and effective communication.

The Lead Data Engineer is responsible for building and maintaining ELT/ETL data pipelines, collaborating with teams to fulfill data transformation and reporting requirements, and improving data reliability and quality while mentoring others in best practices.

Manage and retain mid-market tax-exempt retirement plan clients ($35M–$150M), act as primary client contact, drive service delivery, improve satisfaction and retention, support sales and onboarding, collaborate with internal SMEs, present plan health and industry trends, manage client P&L and risk, and travel occasionally within the Mid-Atlantic region.

Design, develop, test, and maintain software features. Collaborate with cross-functional teams to gather requirements, lead module coding, participate in code reviews, troubleshoot complex issues, and contribute to architecture and design decisions.

Design and lead enterprise solution architectures across cloud-native, microservices, and batch systems. Translate business requirements into scalable, secure AWS-based solutions; define APIs, integrations, and deployment patterns; collaborate with product, DevOps, security, and engineering teams; evaluate technologies and mentor engineering teams.

Lead and grow a quality engineering team focused on API, integration, and data validation testing. Design and maintain scalable automation frameworks, integrate tests into CI/CD, validate complex data flows across databases and Kafka streams, drive performance and AI-assisted testing, and partner with cross-functional teams to ensure enterprise quality standards.

As a Senior DevOps Engineer, you will automate infrastructure, support CI processes, enhance product security, improve system efficiency, and collaborate with engineering teams to optimize performance.

Designs, develops, and maintains automated test scripts, executes UI/API test cases, logs and tracks defects, collaborates with engineering, mentors junior QA, and performs manual testing as needed.

Manage end-to-end payroll operations for India or the Philippines, ensuring accurate, compliant, and timely salary disbursements. Maintain country-specific payroll compliance, perform reconciliations and statutory reporting, partner with vendors and Finance, support audits, resolve complex payroll issues, and lead process improvements while safeguarding sensitive payroll data.