Jobs at Ebsco Information Service

Leads U.S. and Canadian Subscription Services with full regional P&L accountability. Oversees financial performance, pricing, margins, working capital, reporting, governance, compliance, controls, audit readiness, and scalable operations. Partners with sales and senior stakeholders to drive profitable growth, operational excellence, and customer and publisher satisfaction. Leads distributed teams, develops talent, and maintains a high-performance culture. The role is hybrid with strong on-site presence in Birmingham, Alabama, and requires approximately 25%–50% travel.

Drive sales growth across academic, medical, and corporate markets by prospecting, managing opportunity pipelines, building relationships with decision-makers, delivering virtual presentations and product demos, developing account strategies, and meeting revenue targets. Collaborate with outside sales, sales support, marketing, and customer satisfaction teams to customize offerings, manage pricing, understand competitive positioning, and close opportunities.

Conduct manual and automated accessibility testing for web-based products against WCAG, Section 508, and EN 301 549 standards. Document and help remediate accessibility defects, support product audits, maintain accessibility documentation such as ACRs and VPATs, and collaborate with Product, Design, Engineering, QA, and customers. Advocate for accessible design and development while staying current with accessibility standards, assistive technologies, and industry practices.

Build, test, deploy, and maintain software products within an Agile/SAFe team. Responsibilities include architecture, implementation, testing, user-story refinement, operational support, and continuous improvement. The role uses C#/.NET and/or JavaScript/TypeScript, React, SQL, Git, AI development tools, cloud services, automated testing, CI/CD, and modern web-service patterns.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Leads end-to-end qualitative and quantitative UX research for academic and library research platforms. Conducts usability tests, interviews, surveys, and field studies; synthesizes findings into actionable recommendations, reports, personas, journey maps, and frameworks. Partners with designers, product managers, and stakeholders to influence product strategy while advocating for accessibility, inclusivity, and user-centered design.

Manage sales across DC, DE, KY, PA, NJ, VA, and WV for K-12 schools and public libraries. Responsibilities include retaining revenue, developing new business, meeting sales quotas, conducting customer visits, presenting product demonstrations, preparing pricing, coordinating trials, maintaining CRM pipelines, and traveling 50–70%. The role requires outside sales expertise, strong organization, product knowledge, and consultative SaaS selling skills.

The Royalty Accountant II manages the full royalty cycle for assigned publishers, including royalty calculations, reporting, payments, reconciliations, and resolving data errors. Responsibilities include general ledger reconciliations, journal entries, publisher payment account setup, ad hoc reporting, stakeholder analysis, and supporting technology initiatives that improve royalty processing. The role requires collaboration with internal teams and maintaining professional publisher relationships.

Build and maintain a global knowledge base of electronic-resource metadata. Responsibilities include analyzing publisher data, creating and maintaining collections, establishing data feeds, researching missing metadata, documenting transformation processes, resolving data issues through root-cause analysis, coordinating with vendors, and managing workload priorities. The role requires advanced Excel skills, attention to data quality, strong communication, and familiarity with metadata standards.