Teams at Emerging Travel Group

Designs and deploys BPMN and DMN automation processes in Camunda 8, configures AI-driven customer support workflows, and supports production automation scenarios. Integrates processes with REST APIs, JSON, and Kafka, troubleshoots active workflows, and delivers continuous improvements. Partners with product, technical, analytics, and business teams to clarify requirements, implement AI and LLM capabilities, and promote automation across the organization.

Lead revenue and profitability analysis across regions, identify performance gaps, build corrective action plans with commercial teams, establish governance, optimize cost of sales and partner economics, and drive measurable margin improvements.

Support partner API integrations through onboarding and launch, advise partners and commercial stakeholders on API functionality, troubleshoot errors using logs, validate integration quality, manage ticketed requests, document partner information, conduct partner calls, escalate issues, and maintain the knowledge base.