Jobs at Ebsco Information Service

Leads U.S. and Canadian Subscription Services with full regional P&L accountability. Oversees financial performance, pricing, margins, working capital, reporting, governance, compliance, controls, audit readiness, and scalable operations. Partners with sales and senior stakeholders to drive profitable growth, operational excellence, and customer and publisher satisfaction. Leads distributed teams, develops talent, and maintains a high-performance culture. The role is hybrid with strong on-site presence in Birmingham, Alabama, and requires approximately 25%–50% travel.

Owns sales growth, revenue retention, renewals, and new business development across Virginia and West Virginia. Sells EBSCO subscription services, research databases, and SaaS solutions to academic, corporate, and medical libraries. Develops regional sales strategy, prepares proposals and presentations, coordinates product trials, manages customer relationships, tracks quota progress, and provides market feedback. Requires frequent customer travel, technical solution selling, AI fluency, territory management, and collaboration with sales leadership and account executives.

Designs and manages AI-enabled digital journeys in HubSpot, including workflows, forms, segmentation, personalization, behavioral triggers, and nurture programs. Owns website-to-HubSpot data connections, tracking standards, lead scoring inputs, conversion optimization, QA, and automation documentation. Partners with Marketing, Web, Content, and Marketing Operations to connect digital engagement with prospect qualification and downstream marketing processes.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Manages sales, renewals, and new business development for EBSCO products across academic, corporate, and medical accounts in Maryland and DC. Develops regional sales strategies, delivers solution-focused presentations, prepares pricing proposals, coordinates product trials, manages customer relationships, and reports quota progress. The role requires extensive prospect and client visits, conference attendance, product expertise, territory management, cold calling, and technical selling of SaaS, research databases, and information services.

Coordinates customized marketing programs for large strategic customers, serving as a customer contact and partnering with Sales and Marketing. Manages campaigns, webinars, events, newsletters, communications, budgets, timelines, and reporting. Writes and edits customer-facing content, coordinates internal resources, tracks engagement and expenses, and improves scalable marketing processes. The role requires strong project coordination, communication, customer relationship, and organizational skills.

Build and maintain a global knowledge base of electronic-resource metadata. Responsibilities include analyzing publisher data, creating and maintaining collections, establishing data feeds, researching missing metadata, documenting transformation processes, resolving data issues through root-cause analysis, coordinating with vendors, and managing workload priorities. The role requires advanced Excel skills, attention to data quality, strong communication, and familiarity with metadata standards.

Leads product strategy and roadmaps for APIs, integrations, partnerships, EBSCOhost tools, and LTI technologies. Develops go-to-market plans, business requirements, stakeholder communications, sales enablement, and customer presentations. Partners with technical teams, third-party integrators, LMS providers, Sales, Marketing, and customers to guide API improvements, onboard partners, gather feedback, and drive product opportunities.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

The Product Manager will help bring the EBSCOhost AI Exchange platform and MCP-based solutions to market. Responsibilities include supporting go-to-market initiatives, gathering customer and market feedback, collaborating with technical and cross-functional teams, communicating stakeholder updates, defining business requirements, and supporting roadmap visibility. The role requires 0–2 years of product management experience, familiarity with AI agents and MCP workflows, customer collaboration, and strong organizational teamwork.

Drives growth, retention, renewals, and strategic development for EBSCO’s serials subscription services portfolio across the Western U.S. and Western Canada. Partners with regional sales managers, leads complex sales conversations, develops account and renewal strategies, identifies upsell and cross-sell opportunities, manages the sales pipeline, and collaborates with account services, customer service, operations, and publishers. Monitors market trends and customer feedback to improve sales strategy and outcomes.

Processes and picks books in an onsite warehouse environment. Applies barcodes, theft detection devices, stamps, date dues, and other library materials according to detailed specifications. Uses computers and barcode scanners, meets quality and productivity standards, communicates with supervisors, and performs related departmental duties. The role requires frequent cart movement, lifting books up to 25 pounds, prolonged workstation activity, and close inspection of processed materials.