Jobs at Emerging Travel Group

Develop Python backend services and analytics tools for an internal platform. Build APIs, integrations, admin interfaces, and frontend features with React. Integrate LLMs, databases, and analytics interfaces; contribute to AI agents and Text2SQL capabilities. Participate in architecture decisions, testing, code reviews, and open-source adaptations while collaborating with data engineers.

Develop and scale ETG’s advertising network from strategy and pilot projects to recurring sales. Responsibilities include sourcing and negotiating with adtech partners, creating monetization models and packaged offers, owning P&L, managing campaigns and measurement, supporting sales, ensuring data compliance, and building a specialist team as the business grows.

Develop and maintain unified observability across Kubernetes, databases, Trino, Hadoop, and Apache Ozone. Build DORA metrics collection and service health dashboards, identify monitoring gaps, optimize Alertmanager rules, reduce alert fatigue, and provide centralized SRE expertise. The role requires strong Prometheus, Grafana, Alertmanager, PromQL, reliability metrics, incident analysis, and distributed-systems knowledge.

Manage hotel and travel partners in Thailand, improving commercial performance, onboarding suppliers, monitoring rates and availability, and developing data-driven sales strategies. Analyze booking and revenue data, identify technical and commercial issues, negotiate opportunities, coordinate with marketing, finance, and support teams, support partner events, and build market collaborations.

Own and lead the big data infrastructure platform, including deploying, upgrading, and operating HDFS, object storage, Iceberg, monitoring, and alerting. Drive infrastructure modernization, migrate Iceberg catalogs, implement multi-tenant quotas, improve observability, and support large-scale data architecture changes. Collaborate with a parallel infrastructure engineer, share solutions, provide coverage, and influence platform architecture.

Investigate technical support requests and availability alerts, analyze logs and metrics, identify root causes, test hypotheses, and escalate issues effectively. Support internal users, suppliers, developers, and stakeholders while documenting solutions and improving processes. Contribute to product initiatives, project management, AI-powered automations, and monitoring of hotel and room availability across brands, partners, and suppliers.

Test the internal CRM through manual and automated testing using Python. Design tests, validate REST APIs, verify integrations and data consistency across CRM-connected services, and collaborate with product managers, developers, and system analysts. The role covers integrations with HubSpot, voice bots, telephony, email, and internal AI/LLM services.

Manage account-based marketing programs from target-account list building through sales handoff and partner activation. Maintain CRM and prospecting data quality, automate ICP checks and enrichment, score and route accounts, coordinate regional sales workflows, monitor funnel metrics, and report progress, risks, and decisions to C-level stakeholders. The role requires B2B marketing operations experience, project management, CRM and enrichment-tool expertise, AI automation skills, funnel analytics, executive presentation ability, English fluency, and GDPR awareness.

Investigate technical issues affecting hotel and room availability, analyze alerts and metrics, test hypotheses, identify root causes, and escalate effectively. The role supports internal users, suppliers, developers, and stakeholders; documents solutions; monitors systems; improves processes; manages projects; and contributes to AI-powered automation and product optimization. Familiarity with APIs, logs, monitoring tools, JSON/XML, and SQL is required, with Grafana and travel or e-commerce experience preferred.

Supports finance analytics by extracting and preparing data with SQL, maintaining reporting and reconciliation scripts, checking data quality, and explaining findings. Builds dashboards and data marts, researches unit economics and plan-versus-actual performance, and collaborates with finance, commercial, marketing, and product stakeholders. The role requires BI tools, Excel, business metrics knowledge, and strong analytical communication.

Support supplier settlements, reconcile revenue, payments, invoices, and outstanding balances during an ERP transition. Manage virtual credit card records, payment data, banking information, and accounting documents using 1C, ERP, spreadsheets, Extranet, and CRM systems. Respond to hotelier requests, process payment-related adjustments, verify ERP settlement accuracy, and collaborate with internal teams and the ERP implementation team.

Supports a one-year ERP transition by reconciling revenue, partner, accounts receivable, and accounts payable data; identifying and correcting discrepancies; managing 1C development tickets; preparing audit reports; and coordinating with support, accounting, and ERP implementation teams to improve automation and reporting.

Reconcile partner balances, payment allocations, 1C revenue against analytics data, and back-office records. Send partner statements, resolve issues with partners and internal teams, handle corporate channel and email requests, and prepare auditor-requested reports and reconciliations. The role requires finance experience, strong Excel skills, 1C or ERP knowledge, and intermediate English proficiency.

Performs monthly revenue and partner balance reconciliations, adjusts records, and supports 1C/ERP process automation. Oversees e-invoice and credit/debit note submissions through the SDI system, handles finance-related requests, communicates with internal teams and partners, and prepares audit reports and reconciliations.

Owns end-to-end B2C customer communications across email, push, and in-app channels. Develops CRM and customer value management strategies to improve retention and lifetime value, launches trigger-based and bulk campaigns, conducts A/B tests, analyzes performance, manages promotional budgets, and collaborates with analytics, creative, product, development, and copywriting teams.

Manage an Asia-based portfolio of travel suppliers, improving hotel inventory competitiveness and performance. Analyze operational metrics, identify underperformance causes, negotiate commercial and payment terms, oversee API integrations, and resolve supplier issues with Technical, Product, Finance, and Customer Support teams. Prioritize partners and initiatives based on business impact while coordinating cross-functional projects and maintaining strong international stakeholder relationships.

The Senior Product Manager for Content leads the strategy and execution of the content processing pipeline, overseeing data standardization, enrichment, and user experience improvements to drive revenue growth and organizational alignment.

Designs and deploys BPMN and DMN automation processes in Camunda 8, configures AI-driven customer support workflows, and supports production automation scenarios. Integrates processes with REST APIs, JSON, and Kafka, troubleshoots active workflows, and delivers continuous improvements. Partners with product, technical, analytics, and business teams to clarify requirements, implement AI and LLM capabilities, and promote automation across the organization.

Lead revenue and profitability analysis across regions, identify performance gaps, build corrective action plans with commercial teams, establish governance, optimize cost of sales and partner economics, and drive measurable margin improvements.

Develops end-to-end machine learning solutions for pricing, forecasting, optimization, customer journey efficiency, and business growth. Responsibilities include data collaboration, A/B test design, classical and deep learning, time series and uplift modeling, error analysis, production preparation, model monitoring, and stakeholder communication.