Jobs at Empower (empower)

Leads a Philippines-based Partner Services team supporting financial-services operations. Responsibilities include workflow and queue management, staffing, coaching, performance monitoring, regulatory compliance, credentialing, SOP maintenance, process improvement, hiring, and stakeholder communication. The manager serves as an escalation point and collaborates with U.S. and global teams to maintain accurate, timely service and improve partner and client experiences.

Processes and resolves client service and PRISM requests involving retirement plan transactions, distributions, contributions, tax forms, corrections, reconciliations, and suspense accounts. Researches complex or escalated issues, monitors control reports, applies company and regulatory procedures, communicates with internal clients, and helps prevent financial losses from processing errors. The role operates during the 4:30 PM to 1:30 AM IST shift.

Manager Software Engineering role at Empower. The provided description emphasizes Empower’s mission, flexible work environment, career growth, internal mobility, employee well-being, inclusion, and equal opportunity. Specific engineering responsibilities, technologies, qualifications, compensation, travel, and clearance requirements are not provided.

Monitors and evaluates representative and advisor calls for quality, regulatory compliance, and adherence to policies. Provides written feedback, escalates issues, tracks performance metrics, prepares monthly reports, identifies training gaps, updates evaluation methodologies, and supports training-related projects. Collaborates with Compliance, Legal, Supervision, and Training teams to improve quality and ensure accurate resources and feedback.

Designs and produces instructor-led, virtual, and eLearning programs for leadership, onboarding, job-specific, and technical development. Collaborates with subject matter experts, applies adult learning theory and instructional systems design, develops assessments, evaluates outcomes, and improves course effectiveness. Uses Articulate, Adobe InDesign, Camtasia, and generative AI tools to create engaging learning content while maintaining instructional standards and meeting deadlines.

Manages a $10–$35 million book of retirement plan business, focusing on client retention, profitability, relationship growth, plan design, investments, and retirement readiness. Builds relationships with plan sponsors, advisors, and third-party administrators; delivers plan reviews and employee education; resolves escalated issues; and partners with sales and internal teams to develop opportunities and solutions. Requires significant local and regional travel, primarily by personal vehicle.

Designs and guides cloud and data architectures, modernization initiatives, governance standards, integrations, and scalable data platforms. Partners with architects, business leaders, and engineering teams to define target-state solutions, evaluate emerging technologies, and support implementation. The role emphasizes AWS, Snowflake or Redshift, security, resilience, performance, cost optimization, data engineering, streaming, APIs, and applied AI patterns.

Lead design and evolution of API-first and event-driven integration architectures. Define integration patterns (REST/gRPC, async messaging), data contracts, resilience strategies, and modernization of legacy integrations. Provide architectural leadership, governance, mentoring, and best practices for API lifecycle and distributed system reliability.

Leads enterprise integration architecture strategy across APIs, events, messaging, cloud, SaaS, legacy systems, data flows, and partner ecosystems. Develops roadmaps, reference architectures, standards, governance, security practices, and modernization strategies. Guides technology teams on integration patterns, DevOps, platform engineering, reliability, observability, and operational readiness. Evaluates platforms and vendors, influences architecture decisions, coaches teams, and collaborates with business, cybersecurity, infrastructure, data, operations, and third-party stakeholders.

Supports financial sales initiatives by creating prospecting lists, maintaining advisor additions in Salesforce, analyzing sales data, improving pipelines, and identifying process enhancements using data and AI tools. The intern gains exposure to consultative selling, sales cycles, retirement products, and cross-functional business projects while developing toward a potential internal sales career.

Supports internal sales teams through prospecting list creation, Salesforce updates, sales pipeline analysis, process improvement, and use of data and AI tools. The intern gains exposure to consultative selling, sales cycles, retirement products, and cross-functional business initiatives while completing an individual project and presenting results to leadership.

Supports retirement plan participants with hardship withdrawal requests and general account inquiries. Reviews documentation, explains requirements and timelines, processes service transactions, documents interactions, escalates exceptions, and provides follow-up. The role alternates between hardship support and front-line call center responsibilities while meeting accuracy, productivity, attendance, and service standards.

Supports internal sales representatives and field partners through case-level service, pricing, opportunity tracking, prospecting reports, plan onboarding, documentation, and proposal processing. Coordinates with underwriting, implementation, and sales teams to complete retirement plan applications, maintain Salesforce records, obtain signatures, and ensure accurate, compliant execution. The role also produces plan research and pricing, manages communications, and participates in internal sales campaigns.

Reviews and approves regulated financial communications for FINRA, SEC, securities, insurance, and company compliance requirements. Files materials with FINRA, interprets regulations, supports examinations, maintains policies and controls, conducts surveillance, prepares compliance reporting, and advises business partners. The role also provides training and subject-matter expertise on communications compliance, products, procedures, and regulatory changes.

Processes and quality-controls third-party payments for retirement services, including contract and fee schedule review, payment setup, manual adjustments, reconciliations, discrepancy resolution, and plan expense reallocations. Responds to internal and external inquiries, supports regulatory and participant reporting, and collaborates with financial operations, implementation, client service, sales, and technology teams. Uses Excel and multiple financial-services platforms to maintain accurate, timely payment processing and support process improvements.

Designs, develops, modernizes, and maintains Java backend applications using Spring Boot, microservices, REST APIs, and Kafka. Builds cloud-native solutions in AWS, integrates databases, implements resiliency and observability patterns, troubleshoots production issues, and supports CI/CD pipelines. Collaborates across engineering, DevOps, QA, architecture, and business teams while contributing to Agile delivery, technical design, code reviews, testing, and mentoring.

Leads discovery and designs scalable cloud, AI, and Generative AI architectures. Defines current- and target-state designs, migration strategies, integration patterns, AI platform capabilities, agent toolchains, security controls, and responsible AI practices. Partners with business, product, data, engineering, governance, and risk teams to gain alignment, support delivery and testing, and resolve architecture issues through production readiness.

Leads a team of Implementation Consultants responsible for installing new retirement plans. Oversees staffing, training, quality, performance, workload forecasting, client escalations, regulatory and process changes, deadline adherence, and operational improvements. Partners with sales, relationship management, service teams, plan sponsors, advisors, and third-party administrators to resolve issues, optimize processes, and improve client and staff experiences.

Designs, builds, deploys, and optimizes AI and machine learning models for a generative AI platform. Responsibilities include Python development, data pipeline collaboration, dataset validation and preprocessing, production deployment, model performance and security optimization, and researching emerging generative AI techniques. The role works cross-functionally with product managers, data engineers, QA teams, and vendors to meet technical and business objectives.

Leads Canada Life’s Bangalore Global Capabilities Centre as the senior-most India operations leader. Oversees operational delivery, transformation initiatives, capability expansion, workforce planning, governance, risk management, and service excellence. Partners with global executives to execute strategic priorities, build leadership teams, enable automation and analytics, and strengthen the organization’s global operating model. Requires extensive senior leadership experience in operations, shared services, global capability centres, financial services, insurance, or benefits administration.