Jobs at Empower (empower)

Evaluates recorded participant interactions with representatives and financial advisors for service quality, accuracy, regulatory compliance, and policy adherence. Produces written evaluations, provides actionable feedback, analyzes quality metrics, identifies performance trends and training needs, and escalates compliance concerns. Partners with Compliance, Legal, Supervision, and Training teams to maintain evaluation standards, update methodologies, develop training resources, and support continuous improvement in retirement and wealth management services.

Leads a financial services processing operations sub-function, overseeing teams, staffing, service levels, quality, productivity, compliance, workflow, and operational systems. Establishes goals, resolves complex client escalations, approves policy exceptions, manages regulatory requirements, supports process improvements, and presents or negotiates administrative solutions with clients. Develops subordinate leaders and manages performance, organizational planning, and operational accountability.

Provides strategic and operational leadership across wealth management, brokerage, asset retention, middle office, supervision, and stock plan services in the Philippines. Leads Senior Managers, owns operational KPIs, drives process improvement, manages workforce and leadership capabilities, partners with U.S. stakeholders, and ensures compliance with risk, supervisory, control, and regulatory requirements.

Develop and maintain Workday integrations with third-party systems across the full implementation lifecycle. Responsibilities include requirements analysis, solution design, custom development, testing, deployment, production monitoring, support, enhancements, and issue resolution. The role requires expertise in Workday HCM modules, business objects, business processes, web services, reporting, security, and integration technologies, along with collaboration on product enhancements and roadmap feedback.

Prepares consolidated and subsidiary financial statements, tie-outs, reconciliations, variance analyses, management reporting packages, regulatory filings, and capital requirement calculations. Supports audits, tax analyses, month-end close, accounting entries, and special projects while collaborating with Finance, Tax, Legal, Compliance, and Operations. The role requires strong knowledge of U.S. GAAP, STAT, and IFRS, advanced Excel skills, SAP experience, analytical ability, and effective deadline management.

Supports regulatory compliance, licensing, registration, and broker-dealer operations through documentation management, data quality reviews, reporting, dashboards, training administration, attestations, deadline tracking, and audit support. The role analyzes operational metrics, maintains regulatory records, coordinates compliance activities, and identifies process improvements while collaborating with distributed teams.

Handles escalated customer and associate issues, provides live assistance, monitors calls for quality and regulatory compliance, supports supervisory reviews, identifies trends, and coordinates coaching, training, and process improvements. Serves as a subject matter expert for Workplace Planning & Advice while partnering with managers and departments to resolve complex service requests and support product and process launches.

Own and enhance a document automation platform using Laravel/PHP, React/TypeScript, PostgreSQL, Python, and AWS. Translate business requirements into scalable full-stack features, RESTful APIs, document-generation workflows, and enterprise integrations. Manage cloud services, database architecture, technical documentation, code reviews, and development standards while providing technical guidance. The role also supports emerging AI capabilities and requires close collaboration with technical and non-technical stakeholders.

Supports financial planning and analysis activities, likely including budgeting, forecasting, reporting, variance analysis, and financial insights. The provided description emphasizes Empower’s flexible, inclusive workplace and career development culture but does not specify detailed responsibilities or qualifications.

Supports internal wholesalers in achieving sales goals for Empower’s 401(k) products. Builds relationships with advisors, third-party administrators, and plan sponsors; listens to client needs; manages schedules and follow-up; assists with proposals and paperwork; and maintains accurate data and communication across departments. The role develops consultative selling, analytical, organizational, and relationship-building skills with the goal of promotion to Internal Sales Director.

Leads administration, configuration, maintenance, support, and optimization of the SAP Ariba procurement platform. Manages access, workflows, approvals, master data, integrations, upgrades, testing, releases, issue resolution, documentation, controls, reporting, and user training. Partners with Procurement, Finance, IT, SAP support, and business stakeholders to translate requirements into system improvements, automation, and reliable procure-to-pay operations.

Own end-to-end marketing analytics, including data preparation, statistical analysis, campaign measurement, funnel and lead-quality evaluation, dashboards, reporting, and A/B testing. Translate findings into recommendations for B2B marketing stakeholders, improve data quality and reporting processes, and mentor junior analysts on SQL, Python, statistical reasoning, validation, and communication.

Supports the organization’s privacy compliance program by developing policies, procedures, notices, monitoring, testing, training, reporting, and risk assessments. Applies federal and state privacy and data-security requirements, including GLBA, FCRA, TCPA, CAN-SPAM, HIPAA, SEC, and FINRA rules. Assists with incident response, issue remediation, stakeholder collaboration, and regulatory compliance initiatives.

Support Technology and Operations finance by preparing recurring reports, dashboards, variance analyses, budgeting and forecasting models. Perform expense and headcount planning, ad hoc financial modeling, audit support, PO/PR review, and deliver executive-level presentations to inform decision-making.

Independently manages end-to-end payroll for India or the Philippines, ensuring accurate, timely, and compliant processing. Responsibilities include payroll reconciliations, statutory filings, regulatory reporting, vendor management, issue resolution, audit support, internal controls, finance coordination, and process improvement. The role serves as an escalation point for complex payroll matters and handles sensitive employee information confidentially.

Reviews and approves complex financial services communications for compliance with FINRA, SEC, securities, insurance, and company requirements. Interprets regulations, files materials with FINRA, supports regulatory examinations, maintains policies and controls, conducts surveillance and investigations, prepares compliance reporting, and advises business partners. Serves as a subject matter expert, trains colleagues, manages escalated reviews, and coaches less-experienced team members.

Serves high-net-worth and ultra-high-net-worth clients with personalized financial planning, investment strategy support, relationship management, and proactive communications. Coordinates planning milestones, identifies client opportunities, supports portfolio customization, monitors investments, and collaborates with practice, portfolio management, and compliance teams. Requires strong wealth management expertise, client consultation skills, financial services experience, and Series 65 licensing.

Prepares internal and external financial reports for insurance companies, separate accounts, and mutual funds under US GAAP, IFRS, or statutory standards. Performs variance analysis, supports audits, updates disclosures for regulatory changes, executes internal controls, drafts procedures, and assists with financial reporting system configuration and testing. The role requires collaboration with US colleagues and proficiency in Excel, Word, and Access.

Provides routine administrative and clerical support, including data entry, basic reporting, document processing, phone and voicemail management, mail distribution, standardized correspondence, and record maintenance. The role works under direct supervision with limited decision-making and may coordinate routine departmental activities. An associate degree or equivalent experience and 0–2+ years of administrative or clerical experience are required. This position is based in the Boston office.

Build and maintain AWS cloud infrastructure, infrastructure-as-code, configuration management, deployment automation, and continuous integration systems. Develop internal tools that improve engineering productivity, security, reliability, and operational efficiency. Troubleshoot production issues, participate in on-call rotations, evaluate application performance, and implement secure, scalable systems. Collaborate with engineering teams on infrastructure, application, and process improvements while managing cloud services, containers, databases, monitoring, and deployment environments.