Teams at Ebsco Information Service

Leads end-to-end qualitative and quantitative UX research for academic and library research platforms. Conducts usability tests, interviews, surveys, and field studies; synthesizes findings into actionable recommendations, reports, personas, journey maps, and frameworks. Partners with designers, product managers, and stakeholders to influence product strategy while advocating for accessibility, inclusivity, and user-centered design.

Manage sales across DC, DE, KY, PA, NJ, VA, and WV for K-12 schools and public libraries. Responsibilities include retaining revenue, developing new business, meeting sales quotas, conducting customer visits, presenting product demonstrations, preparing pricing, coordinating trials, maintaining CRM pipelines, and traveling 50–70%. The role requires outside sales expertise, strong organization, product knowledge, and consultative SaaS selling skills.

The Royalty Accountant II manages the full royalty cycle for assigned publishers, including royalty calculations, reporting, payments, reconciliations, and resolving data errors. Responsibilities include general ledger reconciliations, journal entries, publisher payment account setup, ad hoc reporting, stakeholder analysis, and supporting technology initiatives that improve royalty processing. The role requires collaboration with internal teams and maintaining professional publisher relationships.