Jobs at Ebara Technologies, Inc.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Designs, modifies, tests, and releases product processes and formulations. Defines equipment requirements, evaluates processing methods, develops test plans, analyzes process data, and establishes operating limits. Collaborates with design teams, customers, and consumable suppliers to meet semiconductor process requirements. Researches industry trends, supports future technology nodes, operates related equipment, and maintains compliance with safety policies.

Processes customer sales orders, creates and monitors work orders, maintains order documentation, tracks shipments and backlogs, supports customers and sales personnel, and coordinates with manufacturing, logistics, purchasing, field service, and accounting to resolve fulfillment, delivery, and billing issues.

Provides advanced systems administration and Tier II/III technical support across Windows servers, Active Directory, Microsoft 365, Azure, networking, cloud services, endpoint management, and cybersecurity tools. Troubleshoots complex technical issues, manages access controls, patching, deployments, backups, and security alerts, and supports infrastructure projects and migrations. The role also maintains technology assets, coordinates vendors, documents procedures, trains users, mentors junior staff, and assists with compliance and disaster recovery activities.

Provides technical and sales support for semiconductor and vacuum equipment products. Responsibilities include assisting customers and sales teams, preparing quotes and order documentation, tracking orders, resolving delivery issues, prospecting accounts, following up on leads, conducting outbound communications, qualifying opportunities, supporting product campaigns, demonstrating products, and meeting sales goals. The role includes structured training and development toward future opportunities in sales, product management, marketing, or technical support.

Provides first-level support for desktop hardware, software, operating systems, printers, user accounts, endpoint security, and network access. Installs and images computers, manages IT assets and software licensing, monitors antivirus and spam systems, performs basic server and backup administration, supports VoIP systems, and escalates unresolved issues. Maintains help desk tickets, assists vendors remotely, trains users, and follows workplace safety policies.

Design, modify, and evaluate semiconductor CMP processes from definition through production. Develop/validate process formulations, create test plans, analyze data, specify equipment, collaborate with consumable suppliers, train engineers/customers, and provide on-site process support and troubleshooting while maintaining safety and documentation.

Provide day-to-day ERP administration and user support, develop and maintain SQL queries and Crystal Reports, automate workflows with Power Automate, monitor system performance, assist with ERP migration/SAP conversion (testing, validation, documentation), set up users, and create technical documentation and training materials while collaborating with internal departments to improve processes.

Perform complex accounting, reconciliations, journal entries, commission processing, monthly close, and financial reporting for the Service Division. Act as finance partner for SAP ERP implementation, stabilization, testing, data validation, controls, and process improvements. Support sales tax, government reports, AR/AP backup, cost/service accounting, and identify automation opportunities. Travel to EBARA locations as needed.