Teams at Ebsco Information Service

Manages customer relationships and support for FOLIO library-system customers. Monitors casework and SLA compliance, diagnoses issues, coordinates resolutions, conducts service meetings, communicates releases and enhancements, advocates for customer needs, trains internal teams, maintains documentation, and improves service delivery. Requires strong library systems administration, ILS configuration, troubleshooting, workflow, and integration expertise.

Designs and maintains secure, scalable AWS data lakehouse infrastructure and automation pipelines. Builds CI/CD workflows, infrastructure as code, monitoring, alerting, and remediation systems while operationalizing data workloads. Ensures versioning, governance, compliance, reliability, and reproducibility across platform lifecycles. Collaborates with data and engineering teams, contributes to software engineering standards, reviews code, documents practices, and mentors junior engineers in a distributed agile environment.

Leads U.S. and Canadian Subscription Services with full regional P&L accountability. Oversees financial performance, pricing, margins, working capital, reporting, governance, compliance, controls, audit readiness, and scalable operations. Partners with sales and senior stakeholders to drive profitable growth, operational excellence, and customer and publisher satisfaction. Leads distributed teams, develops talent, and maintains a high-performance culture. The role is hybrid with strong on-site presence in Birmingham, Alabama, and requires approximately 25%–50% travel.